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Award on hold, schedule change, AA won't assist?

Award on hold, schedule change, AA won't assist?

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Old Apr 15, 19, 11:03 am
  #1  
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Award on hold, schedule change, AA won't assist?

Hi:

I had an SAAVER award reservation on hold, all AA flights. Yesterday morning it got impacted by a schedule change and AA changed it to an itinerary with an overnight layover which is obviously not a good option as they're not paying for us to stay in a hotel overnight.

The agent refuses to budge and wont re-accomodate on flights that look similar to our original itinerary that would not have an overnight stay.

Am I expecting too much here? These schedule change was not something we caused.

My hold expires tomorrow and trying to get them on the phone for the past 2 days has been a nightmare.
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Old Apr 15, 19, 11:07 am
  #2  
 
Join Date: May 2015
Location: SZX, HKG
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Sorry to hear your inconvenience. However, if the awards arenít not ticketed, they donít really have any obligations to protect you.
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Old Apr 15, 19, 11:07 am
  #3  
 
Join Date: Nov 2000
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Man, that is an unpleasant surprise. Yeah, if I were to guess, I would think you are going to have a hard time getting any accommodation since it wasn't yet ticketed.
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Old Apr 15, 19, 11:19 am
  #4  
 
Join Date: Dec 2005
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Originally Posted by islandguy84 View Post
Hi:

I had an SAAVER award reservation on hold, all AA flights. Yesterday morning it got impacted by a schedule change and AA changed it to an itinerary with an overnight layover which is obviously not a good option as they're not paying for us to stay in a hotel overnight.

The agent refuses to budge and wont re-accomodate on flights that look similar to our original itinerary that would not have an overnight stay.

Am I expecting too much here? These schedule change was not something we caused.

My hold expires tomorrow and trying to get them on the phone for the past 2 days has been a nightmare.
You have no recourse, as with any other product you only have rights when you actually buy the product, in this case ticket the flight. All the hold does is guarantee the price, which they honored
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Old Apr 15, 19, 3:17 pm
  #5  
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Join Date: Jun 2013
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I recently had an award ticket on hold where the agent also told me book purchase the award ticket and then call back for a better routing
it worked (Atl to BOM in J )
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Old Apr 15, 19, 3:25 pm
  #6  
 
Join Date: Feb 2001
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You could always go online, purchase the ticket with the new/bad routing, then call AA and play dumb, tell them you didn't realize there was a schedule change since you originally put it on hold, etc. etc. Worst they can do is say no. If you can't get anywhere, you can always cancel within 24 hrs. for no fee.
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Old Apr 16, 19, 1:51 pm
  #7  
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Originally Posted by JJeffrey View Post
You could always go online, purchase the ticket with the new/bad routing, then call AA and play dumb, tell them you didn't realize there was a schedule change since you originally put it on hold, etc. etc. Worst they can do is say no. If you can't get anywhere, you can always cancel within 24 hrs. for no fee.
they made it impossible to ticket online. I found another destination that worked for us but this was a nasty surprise that I wonít forget. At least this time I found somewhere else to go.
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