Another day, another AA 125 (DFW-HKG 26 Apr) issue (ICN diversion)
#3
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The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J,
Last edited by JDiver; May 2, 19 at 11:23 am Reason: Correct information
#4
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777-300ER / 77W. Affected by winds aloft, and of course crew timing out issues. ICN rather than PEK, PVG etc. because of visa and other issues, but if there had been available crew they’d have been 787 crew, not 777.
The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J, Key and Eggsplats were all treated similarly.)
The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J, Key and Eggsplats were all treated similarly.)
#5
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#6
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every diversion seems to feel like a mayday situation where you land at the first place possible safely and deal with the pax consequences later. This has happened too many times to be surprised.
#7
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#8
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Wouldn't it have made more sense to divert to NRT, which would probably have a 777 crew and could still avoid visa issues?
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#12
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-FlyerBeek
#13
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But at a planned point they can easily have a crew ready to swap in—just land at SEA, refuel, and swap out the crew for one that's at 0.
#14
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Oh yes - there are planned diversion points. Those are mandatory in creation of the flight plan. As for having hotel rooms and staff to deal with passengers in all of those airports - that's not part of the plan.
#15
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Then it sounds like AA needs a EHOPS plan.
Extended hotel operations
lol