No AAdvantage customer support on weekends

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Jun 16, 2019, 10:06 am

#16

anc305

Join Date: Nov 2005

Posts: 524

Quote:

Originally Posted by JDiver

Perhaps AA feel there’s no urgent business handled by ACS, therefore no need to pay time and a half to staff it?

Please explain. AA pays time and a half to work Sat. and Sun. even when not in excess of 40 hours ?

Jun 16, 2019, 12:30 pm

#17

JDiver

Moderator: American AAdvantage

Join Date: May 2000

Location: NorCal - SMF area

Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis

Posts: 62,948

Quote:

Originally Posted by writerguyfl

Just to clarify: No one that works weekends gets paid time and a half unless they are working overtime. If a business operates 7 days-a-week, they just give anyone working weekends two days off during the week.

Quote:

Originally Posted by anc305

Please explain. AA pays time and a half to work Sat. and Sun. even when not in excess of 40 hours ?

I have no idea what terms the contract AA has with their AAdvantage agents.

Regardless of pay, I’m sure AA are convinced that’s an unnecessary expense to keep ACS open holidays and weekends.

Jun 16, 2019, 12:33 pm

#18

JDiver

Moderator: American AAdvantage

Join Date: May 2000

Location: NorCal - SMF area

Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis

Posts: 62,948

Quote:

Originally Posted by beachfan

The issue is the redeposit of the SWU in my account, not reapplying it.

I’d have thought that was largely automatic. AA still isn’t going to spend to keep ACS open 24/7, imo.

Jun 16, 2019, 1:08 pm

#19

beachfan

Join Date: Sep 2002

Location: Thousand Oaks, Ca., USA

Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver

Posts: 8,308

Quote:

Originally Posted by JDiver

I’d have thought that was largely automatic. AA still isn’t going to spend to keep ACS open 24/7, imo.

Upon HUCA, I was told "I should see it in 24 hours", after consulting with her help desk. But it showed up now, 4 hours later.

Jun 16, 2019, 6:35 pm

#20

javabytes

FlyerTalk Evangelist

Join Date: Apr 2009

Location: Bye Delta

Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club

Posts: 16,264

Quote:

Originally Posted by beachfan

The issue is the redeposit of the SWU in my account, not reapplying it.

You said in your earlier post they said okay to the redeposit, and just wouldn’t let you apply them to the new flight.

Jul 5, 2019, 4:07 pm

#21

HawkeyeFlyer

Original Poster

Join Date: Mar 2009

Location: PHX

Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum

Posts: 1,142

Quote:

Originally Posted by JDiver

I have no idea what terms the contract AA has with their AAdvantage agents.

Regardless of pay, I’m sure AA are convinced that’s an unnecessary expense to keep ACS open holidays and weekends.

Obviously they feel that, just letting them know some of their customers do not agree.

Jul 5, 2019, 4:55 pm

#22

rickintul

Join Date: Mar 2010

Location: TUL

Programs: AA Plat, Hyatt Diamond, Quicksilver, Emerald Club

Posts: 38

This is exactly true. Call centers operate 7 days a week. People working Saturday and Sunday just get their normal hourly rate. Only holidays offer bonus pay.

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