jmappleby

Back to EXP after a hiatus from CK for family reasons. Took me 5 months, not traveling too much this year. Very glad, because AA treat anyone less than EXP like dirt. Won’t get CK this year but that’s life, I will close out the year at around $30k EQD, all on AA metal.

However something seems to be wrong: my boarding passes are still PP, and I’m not showing up EXP on the upgrade lists or on the in flight handhelds, so they’re refusing things like snacks.

AA Twitter team assures me everything is OK, but clearly it’s not. Anyone have any advice?

fotographer

I would call the customer service line, well have AA transfer you to them.
remember, weekends they seem to be closed.
They seem to be able to resolve issues quite well

MorganB

In the past from what I understand there can be a lag in updating existing reservations to reflect your new status. You would have to call AA and have them remove your advantage number from the reservation and then add it again to reflect the new status . Its been a little while since I've heard mention of this but perhaps thats the issue you are experiencing.

jmappleby

Thanks, that makes a lot of sense, I have a lot of bookings. Now you mention it I remember hearing about this before. Will give them a call on Monday to check my next flights.

mosfet

Hit EXP a month ago. No flights in J (other than an OP up to BCN), most of the meat of the EQD's and EQM's came from 2x JFK - AKL returns on CX in PE.




First time for me after 4 years as Platinum, interested to see if it's worth it. One of the main motivators for me was the baggage allowance, especially when flying AA with others on my record locator. When traveling with the band we have about 150kg's spread across 12 pieces! I doubt I'll have much luck on SWU's with such a low EQD spend but I do have a lot of flex in my travel to give it a good try.

The cash price for all of my OW travel came in around $7500 this year which is not to bad at all!

It seems like flying PE on OW carriers/ticket stock other than AA is the fast track which is kind of mind-boggling. I actually booked AA metal flights on BA paper to maximalize EQD's.

See you in the lounge and cheers to the Flyertalk community, y'all helped me cross the line.

Aroeder

Just qualified for the first time. AA flyer since 93. I know those of you that have been EP for years may be a bit jaded but I for one am quite excited, hopefully it’s not a let down. No business travel so it feels like quite the accomplishment!

CMK10

With the miles from yesterday's CLT-MIA-MAD flights posting I'm happy to say I'm back for my second consecutive year. Currently sitting at $15,109 EQD and 128,531 with several trips including a paid J QR r/t that'll put me over the 150,00 EQM mark.

This was my first year ever as EXP and I'm pretty happy. The summer maintenance slowdown was awful, granted but I've felt valued and have enjoyed the experience a lot.

ckendall

Quick question: just requalified for EXP a week ago and now 109K miles and 18K spend (one more flight to go). But no SWUs in my account yet. Last year I qualified for EXP as a result of CC EQMs posting and did not get my SWUs until early this year (which expire in January 2021)...so does the system somehow think I already got SWUs in 2019 and don't deserve any more? I assume I'll have to call someone but who?

robertablake

No, you show get your 4 SWUs. I think it takes a couple of days to show up after qualifying.

ShortDog

I made it with my last flight. Just for S&G, I logged into my account while I was still three hours from landing on the flight that would take me over. I'd actually been credited before landing, and as I had already cleared 150k EQMs, I'd also been given the option to select my two extra SWUs. I've found for my last two flights that the crediting is extremely fast.

AlwaysSunnyInORD

I requalified for Ex Plat on Monday and the SWU hit my account the next day. Got the Ex Plat email from AA on Wednesday. You might want to reach out to the EXP phone number and see if they can help.

ckendall

I called today (Customer Service) and it looks like the new SWUs should be on the way shortly. A word to others: if for some reason your qualification is only official after the end of the year (in my case last year due to some credit card EQM and 12/31 flying) and your SWUs post in the next year (mine finally posted in March 2019 with 1/31/2021 expiration), then the system may not automatically give you SWUs when you qualify the next year (I qualified in late November 2019). Happily, after a half hour on the phone, an email is being written that should result in 4 more SWUs being deposited with 1/31/2021 expiration.

redtop43

Not sure if this is the right place or not - I am PPro this year, will be EXP in a few weeks and for 2020. If I book an award flight for March 2020 now, as a PPro, can I cancel without penalty later on while I’m EXP?

enpremiere

Yes!

gboots

I hit EXP 2 weeks ago for the 13th time in the last 14 years... missed only once... My upgrade pct is typically 90%. but i find
myself buying F on a lot of trips since all of it is domestic.