How many times can you be delayed, fail standby? - AA SFO-PVD ordeal
#16
Join Date: Jun 2013
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#17
Original Poster
Join Date: Feb 2005
Programs: AAdvantage
Posts: 10
Good points...I clearly misunderstood IDB.
There was no problem at the kiosks, just walk up and tag your bag. Then stroll to the back of the other line to hand in bags. I picked the slower of the two lines...oops...my bad.
There was no problem at the kiosks, just walk up and tag your bag. Then stroll to the back of the other line to hand in bags. I picked the slower of the two lines...oops...my bad.
#18
Original Poster
Join Date: Feb 2005
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Posts: 10
#19
Original Poster
Join Date: Feb 2005
Programs: AAdvantage
Posts: 10
It evidently was the TSA baggage screening. Passenger screening was fine.
I spent 3 months in Mexico and 2 in Portugal with carry-on, so I'm with ya there. But my brother slipped a bottle of Bunnahabahain in my bag, and I would give that up when TSA pries it from my cold dead hands...
I spent 3 months in Mexico and 2 in Portugal with carry-on, so I'm with ya there. But my brother slipped a bottle of Bunnahabahain in my bag, and I would give that up when TSA pries it from my cold dead hands...
#20
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#22
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#23
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A gentle reminder: this thread is about IROPS, not TSA liquids policy or a bottle of whiskey, even if it is Bunnahabhain. It isn’t related to SFO delays or the OP.
Thank you and sláinte,
Moderator
Thank you and sláinte,
Moderator
#24
Join Date: Apr 2009
Location: YYF/YLW
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Posts: 5,950
The ragging on the OP strikes me as inappropriate. Yes, they misunderstood the meaning of “IDB”. But they showed up at the airport more than three hours before a domestic flight (I’ve never shown up that early, even for a flight on which I was moving from the US to Australia with a corresponding mess of bags) and AA couldn’t get them on their flight. That’s absurd. At that point, I don’t really care whether it’s AA’s or the TSA’s “fault”. The airline has a heck of a lot more sway with the TSA than any individual traveler, and the airline needs to find a way to make sure that a passenger who shows up at the airport three hours before a flight can get checked in. Passing the buck to the TSA doesn’t cut it; the OP is AA’s customer, not the TSA’s. The airline is effectively the TSA’s customer, and they can deal with the TSA. I don’t care if it’s a trip to Iran and the passenger doesn’t have a visa, let alone a domestic flight.
</rant>
But the reality is that given AA’s screwup, there’s not much I see that the OP could have done differently. I think that as a customer service gesture, the airline owes the OP a pretty large amount of miles, or a refund of a substantial fraction of the airfare. For what it’s worth, a British rail operator gave me a 50% refund, as a matter of policy, for a 32 minute delay on a 2.5 hour trip last week. I was rather (pleasantly) shocked. I don’t expect the same from a US airline for a 30 minute delay, but a day-plus delay because the airline couldn’t get the OP checked in? I think significant cash compensation is due (not legally required, but from a customer service point of view), even though the OP was never involuntarily denied boarding by the letter of the rules.
</rant>
But the reality is that given AA’s screwup, there’s not much I see that the OP could have done differently. I think that as a customer service gesture, the airline owes the OP a pretty large amount of miles, or a refund of a substantial fraction of the airfare. For what it’s worth, a British rail operator gave me a 50% refund, as a matter of policy, for a 32 minute delay on a 2.5 hour trip last week. I was rather (pleasantly) shocked. I don’t expect the same from a US airline for a 30 minute delay, but a day-plus delay because the airline couldn’t get the OP checked in? I think significant cash compensation is due (not legally required, but from a customer service point of view), even though the OP was never involuntarily denied boarding by the letter of the rules.
#25
Join Date: Sep 2008
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my parents will have to check a bag at LAX for his cruise and it is 55 days cruise so he cant have a delay for ONE day. what is the advise for how early he need to go to the airport?
i am kind of scared for them now. (they are oneworld emerald emerald flhying business class)
i am kind of scared for them now. (they are oneworld emerald emerald flhying business class)
#27
Original Poster
Join Date: Feb 2005
Programs: AAdvantage
Posts: 10
Correct. There was a long line to drop bags that were tagged.
TSA passenger screening went as usual.
AA appeared completely overwhelmed by this breakdown on the TSA side. Is it time for the airlines to take responsibility for all flight screening? Just wondering...
TSA passenger screening went as usual.
AA appeared completely overwhelmed by this breakdown on the TSA side. Is it time for the airlines to take responsibility for all flight screening? Just wondering...
#29
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
my parents will have to check a bag at LAX for his cruise and it is 55 days cruise so he cant have a delay for ONE day. what is the advise for how early he need to go to the airport?
i am kind of scared for them now. (they are oneworld emerald emerald flhying business class)
i am kind of scared for them now. (they are oneworld emerald emerald flhying business class)
All that information is key in assessing risk tolerance.
Normally 2 hours would be fine in 99% of cases and 3 hours in 99.9% of cases, but if the cost of being in that 0.1% is so high (eg, see my comments above) then maybe add an hour or two.
On the other hand, at that point you’re more likely susceptible to non-checkin related issues like a maintenance-related cancellation that is completely out of your control, so 3 hrs might be a reasonable limit, past which point you really don’t get any incremental benefit.
#30
Suspended
Join Date: Aug 2010
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Posts: 50,262
This is simply an unfortunate situation. Nothing more.
OP arrived well in advance of the flight, but a delay caused by a government contractor meant that he could not process his bag and he missed his flight. AA then had no availability and placed OP on rolling standby as it likely did hundreds of passengers that day. Unfortunately, it took a few "rolls" before he was accommodated. In the meantime, as he was standby, he was not confirmed and thus he was not denied boarding whether covered by the IDB rule or otherwise.
The delay here was long enough that most travel insurance would pay out something here and that is where OP ought to turn.
OP arrived well in advance of the flight, but a delay caused by a government contractor meant that he could not process his bag and he missed his flight. AA then had no availability and placed OP on rolling standby as it likely did hundreds of passengers that day. Unfortunately, it took a few "rolls" before he was accommodated. In the meantime, as he was standby, he was not confirmed and thus he was not denied boarding whether covered by the IDB rule or otherwise.
The delay here was long enough that most travel insurance would pay out something here and that is where OP ought to turn.