Is this another AA IT fail? (Paid ticket = “pay at airport”)
Mar 31, 2019, 10:12 pm
#1
Formerly known as billinaz
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Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
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Is this another AA IT fail? (Paid ticket = “pay at airport”)
I happened to look at my reservation and saw this. The tickets are paid for already and the status says ticketed.
Apr 1, 2019, 7:43 am
#3
FlyerTalk Evangelist
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Apr 1, 2019, 8:27 am
#4
Join Date: Aug 2017
Location: Dallas
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Posts: 121
Because GDS & ticketing systems aren't necessarily basic data retrieval. It's not going to be some simple DB lookup. Most likely there are multiple processes going on here, and if anything seems wrong it's going to ask the customer to call in to straighten things out.
Apr 1, 2019, 8:40 am
#5
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I agree it isn't select * from reservations where PNR = 'ABCDEF', but it still is data retrieval of static data.
Apr 1, 2019, 9:12 am
#6
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Location: DCA
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OP posted here without even calling AA. Could me many things, including a CC denial which might be an IT fail by his card issuer (bank) and have nothing to do with AA whatsoever.
I'm not sure what the value of starting a thread and then following it with endless speculation focused on how other databases work in other industries is helpful.
Hopefully OP will report back after he has his answer.
I'm not sure what the value of starting a thread and then following it with endless speculation focused on how other databases work in other industries is helpful.
Hopefully OP will report back after he has his answer.
Apr 1, 2019, 9:43 am
#7
Formerly known as billinaz
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Join Date: Oct 2003
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I figured that any department I would need to talk to would be closed when I discovered this.
I called this AM and the first person I talked to saw no issues with my reservation and it was paid.
She transferred me to another department and it has a hold time of 57 minutes..... so I sit and wait.
I called this AM and the first person I talked to saw no issues with my reservation and it was paid.
She transferred me to another department and it has a hold time of 57 minutes..... so I sit and wait.
Apr 1, 2019, 11:00 am
#8
Formerly known as billinaz
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Join Date: Oct 2003
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After an hour, I got the call back.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
Apr 1, 2019, 11:39 am
#9
Join Date: Jan 2017
Posts: 286
After an hour, I got the call back.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
Apr 1, 2019, 11:50 am
#10
Join Date: Apr 2014
Programs: Hilton - Diamond, IHG - Spire Amb
Posts: 901
There are multiple reasons for things like this.
- mixed class of service and they have to verbally clear with you that you know and acknowledge
- change of routes/timings/partner airlines
- no longer non stop but now requires connections
- update contact info like cell phone etc
Apr 1, 2019, 1:18 pm
#12
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
After an hour, I got the call back.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
We went through several log off/log on cycles.
Then looking at the reservation without logging in (using my name and PNR) does not show this message.
They said it was because it was linked to my Google calendar and that's why the message appears.
Apr 1, 2019, 1:28 pm
#13
Join Date: Jan 2008
Posts: 468
There are multiple reasons for things like this.
- mixed class of service and they have to verbally clear with you that you know and acknowledge
- change of routes/timings/partner airlines
- no longer non stop but now requires connections
- update contact info like cell phone etc
Apr 1, 2019, 1:52 pm
#14
Formerly known as billinaz
Original Poster
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
Programs: US Airways Dividend Miles, American AAdvantage, Avis Preferred, Budget Rapid Rez, Hilton Honors
Posts: 1,145
There are multiple reasons for things like this.
- mixed class of service and they have to verbally clear with you that you know and acknowledge
- change of routes/timings/partner airlines
- no longer non stop but now requires connections
- update contact info like cell phone etc
None of that happened. And according to the webpage the status was ticketed. (June of last year)
Bottom line was they had no clue. And the Google calendar reasoning was laughable.
Last edited by SpaceCoastBill; Apr 1, 2019 at 2:03 pm
Apr 1, 2019, 1:53 pm
#15
Formerly known as billinaz
Original Poster
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
Programs: US Airways Dividend Miles, American AAdvantage, Avis Preferred, Budget Rapid Rez, Hilton Honors
Posts: 1,145