Day pass to the Admirals Club with minors?
Jun 24, 2019, 3:40 pm
#16
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Join Date: Mar 2004
Location: Seattle
Posts: 1,442
I think it's pretty clear the intent of the policy is to come in with one's own children. I don't think it's reasonable to think the marketing analyst who wrote the text for the web site should have envisioned this scenario (and likely several others) where one may come in with minors not one's own.
Also, "children" is often used to mean descendants.
Also, "children" is often used to mean descendants.
2.) I called the Admiral Club main phone number last week, and the agent I spoke to said it would not be a problem. Minors are allowed to enter the club with Adults they are not related to, as long as they are all traveling on same day AA tickets.
3.) If the Marketing Analyst 'envision' something different that what they state, maybe AA's legal counsel should be reviewing their stated policies?
Jun 24, 2019, 3:53 pm
#17
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It would be worth contating AA and asking for a refund though
Last edited by Dave Noble; Jun 24, 2019 at 4:09 pm
Jun 24, 2019, 4:18 pm
#18
Join Date: Sep 2010
Location: Las Vegas
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The AA website seems pretty unambiguous to me. I'd be contacting AA and asking for a refund of the 5th day pass fee.
The relevant bits of the website are "Eligible for purchase and use by any American Airlines customer 18 years of age or older" and "Up to three children under 18 years of age admitted for free at no additional cost, if accompanied by an adult day pass visitor"
There's nothing that says that the children need to be related to the adult day pass visitor. It would be very easy to include wording to that effect if the intent was to limit it to family members.
The relevant bits of the website are "Eligible for purchase and use by any American Airlines customer 18 years of age or older" and "Up to three children under 18 years of age admitted for free at no additional cost, if accompanied by an adult day pass visitor"
There's nothing that says that the children need to be related to the adult day pass visitor. It would be very easy to include wording to that effect if the intent was to limit it to family members.
Jun 24, 2019, 4:59 pm
#19
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Jun 24, 2019, 5:04 pm
#20
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Could one or more of the kids have been age 18 or older? Or could the OP's son and source of the credit card have been assumed to be 18?
Jun 24, 2019, 6:50 pm
#21
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The AA website seems pretty unambiguous to me. I'd be contacting AA and asking for a refund of the 5th day pass fee.
The relevant bits of the website are "Eligible for purchase and use by any American Airlines customer 18 years of age or older" and "Up to three children under 18 years of age admitted for free at no additional cost, if accompanied by an adult day pass visitor"
There's nothing that says that the children need to be related to the adult day pass visitor. It would be very easy to include wording to that effect if the intent was to limit it to family members.
The relevant bits of the website are "Eligible for purchase and use by any American Airlines customer 18 years of age or older" and "Up to three children under 18 years of age admitted for free at no additional cost, if accompanied by an adult day pass visitor"
There's nothing that says that the children need to be related to the adult day pass visitor. It would be very easy to include wording to that effect if the intent was to limit it to family members.
That is the problem with use of a word which has multiple meanings
Jun 24, 2019, 8:58 pm
#22
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Join Date: Mar 2004
Location: Seattle
Posts: 1,442
They were all under 18, there was 1 that is about to be High School Senior that is 17. Bottom line is AA does not even understand their own polices.
What ??
What ??
Last edited by 787; Jun 24, 2019 at 9:03 pm
Jun 24, 2019, 9:11 pm
#23
Join Date: Aug 2016
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Jun 24, 2019, 9:49 pm
#24
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If AA has confirmed that there was an error, I would have thought that there would be no problem getting a refund of the additional cost
Jun 24, 2019, 10:19 pm
#25
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AKA, Bait and Switch.
Jun 24, 2019, 10:31 pm
#26
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
For crying out loud, the language in the standard AC membership clearly calls out the fact that you are allowed to bring in your immediate family members, specifically citing children under 18. So if they actually wanted to use that language in their day pass TC's, it's not like it is foreign to them. A simple, partial cut & paste would be all that's needed. Instead the chose different language that insinuates that 3 minors (no relation needed) are allowed with each adult day-pass holder.
Jun 24, 2019, 10:50 pm
#27
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invitation to treat doesn't commit the company to having to make the sale though - plus the advertising is ambiguous on what is permitted
Jun 25, 2019, 8:14 am
#28
Join Date: Aug 2007
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Additionally, AC's will forgo the sale of day passes to control capacity on peak days/times. You won't actually know until you get to the AC whether they'll even let you in. I've witnessed this several times at DFW during IRROPS/bad weather.
Jun 25, 2019, 9:14 am
#29
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Join Date: Mar 2004
Location: Seattle
Posts: 1,442
I called again yesterday and the agent says the minor has to related to the adult. I tried to explain that is not what they have posted as AA's policy. About all I got from her is she would have someone look at the policy. I know I was not going to get anywhere so I gave up. I'll try again after they get back from the trip.
Is it not really about the $59, it is the fact that they felt it was okay to not abide by their own policy, and that it was okay to basically shake them down to buy extra Day Pass.
Last edited by 787; Jun 25, 2019 at 9:21 am Reason: Typo
Jun 25, 2019, 9:22 am
#30
Join Date: Feb 2006
Location: DFW
Programs: AA Gold, HH Diamond
Posts: 193
I think it's pretty clear the intent of the policy is to come in with one's own children. I don't think it's reasonable to think the marketing analyst who wrote the text for the web site should have envisioned this scenario (and likely several others) where one may come in with minors not one's own.
Also, "children" is often used to mean descendants.
Also, "children" is often used to mean descendants.