Strange denial of boarding on MAN-PHL
Apr 4, 2019, 5:20 pm
#181
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,597
It doesn't really matter - UK small claims do not allow ( except is special circumstances ) allow for any legal fees. The who system is designed to run without use of solicitors or barristers
If he is paying someone, then that is purely a personal cost and not something that impacts AA
If he is paying someone, then that is purely a personal cost and not something that impacts AA
Apr 4, 2019, 5:28 pm
#182
Original Poster
Join Date: Apr 2015
Location: BOS-LIS-MIA
Programs: DL
Posts: 62
It doesn't really matter - UK small claims do not allow ( except is special circumstances ) allow for any legal fees. The who system is designed to run without use of solicitors or barristers
If he is paying someone, then that is purely a personal cost and not something that impacts AA
If he is paying someone, then that is purely a personal cost and not something that impacts AA
Apr 4, 2019, 11:51 pm
#183
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Good job. The more people that call out AA (and all companies) for not following their stated policies and make them pay for such situations, the faster companies will keep a tighter control on employees. They set the rules and we play by them - they can’t just change the rules when it suits them.
Apr 5, 2019, 1:11 am
#185
Join Date: Jan 2019
Posts: 205
Not sure why he would need to talk about the offer with an attorney before accepting either, but I'm not an attorney, so would not rule out that there are things a good attorney may suggest here that are not obvious to a layman. Having a small chat with an attorney seems to be nothing more than prudent to do in this case, and is the intelligent choice. It would be nothing less than fair if AA also reimbursed the OP for all the work involved in researching and formulating his friends claim at a reasonable lawyer-per-hour rate, but I guess that's not going to happen.
I must be immensely satisfying for both dflanagin and his friend that after AA's obnoxious behaviour, both by the gate staff and others, AA finally are finally being forced to eat humble pie. Fabulous job by dflanagin.
I must be immensely satisfying for both dflanagin and his friend that after AA's obnoxious behaviour, both by the gate staff and others, AA finally are finally being forced to eat humble pie. Fabulous job by dflanagin.
Apr 5, 2019, 1:19 am
#186
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,342
Well done OP! And some of the comments by people that have escaped the clutches of their carers on the comments section of NQ prove that point that not all the lunatics are locked away. 
Apr 5, 2019, 5:32 am
#187
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
I don't care about how much money was offered/accepted to be made whole. I care that AA rectify their seemingly inconsistent boarding shenanigans. Many of their GAs (and FAs) act as prosecutor, judge and juror in regards to what should be routine and defined matters. We constantly see AA reps go "jazz" at the worst possible moments and toss the script aside.
Apr 5, 2019, 6:51 am
#188
Join Date: Nov 2018
Location: PBI
Posts: 96
I don't care about how much money was offered/accepted to be made whole. I care that AA rectify their seemingly inconsistent boarding shenanigans. Many of their GAs (and FAs) act as prosecutor, judge and juror in regards to what should be routine and defined matters. We constantly see AA reps go "jazz" at the worst possible moments and toss the script aside.
Apr 5, 2019, 6:55 am
#189
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Last edited by JonNYC; Apr 5, 2019 at 7:01 am
Apr 5, 2019, 7:29 am
#190
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
That's not in the cards.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Apr 5, 2019, 7:38 am
#191
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I'm taking about what we -will- (and won't) see happen, in case folks are interested in that aspect.
Apr 5, 2019, 7:40 am
#192
Join Date: Jan 2004
Location: MIA
Posts: 298
That's not in the cards.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Last edited by SouthernCross; Apr 5, 2019 at 7:48 am
Apr 5, 2019, 7:51 am
#193
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,033
That's not in the cards.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Apr 5, 2019, 7:52 am
#194
Join Date: Jan 2019
Posts: 205
That's not in the cards.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the #1 priority, there pretty much is no #2 or #3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.
Apr 5, 2019, 8:16 am
#195
Suspended
Join Date: Nov 1999
Posts: 24,153
Kidding aside (sort of since years ago the flight times were generally alot less then published today) whats wrong with starting the boarding process early get everyone on board but No closing of the doors if even 1 person hasnt boarded till at least T-10 or change it to T-15 and no off loading till that time. Of cause if @ T-25 everyone going has boarded and no SBYs then by all means depart if they get the clearance that they can
sometimes a company gets caught smack in front of a single tree and misses the whole forest eg Ford years ago wanted to over atke Honda with having the bests elling car that they lost $$ on every Tarus they sold, Id rather have the least selling car and make $100 per car. So being able to get ontime performance way up there but at what cost? tahts the question and going from 1 nightmare and creating another one isnt an answer whatsoever