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AA.com Doesn't Have a Drop-Down to Pick Companion
So, maybe this belongs in the https://www.flyertalk.com/forum/amer...-about-76.html thread, but maybe someone here has a workaround.
I book a lot of AA trips for myself, people that work for me, as well as family and friends. AA lets you store companions in your AA profile, so you don’t have to enter their details every time. When you go to make a reservation, there’s no drop down to select which companions will be traveling with you. AA.com defaults to entering your first companion’s details and if you’re booking for 3, it will do companion’s 1 and 2, but otherwise there’s no real way to pick which one. Am I missing something? |
Originally Posted by donotblink
(Post 30989427)
Am I missing something?
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Just another failure in AA IT. I booked a flight on Alaska a few weeks ago, and it was so seamless to choose a companion for my flight.
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I've also noticed that it saves name, date of birth and known traveler information, but can't seem to keep track of companion's country and state...I'm not even sure why it needs country and state for domestic tickets, but it adds several seconds to each booking, and sometimes I'm making dozens of bookings at once, particularly for work trips with 3 or 4 colleagues.
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Originally Posted by donotblink
(Post 30989513)
I've also noticed that it saves name, date of birth and known traveler information, but can't seem to keep track of companion's country and state...I'm not even sure why it needs country and state for domestic tickets, but it adds several seconds to each booking, and sometimes I'm making dozens of bookings at once, particularly for work trips with 3 or 4 colleagues.
The whole state of residence thing is absurd (and relatively new as I recall). I have no idea why they are collecting this information as part of the passenger info; it's completely unnecessary. |
Originally Posted by donotblink
(Post 30989513)
I've also noticed that it saves name, date of birth and known traveler information, but can't seem to keep track of companion's country and state...I'm not even sure why it needs country and state for domestic tickets, but it adds several seconds to each booking, and sometimes I'm making dozens of bookings at once, particularly for work trips with 3 or 4 colleagues.
My address is on file, so unsure why it cannot parse that. |
AA customer service is horrible
I have a better one for you. I flew to Nassau had 5 seats booked. Upon departure our flight was delayed. It happens I understand the plane came in early we got to Charlotte and had tickets in hand 45 prior to our next flight and we go scan to board and they tell us your ticket isn’t valid we gave your seats away we didn’t think you would make it!! I ask the manager how did you give my seats away 45 minutes prior to departure? I was told sorry call our 800 number talk to them. You have to go online submit a complaint they don’t call you back they gave me $49 per ticket refund after giving away my seats.. has this happened to anyone else? You can’t get anyone to call you back! |
Originally Posted by Gray1717
(Post 30990343)
I have a better one for you. I flew to Nassau had 5 seats booked. Upon departure our flight was delayed. It happens I understand the plane came in early we got to Charlotte and had tickets in hand 45 prior to our next flight and we go scan to board and they tell us your ticket isn’t valid we gave your seats away we didn’t think you would make it!! I ask the manager how did you give my seats away 45 minutes prior to departure? I was told sorry call our 800 number talk to them. You have to go online submit a complaint they don’t call you back they gave me $49 per ticket refund after giving away my seats.. has this happened to anyone else? You can’t get anyone to call you back! |
Originally Posted by donotblink
(Post 30990350)
You could file a DOT Complaint , sounds like you were involuntarily denied boarding and are entitled to compensation based on that.
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The companion issue is a pain. Except for automatically populating the first person listed, it doesn't do anything with the rest. The only thing I can see of value is that it has their frequent flyer numbers so I can cut and paste.
As for the state, its related to the Real ID issues. |
Originally Posted by NYC Flyer
(Post 30989646)
The whole state of residence thing is absurd (and relatively new as I recall). I have no idea why they are collecting this information as part of the passenger info; it's completely unnecessary.
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Originally Posted by IAHtraveler
(Post 30990762)
My guess is that they collect this state of residence for the Allianz insurance. Different terms apply for different states, and if you buy the insurance, it feeds this information to Allianz, not the address on your AA profile.
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Originally Posted by C17PSGR
(Post 30990721)
As for the state, its related to the Real ID issues.
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Originally Posted by donotblink
(Post 30989513)
...I'm not even sure why it needs country and state for domestic tickets, but it adds several seconds to each booking, and sometimes I'm making dozens of bookings at once, particularly for work trips with 3 or 4 colleagues.
Sounds like a good idea at a time of changing requirements. |
This has always frustrated me. The best workaround I've figured out is remembering the AAdvantage numbers of my family. After clearing out the pre-populated passenger info, which AA just draws from in the order you have it in your preferences, I can put the first, last name and AAdvantage number, then it will fill in the rest on its own. I've had issues in the past with the country and state not filling in, but lately it's worked fine for my kids. (But my kids also recently got real IDs, so maybe it is tied to that?)
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