Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Bang & Olufsen H9i NR Headset Discussion, Issues (master thread)

Bang & Olufsen H9i NR Headset Discussion, Issues (master thread)

    Hide Wikipost
Old Jun 17, 19, 2:46 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
American Airlines began distributing Bang & Olufsen (B&O) noise reducing headsets on select longhaul first and business class flights where Bose NR headsets had been used previously, rolling out the new B&O “Beoplay” H9i with Active Noise Cancelling and “Bang & Olufsen Signature Sound” 15 March 2019.

He (Doug Parker) also revealed that with Bose exiting the aviation market, AA has now partnered with Bang & Olufsen, whose H9i headset will be introduced in first and business class during Q2 of 2019.

- American Airlines CEO Reveals New Food and Headset Partnerships at APEX EXPO, 24 September, 2018 in Catering Written by Stephanie Taylor for APEX Aero
The B&O headsets are the hard wired (vs wireless) version of the H9i using a three prong plug - the third prong is used for headset aircraft-supplied power, the other two for stereophonic sound. These headsets normally can use battery or cord-supplied power, toggled by the power switch. (Use of your own two plug set should be uncomplicated; for single prong plug headsets two prong adapter plugs are available via Amazon and other suppliers.)

These are generally distributed by Flight Attendants toward the beginning of the flight by hand or from a cart, though occasionally they may be positioned at seats or in the small vertical shoulder vicinity cabinet found on RC Super Diamond business seats. They’re recovered by FAs as early as an hour prior tomarrival.

Initial reports from FlyerTalkers include:
Some like these better than the Bose QC15 used previously

Smaller and harder ear cups and cushions are less comfortable for some, tighter head bands

High pitch screeching noise when the headset comes in contact against pillow

Less noise reduction than the Bose QC headsets

Some power switches seem reversed, some power indicator lights inop
See AA Drops Bose NR Headset for Bang & Olufsen (as of March 2019) for posts about the change of headset and the rollout.

See illustrations in Post #1
Photos of B&O H9i headset in flight thanks to krakendown

Print Wikipost

Old Jun 17, 19, 11:23 am
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,740
Bang & Olufsen H9i NR Headset Discussion, Issues (master thread)

American Airlines began distributing Bang & Olufsen (B&O) noise reducing headsets on select longhaul first and business flights where Bose NR headsets had been used previously, rolling out the new B&O “Beoplay” H9i with Active Noise Cancelling and “Bang & Olufsen Signature Sound” as of 15 March 2019.

The B&O headsets are the hard wired (vs wireless) version of the H9i using a three prong plug - the third prong is used for headset power, the other two for stereophonic sound. (Use of your own two plug set should be uncomplicated; for single prong plug headsets two prong adapter plugs are available via Amazon and other suppliers.)

Headset cabin photos thanks to krakendown
Attached Images     

Last edited by JDiver; Jun 17, 19 at 11:43 am
JDiver is offline  
Old Jun 17, 19, 2:07 pm
  #2  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 2,984
Just had them on a DFW-AMS in J (772), then on LHR-DFW in F (77W). They are not nearly as comfortable as the Bose offerings that predated them. Nor is the noise-canceling as effective, IMO. However, the sound quality itself is a noticeable improvement, IMO.

The case and headset themselves are also pretty clunky. Not as compact as the Bose were.

Overall, if AA had to drop Bose, these are about as good of a replacement as you could probably hope for. Still beats any NC headset that most all other INTL J/F carriers provide.
JDiver likes this.
econometrics is offline  
Old Jun 17, 19, 2:46 pm
  #3  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 2,714
Finally
so the FA won’t try to take my Bose
JDiver, AA100k and GrumpyYoungMan like this.
fotographer is offline  
Old Jun 17, 19, 3:29 pm
  #4  
 
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 731
I’ve tried these on DFW-HNL and LHR-DFW and I like them. The only thing is that on the LHR flight I got an old 773 (J service) that had the plug in inside the middle opening between the seats, and it was a bit weird to plug them in.
JDiver likes this.
living near shamu is offline  
Old Nov 16, 19, 5:47 am
  #5  
 
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, SPG LT Plat
Posts: 1,485
Got a chance them out yesterday (LAX-HKG). Nice. no... very nice.. No nice I opted to put in my Bose ear buds during the 14+ hour flight at any awake moments. And to my surprise the FA didn't collect them until we were descending for landing.

Seemed pretty futile that people were opting to use the standard ear buds despite the fact that we would be landing within 30 mins... But I know the feeling of having the desire to finish that movie for sure!!!
Zacnlinc is offline  
Old Feb 10, 20, 12:23 pm
  #6  
 
Join Date: Jul 2014
Location: SFO/HKG
Programs: ex-UA 1K, AA EXP, Hilton Diamond
Posts: 478
The B&O headsets are way above and beyond the old Bose QC’s. Comfort is probably subjective but the sound quality and NC are superb. I bought my own headset a few days after trying it on my most recent HKG-LAX flight
triplefives is offline  
Old Feb 10, 20, 11:11 pm
  #7  
 
Join Date: Nov 2010
Programs: AA CK, Marriott Platinum
Posts: 79
Thanks, but no thanks!

