ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
Sep 10, 2018, 1:26 pm
#166
Join Date: Nov 2003
Location: Here and there
Programs: AA EXP
Posts: 1,551
Yep, someone definitely tripped over the web server's power cable.
Sep 10, 2018, 1:35 pm
#167
Join Date: Oct 2007
Location: ATL
Programs: AA EXP
Posts: 55
I can't log into my AAdvantage account, however, individual itineraries can be viewed and updated. I received an email reminder to select my coach meal selection for a Thursday ATL-PHX. Entering in my reservation code, my itinerary came up for full review/edit.
Sep 10, 2018, 1:36 pm
#168
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
Yep, trying to do a mileage award and get the same message. Frustrating!
Sep 10, 2018, 3:03 pm
#169
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Yeah seems like the outage is tied to the loyalty accounts. You can book new reservations too by staying logged out and then typing your AAdvantage # in. You can update existing reservations only by searching the PNR directly, and not by using My Trips in either the website or app.
Sep 10, 2018, 3:15 pm
#170
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I've noticed that seat maps aren't available prior to selecting a flight. Had to book one today and blindly selected a flight based on time and was happy with open seats once I was at the stage to pick seats. Didn't want to start all over again for me a 2nd or 3rd choice.
Sep 10, 2018, 5:32 pm
#171
Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
Posts: 1,717
Up now.
Sep 10, 2018, 7:42 pm
#172
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,959
I've noticed that seat maps aren't available prior to selecting a flight. Had to book one today and blindly selected a flight based on time and was happy with open seats once I was at the stage to pick seats. Didn't want to start all over again for me a 2nd or 3rd choice.
Sep 10, 2018, 7:49 pm
#173
Join Date: Nov 2016
Posts: 812
Trying to book 4 award segments, DSM>HNL, HNL>BNE, BNE>HNL, HNL>DSM, all with legal connections and on AA or HA metal. AA.com is letting me pick flights, and lets me get to the passenger information screen, but as soon as I hit "Continue" is says "This Page has taken flight" and sends me back to the home page. Are my award seats phantom, or is this AA.com issues? Should I try calling?
Sep 17, 2018, 9:43 am
#174
Join Date: Jul 2006
Location: ORD
Programs: Skymiles, AAdvantage, MileagePlus
Posts: 90
Sep 17, 2018, 9:49 am
#176
Join Date: Sep 2008
Posts: 101
#metoo
App down, website down when trying to log in
App down, website down when trying to log in
Sep 17, 2018, 9:51 am
#177
Join Date: Jul 2006
Location: ORD
Programs: Skymiles, AAdvantage, MileagePlus
Posts: 90
Looks like AA has taken notice.
Oct 2, 2018, 4:17 pm
#178
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Exact problem I'm (still) having at the moment. Have been request to be my butt over to LHR for a round of meetings and I'm determined to use SWU's that are set to expire in January if possible. Guess I just better focus on using EF instead. Trying to stay off BA metal too.
Nov 21, 2018, 8:50 am
#179
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
Logged in, selected flights, could not view seat maps, going to take a chance and buy anyhow, but:
New search
New search
Our system is having trouble
Please try again or come back later.Last edited by u600213; Nov 21, 2018 at 8:51 am Reason: typo
Nov 21, 2018, 9:14 am
#180
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,414
Seeing the same thing. Ugh.We are experiencing technical difficulties and are unable to display your reservation at this time.
Notice
We are experiencing technical difficulties and are unable to display your reservation at this time.
Please try again.
