Another day, another AA 125 (DFW-HKG 26 Apr) issue (ICN diversion)
Apr 27, 19, 10:38 am
#3
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,789
Originally Posted by elliottishere
Friday morning's departure was diverted to ICN. What is up with this flight?
Originally Posted by enviroian
What’s the equipment?
The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J,
Last edited by JDiver; May 2, 19 at 12:23 pm Reason: Correct information
Apr 27, 19, 12:03 pm
#4
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,601
Originally Posted by JDiver
777-300ER / 77W. Affected by winds aloft, and of course crew timing out issues. ICN rather than PEK, PVG etc. because of visa and other issues, but if there had been available crew they’d have been 787 crew, not 777.
The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J, Key and Eggsplats were all treated similarly.)
The awful part of this is passengers were treated quite poorly. Many were bussed to a hotel, only to find out the hotel had no rooms available. Huge fail. And of course the can gets kicked down the road, because the delayed HKG arrival will cause knock-on effects on departures.
The people I’m aware of who did best used the onboard WiFi to book their preferred hotels once they were informed of the diversion and will submit bills to AA, rather than being stuck at the airport for the time required to arrange lodging, only to have to spend the “night” on a lobby floor. (Yes, there was at least one wheelchair passenger. And F, J, Key and Eggsplats were all treated similarly.)
Apr 27, 19, 12:09 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 20,978
Originally Posted by JDiver
Many were bussed to a hotel, only to find out the hotel had no rooms available.
Could you imagine how livid those passengers were? I hope most of them had good delay insurance on their travel booking credit card.
Apr 27, 19, 12:10 pm
#6
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,278
Originally Posted by jcatman
Perhaps AA can schedule another gala cocktail party in Dallas. Management could host the passengers from this diverted flight, and then listen to suggestions from the passengers as to how AA can perform better during IRROPS.
every diversion seems to feel like a mayday situation where you land at the first place possible safely and deal with the pax consequences later. This has happened too many times to be surprised.
Apr 27, 19, 12:11 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 20,978
Originally Posted by Antarius
IAA should have a set diversion spot (ICN or whatever) to put down in this case
Or am I completely off?
Apr 27, 19, 12:18 pm
#8
Join Date: Jun 2017
Location: SAN
Programs: AS MVPG75K, UA Gold, IHG Spire, Choice Platinum, Hyatt Discoverist, National Exec
Posts: 289
Originally Posted by JDiver
777-300ER / 77W. Affected by winds aloft, and of course crew timing out issues. ICN rather than PEK, PVG etc. because of visa and other issues, but if there had been available crew they’d have been 787 crew, not 777.
Apr 27, 19, 1:49 pm
#12
Join Date: Aug 2002
Location: WAS
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG SPIRE AMB, et al.
Posts: 3,918
Originally Posted by x1234
Also if they KNOW AHEAD OF TIME their going to divert, why not gas & go in SEA or ANC!?
-FlyerBeek
Apr 27, 19, 2:04 pm
#13
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,030
Originally Posted by FlyerBeek
Even with four pilots and Class 1 rest facilities, diverting anywhere for gas on this route is very likely to exceed pilot maximum flight duty period. It’s not as simple as pulling into the next gas stop on the highway.
-FlyerBeek
Apr 27, 19, 2:08 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,192
Originally Posted by enviroian
Don't they already in the form of ETOPS?
Or am I completely off?
Or am I completely off?
Apr 27, 19, 2:29 pm
#15
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 20,978
Originally Posted by 3Cforme
Oh yes - there are planned diversion points. Those are mandatory in creation of the flight plan. As for having hotel rooms and staff to deal with passengers in all of those airports - that's not part of the plan.
Then it sounds like AA needs a EHOPS plan.
Extended hotel operations
lol