I've tried to enjoy the B&O headsets, but they just disappoint. They are big, clunky, and very uncomfortable (unless you have little, circular-shaped ears!). About 1 out of every 5 headsets I've tried has had an annoying hiss/hum, and the overall noise cancellation is mediocre. I now toss the B&O in the overhead bin, and just use my Bose QC35s instead. The noise cancelling, sound quality, and comfort are far superior, and being wireless makes life so much better!
econometrics likes this.
giants_fan is offline  
Old Feb 11, 20, 10:51 am
  #8  
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA EXP, HHonors Gold, Hertz 5*
Posts: 11,911
Originally Posted by giants_fan View Post
I've tried to enjoy the B&O headsets, but they just disappoint. They are big, clunky, and very uncomfortable (unless you have little, circular-shaped ears!). About 1 out of every 5 headsets I've tried has had an annoying hiss/hum, and the overall noise cancellation is mediocre. I now toss the B&O in the overhead bin, and just use my Bose QC35s instead. The noise cancelling, sound quality, and comfort are far superior, and being wireless makes life so much better!
I had the opportunity to try them recently on a trip DFW-LHR and LRH-DFW. I thought they were OK; probably similar to the Bose that they had in the past. I didn't experience any issues with the size (my ears are at least of average size), and didn't have the hiss/hum either.
I do have my own Bose QC35s, which I pulled out when the FA's collected the B&Os well before we began our descent (somehow when I traveled on CX, QR, AY, and nearly any non-US airline they don't need to do that).
aztimm is offline  
Old Feb 11, 20, 11:37 am
  #9  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,139
Originally Posted by aztimm View Post
I had the opportunity to try them recently on a trip DFW-LHR and LRH-DFW. I thought they were OK; probably similar to the Bose that they had in the past. I didn't experience any issues with the size (my ears are at least of average size), and didn't have the hiss/hum either.
I do have my own Bose QC35s, which I pulled out when the FA's collected the B&Os well before we began our descent (somehow when I traveled on CX, QR, AY, and nearly any non-US airline they don't need to do that).
QR, CX, AY don't have nice headphones that people would steal. (At least in J). The CX ones particularly suck.

That said , there is no need to collect them as early as some crews do.
Antarius is offline  
Old Feb 11, 20, 11:50 am
  #10  
 
Join Date: Sep 2003
Posts: 5,918
I had these on a recent flight and didn't like them. I did feel like the fit wasn't as comfortable as the Bose headphones. I can't say that I noticed any difference in sound quality. I am not a fan of shared headphones so I always bring my own but my Bose QC 20's got crushed recently and decided to use the airline ones for a change.
mcgahat is offline  
Old Feb 11, 20, 11:53 am
  #11  
 
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Gold,Hilton HHonors Gold, Kimpton Inner Circle
Posts: 997
Every time I've flown with the BO's, they are dead. Thereby, producing no active noise cancelling. Oh well, one flight they'll work...!
airb330 is offline  
Old Feb 12, 20, 9:31 pm
  #12  
 
Join Date: Nov 2010
Programs: AA CK, Marriott Platinum
Posts: 79
Power switch?

Originally Posted by airb330 View Post
Every time I've flown with the BO's, they are dead. Thereby, producing no active noise cancelling. Oh well, one flight they'll work...!
Unlike my memory of the Bose headsets, these B&Os have a power switch that is active, meaning you can be plugged into aircraft power and still deactivate the active noise cancelling. Headsets may be in either mode when you open the case, so best to push the button to try.

I also loathe shared headsets, and often wipe them down with a Purell wipe, or something. The Bose were fine with this... the B&Os rub black debris onto the wipe. Yuck.
giants_fan is offline  
Old Feb 13, 20, 3:39 am
  #13  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,139
Originally Posted by giants_fan View Post
Unlike my memory of the Bose headsets, these B&Os have a power switch that is active, meaning you can be plugged into aircraft power and still deactivate the active noise cancelling. Headsets may be in either mode when you open the case, so best to push the button to try.
In my experience, youmust turn them off for the noise canceling to work. On likely uses the standard battery source (which doesn't exist), while off works though the wired power.

My elf ears take a beating every time I wear them. Too round.
econometrics likes this.
Antarius is offline  
Old Feb 13, 20, 6:16 am
  #14  
 
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 190
Originally Posted by Antarius View Post
In my experience, youmust turn them off for the noise canceling to work. On likely uses the standard battery source (which doesn't exist), while off works though the wired power.

My elf ears take a beating every time I wear them. Too round.
That would explain why I thought they were rubbish then, and just used my Bose!
Donsyb is offline  

Thread Tools
Search this Thread
Search Engine: