Hawaii Premium Economy upgrade surprises: bait & switch & upgrade
Jun 23, 2019, 9:33 am
#16
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
To Hawaii in particular, PlatPro and above are eligible for instrumentless upgrades to PE, when the system is offering DODUs (formerly/basically LFBUs)
Jun 23, 2019, 11:03 am
#17
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
W
One of my colleagues who is ExecPlat has received the $0 upgrade to PE before (on TA flights in his case), so I don’t think it’s a glitch, but rather how AA is handling complimentary upgrades to PE when they see fit to offer them... I, sadly, have never received such an offer. OP does’t mention his status but this is a possible schematic.
One of my colleagues who is ExecPlat has received the $0 upgrade to PE before (on TA flights in his case), so I don’t think it’s a glitch, but rather how AA is handling complimentary upgrades to PE when they see fit to offer them... I, sadly, have never received such an offer. OP does’t mention his status but this is a possible schematic.
Jun 23, 2019, 1:41 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
Upgrades don’t go into PE, American has not yet made this a “class of service” so stickers and swu go Y to J or J to F only. There’s no way to yet upgrade into PE. So for the return you should get stickers back, and for the outbound I would call the EXP line and explain what happened and ask for a refund.
There have been many reports of EXP’s getting to choose PE seats at check in for Zero. The gate agent was power happy.
There have been many reports of EXP’s getting to choose PE seats at check in for Zero. The gate agent was power happy.
That said, upgrades do go from Y to J.
Jun 23, 2019, 2:03 pm
#19
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
I don't think the cc company will view OP as being forced to do anything. AA said the price is $149 - take it or leave it. OP took it and then used his cc as the instrument to pay for a purchase he knew how much it would cost, what he was getting, and then AA provided the service they charged him for.
Had it been that OP purchased the upgrade using the cc initially for say $50, and then at the gate AA said you actually have to pay us $100 more, then OP could seek the cc to charged back the last $100.
Make sense?
Jun 23, 2019, 6:32 pm
#20
Join Date: Nov 2017
Programs: AA EXP, Marriott Bonvoy titanium
Posts: 537
second no this won’t qualify for credit card fraud which is effectively what you are claiming when you contest a charge. Op on his connection was given a choice to either pay or move to a new flight. He chose to pay.
third, why are you so angry? Perhaps listen to Swift’s new song, might resonate with you
Jun 23, 2019, 6:37 pm
#21
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
This wouldn’t qualify for a credit card dispute. Poster willingly paid $142 and gave someone their card to do so
only hope here is aa does something to make this right. That said when have you ever seen a $0 upgrade, that should have indicated something fishy
call it user error and move on is my rec
only hope here is aa does something to make this right. That said when have you ever seen a $0 upgrade, that should have indicated something fishy
call it user error and move on is my rec
For some reason, specifc to flyertalk, it seems they people think a chargeback can only be 'as mistaken charge or a fraud"...this is absolutely not true. It is when a vendor violates the terms of an offer. Which AA did.
Jun 23, 2019, 6:57 pm
#22
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Ditto my comment above.
Last edited by JonNYC; Jun 23, 2019 at 8:12 pm
Jun 23, 2019, 8:03 pm
#23
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
Jun 23, 2019, 8:32 pm
#24
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Jun 23, 2019, 9:05 pm
#25
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
Perfectly reasonable to tell your CC company "they offered at $0, I agreed- then once I arrived they changed the terms AND REFUSED TO GIVE ME MY ORIGINAL SEAT". '
For some reason, specifc to flyertalk, it seems they people think a chargeback can only be 'as mistaken charge or a fraud"...this is absolutely not true. It is when a vendor violates the terms of an offer. Which AA did.
But there was no credit card involved when the initial offer was made. I guess I don't understand how the cc guarantees work.
Jun 23, 2019, 9:33 pm
#26
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
This wouldn’t qualify for a credit card dispute. Poster willingly paid $142 and gave someone their card to do so
only hope here is aa does something to make this right. That said when have you ever seen a $0 upgrade, that should have indicated something fishy
call it user error and move on is my rec
only hope here is aa does something to make this right. That said when have you ever seen a $0 upgrade, that should have indicated something fishy
call it user error and move on is my rec
Jun 23, 2019, 9:39 pm
#28
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
In case he's tempted to declare it "user error" 
in your case too:
Premium Economy Upgrade Request for EXP & CK [$0 for a limited time]
and:
https://pbs.twimg.com/media/D9YIqPpXsAEyol-.jpg:large
in your case too:Premium Economy Upgrade Request for EXP & CK [$0 for a limited time]
and:
https://pbs.twimg.com/media/D9YIqPpXsAEyol-.jpg:large
Jun 23, 2019, 11:48 pm
#30
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
for starters I said nothing about stickers
second no this won’t qualify for credit card fraud which is effectively what you are claiming when you contest a charge. Op on his connection was given a choice to either pay or move to a new flight. He chose to pay.
third, why are you so angry? Perhaps listen to Swift’s new song, might resonate with you
Im not angry, just correcting your wrong info.