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When will AA Upgrade the Award Search Tool With Partners?

When will AA Upgrade the Award Search Tool With Partners?

Old Jun 27, 19, 9:05 pm
  #1  
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When will AA Upgrade the Award Search Tool With Partners?

When you try to book an international Award with partner airlines to a destination AA does not fly to, you have limited ability to see flights. You can see some BA and CX, but not a wide variety. UA has a much better tool to find other Star Alliance flight's available. You have to call AA for so much (far too much) partner availability. Besides being frustrating, it ties up agent time. When will AA give a full Award availability search tool?
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Old Jun 27, 19, 9:27 pm
  #2  
 
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Partner awards cost AA money. They'd rather you just book an AAnytime on aa.com

The good news is now that you know, you potentially have a much better shot of getting a nice seat since not everyone can see it right on aa.com
GWFan and sdsearch like this.
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Old Jun 27, 19, 9:36 pm
  #3  
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You can use the BA search tool for most partner airlines - etihadguest.com is good for Etihad award searches
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Old Jun 27, 19, 10:43 pm
  #4  
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It’s pretty much useless speculation to ask when AA will have a great Award Search tool, because the answer may well be “never”. AA is running in a very old system with layers over layers of enhancements and improvements. AA had an agreement with H-P to develop s new PSS (to be called Jetstream), but that ended with bankruptcy and Doug Parker’s choice to migrate everything to Sabre, the existing AA PSS.

In the meantime, the Wikipost in this thread documents a lot of information related to searching for AAdvantage awards. HELP DESK: MileSAAver / SAAver award questions, assistance
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Old Jun 28, 19, 4:25 am
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and dont forget when you are looking for a J saver award, be careful, you may find the exact flights you are looking for,
only to see that nasty footnote that not all segments are in J, in very tiny letters and when you actually look at the entire trip.. all the long hauls are in coach UGHHHHHH
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Old Jun 28, 19, 5:10 am
  #6  
 
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Originally Posted by TonyBurr View Post
When you try to book an international Award with partner airlines to a destination AA does not fly to, you have limited ability to see flights. You can see some BA and CX, but not a wide variety. UA has a much better tool to find other Star Alliance flight's available. You have to call AA for so much (far too much) partner availability. Besides being frustrating, it ties up agent time. When will AA give a full Award availability search tool?
Is that a typo or have you really ticketed CX online? It's not one of the 16 they list. https://www.aa.com/i18n/aadvantage-p...r-airlines.jsp
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Old Jun 28, 19, 7:26 am
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Originally Posted by fotographer View Post
and dont forget when you are looking for a J saver award, be careful, you may find the exact flights you are looking for,
only to see that nasty footnote that not all segments are in J, in very tiny letters and when you actually look at the entire trip.. all the long hauls are in coach UGHHHHHH
Not sure if it's because I'm originating in Chicago, but I'm seeing this less and less when searching for awards (minus those wonderful phantom awards on IB).
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Old Jun 28, 19, 7:54 am
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Originally Posted by dantheflyingman View Post
Not sure if it's because I'm originating in Chicago, but I'm seeing this less and less when searching for awards (minus those wonderful phantom awards on IB).
What are phantom awards on IB?
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Old Jun 28, 19, 11:35 am
  #9  
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Originally Posted by bscooter26 View Post
What are phantom awards on IB?
Flights that show up in search results as available, but really aren’t, and they error when you try to book.
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Old Jun 29, 19, 3:18 pm
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Originally Posted by javabytes View Post


Flights that show up in search results as available, but really aren’t, and they error when you try to book.
I am not even getting that. I just looked for IB availability from ORD to MAD for the first time in a few months and I am shaken to my core by what I saw.
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Old Jun 29, 19, 3:52 pm
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Originally Posted by Clay_C. View Post
I am not even getting that. I just looked for IB availability from ORD to MAD for the first time in a few months and I am shaken to my core by what I saw.
Indeed one must be of stout mind simply to avoid looking away when the overwhelmingly grey availability saver award screens start rendering.
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Old Jun 30, 19, 2:11 pm
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Originally Posted by Clay_C. View Post
I am not even getting that. I just looked for IB availability from ORD to MAD for the first time in a few months and I am shaken to my core by what I saw.
With IB flying 359s and only 7x weekly even in summer, the glut of seats ex-ORD that used to be available no longer exists.
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Old Sep 14, 19, 3:56 pm
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Originally Posted by linglingfool View Post
With IB flying 359s and only 7x weekly even in summer, the glut of seats ex-ORD that used to be available no longer exists.
Glad to say I am able to locate a few seats here and there, but you are right...it is nothing like it was just a few years ago.
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Old Sep 16, 19, 12:27 pm
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Originally Posted by Clay_C. View Post
Glad to say I am able to locate a few seats here and there, but you are right...it is nothing like it was just a few years ago.
It is still somewhat better when booking directly with IB using Avios, but yes, what used to be a reliable option is basically gone.

I've given up on trying to book premium cabin TATL awards on OW ex-ORD. Stopping over in CLT or PHL is lousy eastbound since it leaves no time to sleep, and the nonstop longhauls are either on BA or a tiny AA 788 cabin that never has any availability. Shame to see the flying decimated from just a few years ago, but AA has made it clear their ORD flying is LHR + popular seasonal leisure destinations.
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Old Sep 16, 19, 1:55 pm
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I have to admit, with how scarce award availability is, I selfishly like that many partners are not easily searchable on AA.com. Having to go to EF, BA.com, etc. weeds out competition.
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