Unbelievable aa reply to account closure for fraudulent credit card use
#106
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
As @JonNYC stated earlier I agree that this won't end up in any sort of litigation. Either pay it or [you're] done with AA.
#107
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Pay the $21k with the old card.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
#108
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Pay the $21k with the old card.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
I got some AA award tickets just a few days ago, and I was surprised that the "hold" on them was about 4-5 days, not 24 hours.
#109
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
I remember that case, but I really didn't understand it...how can that happen unless you are logged into your account? And why would you do it IF you were logged into your account? It's ok just to look at flights and seats without signing in, right? (I think we all do that).
I got some AA award tickets just a few days ago, and I was surprised that the "hold" on them was about 4-5 days, not 24 hours.
I got some AA award tickets just a few days ago, and I was surprised that the "hold" on them was about 4-5 days, not 24 hours.
#110
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
I don't know, isn't knowingly providing an invalid card number for a purchase considered fraud? At the least it was deceitful, and nothing the OP could say will ever convince me that they didn't know what they were doing was dishonest.
Even if OP never flew the tickets, they were preventing AA from selling the seats held in limbo and that cost AA money - and when someone costs AA money through fraud/deceit/dishonesty/whatever you want to call it, I eventually pay for it with increased fares. I'm glad to see them fire OP as a customer.
Even if OP never flew the tickets, they were preventing AA from selling the seats held in limbo and that cost AA money - and when someone costs AA money through fraud/deceit/dishonesty/whatever you want to call it, I eventually pay for it with increased fares. I'm glad to see them fire OP as a customer.
#111
Join Date: Jul 2011
Posts: 2,313
I have to say I agree with the comments from those posters who find it hard to believe that AA's IT is so poor that it couldn't detect that the credit card being used had expired. One of the key pieces of information in any CC transaction is the expiry date and it should be very easy to incorporate some logic into the web page that checks whether the card is still valid before you're allowed to use it. There is also the Luhn algorithm that will confirm whether the CC number entered isn't invalid. It shouldn't really matter whether the card number is being entered manually into the payment page or whether it's being used from an online wallet - you'd still want to check that the CC hadn't expired before you submit the payment request.
#112
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
#113
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
By clicking pay now, you agree to the terms of the fare, and you create a reservation. The fare rules state you must ticket by midnight 1 day after making a reservation (which happens when you pay for it with a real method of payment).
#114
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Sure, but if you swipe you card and it doesn't work and you DON'T take your groceries home, you don't still owe them for the groceries by virtue of attempting to swipe. AA never actually ticketed any of these reservations.
#117
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Yes, that says that if you don't successfully ticket by midnight one day later the reservation is not valid. What it does not say, and what Often1 asserted, is that by clicking "Pay Now" you agree to ticket regardless of whether or not the payment is successful or that even if they don't ticket you owe them money. Nice try, though.
/thread
#118
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
I think you guys are all arguing over a hypothetical and this has devolved into a pointless exercise of "I must win this keyboard argument". That said, and against my better judgement, I'll just say while I agree with your interpretation regarding fare rules I would be surprised if knowingly using an invalid credit card to process an online transaction didn't run afoul of some federal statute (this is just my layperson assumption ,not a lawyer).
What I do know is that nothing on AA's website says that when you click "Pay Now" you owe them money even if your payment fails and they don't issue a ticket.
#119
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Anyone want police reports(again)? We are arguing among ourselves now. The OP posted a few times and has never returned with any validation of their claim. We all learned a few new or old things in this thread. Let's not let it get worse.. I vote for closure.
#120
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,053
Pay the $21k with the old card.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
But quickly transfer out your miles before they catch on!
But seriously, this reminds me of the guy that would go through the AA system to book a reservation to be able to see the Business Class map, then cancel. He didnt realize this process took seats out of inventory, and did it repeatedly. AA came after him. IMO presenting a card as payment is FAR more egregious than cancelling a speculative booking before reaching the purchase point.
Hayes, USDOT and AA: "fictitious bookings" and checking for upgrade space