Gate Agent “couldn’t” add us upgrade list. Is there a deadline, or gate agent issue?
Jun 17, 2019, 4:43 am
#16
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 600
Just as a general PSA, I have had lots of issues ending up on the upgrade list recently when either A) rebooked day-of departure (IROP-related) or B) with award tickets.
Both of these apparently have quirks that make it so one isn't added to the airport list. Assuming there's nothing complicated (like 4 people on a record and splitting), the kiosks can actually add you to the airport list (reservations agents cannot, and gate agents may not want to).
Both of these apparently have quirks that make it so one isn't added to the airport list. Assuming there's nothing complicated (like 4 people on a record and splitting), the kiosks can actually add you to the airport list (reservations agents cannot, and gate agents may not want to).
Jun 17, 2019, 10:12 am
#17
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
Jun 17, 2019, 12:21 pm
#18
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
An electronic do it yourself option should be of interest to the general board. Relying on the kindness and perfect input execution of strangers, who are primarily responsible for getting the plane loaded on time and the door closed, is not a reliable plan. Maybe it should be. But not in 2019.
Jun 17, 2019, 7:29 pm
#19
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
How is it incorrect?
To upgrade a companion on a reservation with multiple people, you need to split the booking. To get free luggage for all in your party, they all need to be on the same booking.
So the decision ultimately needs to be made what’s more important the upgrade or the free luggage .
Jun 17, 2019, 7:34 pm
#20
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 600
As EXP, it asks me to actually re-request the upgrade and tells me it will use ___stickers, even though it doesn't pull them.
Jun 17, 2019, 8:02 pm
#21
Join Date: May 2001
Location: (AA EXP)
Posts: 609
After checking in (and after realizing not on the airport list), a kiosk by the ticket counter (just go through normal check in process and click upgrade option) or by the gates (click the "Wouldn't it be nice to....upgrade to a better seat" or the like) should do the trick.
Jun 18, 2019, 6:09 am
#22
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,064
After checking in (and after realizing not on the airport list), a kiosk by the ticket counter (just go through normal check in process and click upgrade option) or by the gates (click the "Wouldn't it be nice to....upgrade to a better seat" or the like) should do the trick.
Similar situation for me in CLT last year. Arrived at gate from a tight connection, as they were preparing to begin boarding. EF showed 3 seats unsold (shocking, right?), and the few names on the list had checkmarks next to them. There was a standby list with about 12 people on it. I asked the agent if I could request an upgrade (I was Gold) and he said there were 12 people on the list. I asked him if he meant the standby list, pointing at the screen behind him as it displayed all the upgrades check-marked followed by the standby list of 12. He stuck to his guns and said "no, those are all waiting for upgrades too". I opted not to press it any further, despite him clearly being wrong. I walked over to the kiosk 20 feet away and requested my upgrade there. Within seconds, my name appeared on the upgrade screen with a checkmark. I refreshed my mobile app and picked my seat. When boarding commenced, he was scanning tickets and barely acknowledged me as I passed by. Another example of agents going above and beyond to meet D0.