PHL

Does AQR (or any airline ranking) break out customer rankings based on elite status (and tier level) and non-elites. Take it a step further and compare those who have the affiliated credit cards with and without status. And so on. I'd like to see that kind of analysis.

E.g. Of 500 travelers polled who fly 1-3 times per year and have no elite status, the rankings were x,y,z.

AAdamE

What routs?

enviroian

The race to the bottom for this garbage airline continues with full fervor.

MiamiAirport Formerly NY George

I suppose if AA had the financial performance of DL and better KPIs Parker and company could simply say they are conforming to market demand. The fact is AA had the same operating profit of WN but with double the revenue. From what I can gather AA management is not interested in improving operational performance and is instead focused on how to cheapen the product for most paxs (those that fly in Y). But improving operational performance costs money and Parker doesn't seem inclined to want to spend money in that area. The banking of hubs, particularly with the apparent ground issues likely causes numerous misconnects and pax frustration. But Parker won't back away from banked hubs and doesn't seem to care about ground operations unable to handle the tight banking parameters.

You would think just based upon financial performance, these surveys set aside, he's be under the gun to either improve the operation or move on. So far the BOD appears to be satisfied with his management, despite the lackluster financial and operational performance.

AndyAA

I doubt the average Kayaker cares too much about those ratings. They'll just buy the cheapest ticket, moan and groan about poor service, and do it all over again when that airline again shows up at the top of the list of low fares.

3Cforme

It's a statistical study - not a customer satisfaction study. Do poorly in on-time arrivals, DOT baggage handling, IDB rates, and DOT customer complaint rates and you get a lousy score.

https://airlinequalityrating.com/

fastflyer

I stand by my characterization -- I fly about 175,000 miles per year. I have had high status with all three majors in the last few years, currently EXP with AA and Gold with DL. AA is currently the best in the categories I care about: (1) best in domestic upgrade %ages; (2) best in award redemptions -- soon to be the only major US carrier with a published award chart; (3) at a minimum, equal in quality with DL and UA for lounges.

rickg523

I was agreeing with you. Just saying it would be really really bad if a high status AA flyer didn't say that. And that the same pertains for every airline that has similar price/class distinctions. Any airline that doesn't have it's high status flyers thinking it's the best airline is failing to fully exploit price discrimination theory.

fastflyer

I am batting 80%age upgrades on my upgradeable domestic routes. (R class, meaning e500 electronic sticker upgrades, complimentary for EXPs). More information in the thread dedicated to that discussion.

Common routes:
CLT-MCI and vice versa
PBI-PHL and vv
CLT-PWM and vv
PBI-CLT and vv
MCI-LGA (seasonal)
ORD-MCI and vv
MIA-BOS

I haven't missed an upgrade in about five weeks now (knocks wood), including the usually risky PBI-DFW. My home market is a little weird in that there is a "season" from Thanksgiving to Easter, where things drop to around 70% (nonetheless better in 2019 than 2018, so far). Outside of that season I rarely miss an upgrade.

enviroian

Glad it works for you. I don't see DFW in your routings and you wouldn't probably enjoy your high percentage going through there. I'm currently at 11% upgrade rate DFW-XXX.

dgparent

I have flown 50 segments this year, it is very rare that I have a complete round trip without some sort of MX delay, I can only think of 2 so far this year. Weather I understand MX that's on the airline.

enviroian

I've only flown two flights YTD that weren't delayed by mx reasons.

CPRich

As an industry, yes. But not AA.

One of 3 airlines to get worse. #1 Alaska fell, and American joined Frontier as the two to decline at the bottom.

I guess the good news is that it's hard to go lower - Frontier appears to be winning the race to the bottom in a runaway.

GRALISTAIR

AS surprises me -aftermath and teething problems with the Virgin America merger?

DenverBrian

Of course you would. That's the beauty of these clickbait articles: They stimulate endless discussion about how they didn't slice the data just so, and they didn't include meeeeeeeee!

This particular clickbait rating includes exactly four specific criteria: Mishandled baggage, IDB rate (duh, they all went down, thanks Dr. Dao), consumer complaint rate, and on-time arrival percentage. That's it. Absolutely no other criteria.