American Airlines Not Letting Me Check-In Online
Jun 13, 2019, 12:01 pm
#1
Original Poster
Join Date: Oct 2016
Posts: 264
American Airlines Not Letting Me Check-In Online
I am running into an issue I have never had before on American. I am trying to check in for my flight from SEA - LAX - OGG set for tomorrow morning and it is not letting me check in online. I go through the entire process and I end up getting and error saying I need to check in at the airport. My ticket is a standard economy ticket (not basic) and we are not checking any bags. I am not sure why it is not letting me check in online.
I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
Jun 13, 2019, 12:24 pm
#2
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS
Posts: 1,308
Congratulations, you've likely been selected for SSSS. Enjoy your free TSA provided massage. Get to the airport 10 minutes earlier than planned and you'll be fine.
Jun 13, 2019, 12:37 pm
#3
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
Jun 13, 2019, 12:38 pm
#4
Join Date: Nov 2018
Posts: 1,285
If you get SSSS once you check in at the desk - do not wait in long security line. You can tell any TSA officer that you got a quad and they will escort you to the front of the line.
Jun 13, 2019, 1:15 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
While that is the likely explanation, it is not the only reason.
I strongly urge you to call AA immediately and determine whether there is an issue with your ticket. If it is security-related, you will get some meaningless answer. But, if there is a problem, it is a lot easier to have it fixed while you sit at home/office and multitask, than to stand at an airport counter watching the clock tick down to departure time.
I strongly urge you to call AA immediately and determine whether there is an issue with your ticket. If it is security-related, you will get some meaningless answer. But, if there is a problem, it is a lot easier to have it fixed while you sit at home/office and multitask, than to stand at an airport counter watching the clock tick down to departure time.
Jun 13, 2019, 2:13 pm
#8
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
Do you have seat assignments as of right now?
If not, it might be an oversold cabin situation? IF oversold, agents on the phone won't be able to do anything for you as you are still confirmed for your flights (no basis for free change). You will just have to go to the airport and most likely by the time you check-in everything will be resolved.
If not, it might be an oversold cabin situation? IF oversold, agents on the phone won't be able to do anything for you as you are still confirmed for your flights (no basis for free change). You will just have to go to the airport and most likely by the time you check-in everything will be resolved.
Jun 13, 2019, 2:47 pm
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Why would they do this? Makes no sense. But now that I say that, this might be right up TSA’s alley.
Jun 13, 2019, 3:41 pm
#11
Join Date: Nov 2018
Posts: 1,285
Jun 13, 2019, 3:50 pm
#12
Join Date: Aug 2018
Location: NC
Programs: AA, Marriott/SPG, AMEX
Posts: 272
I am running into an issue I have never had before on American. I am trying to check in for my flight from SEA - LAX - OGG set for tomorrow morning and it is not letting me check in online. I go through the entire process and I end up getting and error saying I need to check in at the airport. My ticket is a standard economy ticket (not basic) and we are not checking any bags. I am not sure why it is not letting me check in online.
I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
I would prefer to check-in ahead of time as my flight leaves at 5:55am and I really don't want to deal with getting to the airport earlier than normal to stand in line at the checkin counter.
This happened to us a couple of months ago on our return from FRA. No problems on our trip over but, according to the check in agent, the state where we live was not showing in the reservation. We did not get the dreaded SSSS, in fact we got Precheck (my husband does not have KTN and I do).
Jun 13, 2019, 3:52 pm
#13
Join Date: Nov 2018
Posts: 1,285
Go into your reservation and check on your information. Make sure your passport info is there and make sure the state you live in is there as well any field that has a red dot.
This happened to us a couple of months ago on our return from FRA. No problems on our trip over but, according to the check in agent, the state where we live was not showing in the reservation. We did not get the dreaded SSSS, in fact we got Precheck (my husband does not have KTN and I do).
This happened to us a couple of months ago on our return from FRA. No problems on our trip over but, according to the check in agent, the state where we live was not showing in the reservation. We did not get the dreaded SSSS, in fact we got Precheck (my husband does not have KTN and I do).
Jun 13, 2019, 4:02 pm
#14
Join Date: Aug 2018
Location: NC
Programs: AA, Marriott/SPG, AMEX
Posts: 272