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-   -   Strange denial of boarding on MAN-PHL (https://www.flyertalk.com/forum/american-airlines-aadvantage/1963018-strange-denial-boarding-man-phl.html)

MSPeconomist Mar 30, 19 2:05 pm


Originally Posted by gateH15 (Post 30946883)

for international flights I believe they can offload you 30 min before the scheduled departure time. For domestic flights itís 15 min.

This is true for *most* airlines, but it's not what AA seems to state in the CoC, website, or boarding pass.

dflanagin Mar 30, 19 2:09 pm


Originally Posted by MSPeconomist (Post 30946926)
This is true for *most* airlines, but it's not what AA seems to state in the CoC, website, or boarding pass.

This is the answer. Now if only I could convince AA of this truth...

dflanagin Mar 30, 19 2:10 pm

If anyone is interested, here is my blog post about it:

https://airfair.home.blog/2019/03/30...ames-passenger

LHR/MEL/Europe FF Mar 30, 19 3:44 pm

Nicely written piece.

I am surprised though that the airline is willing to discuss the travel of another passenger so freely with a third party?

dflanagin Mar 30, 19 3:47 pm


Originally Posted by LHR/MEL/Europe FF (Post 30947227)
Nicely written piece.

I am surprised though that the airline is willing to discuss the travel of another passenger so freely with a third party?

He signed over representative authority to me as he is in the US but I can deal with it in the UK

SouthernCross Mar 30, 19 4:29 pm


Originally Posted by dflanagin (Post 30946950)
If anyone is interested, here is my blog post about it:

https://airfair.home.blog/2019/03/30...ames-passenger

Their callous indifference makes me hope for punitive damages.

dflanagin Mar 30, 19 4:49 pm


Originally Posted by SouthernCross (Post 30947331)
Their callous indifference makes me hope for punitive damages.

Thats why Iíve written the blog, hopefully the story will spread and AA will have to answer to the public as well. Working on getting it published in uk media as we speak.

gateH15 Mar 30, 19 4:52 pm


Originally Posted by dflanagin (Post 30947386)

Thats why Iíve written the blog, hopefully the story will spread and AA will have to answer to the public as well. Working on getting it published in uk media as we speak.

Try to send to some local Dallas news. And post on Twitter/FB.
This f D0 stupidity needs to stop and Parker needs to go!

Dave Noble Mar 30, 19 5:09 pm


Originally Posted by dflanagin (Post 30947236)

He signed over representative authority to me as he is in the US but I can deal with it in the UK

If you have an address in England, can easily deal with it using MCOL ; there is little chance that it would try to defend it once clearly detailed with the evidence that you have read terms etc and can reference it

AA does seem to be one of the carriers that is reluctant to pay up under EC261

Just do make sure that you have initially lodged a claim at [email protected] and had it rejected there first

dflanagin Mar 30, 19 5:11 pm


Originally Posted by gateH15 (Post 30947392)

Try to send to some local Dallas news. And post on Twitter/FB.
This f D0 stupidity needs to stop and Parker needs to go!

Wonít let me share the fb link, but everyone feel free to share the blog

dflanagin Mar 30, 19 5:14 pm


Originally Posted by Dave Noble (Post 30947443)
If you have an address in England, can easily deal with it using MCOL ; there is little chance that it would try to defend it once clearly detailed with the evidence that you have read terms etc and can reference it

AA does seem to be one of the carriers that is reluctant to pay up under EC261

Just do make sure that you have initially lodged a claim at [email protected] and had it rejected there first

currently on our 5th rejection haha

Dave Noble Mar 30, 19 5:53 pm


Originally Posted by dflanagin (Post 30947462)

currently on our 5th rejection haha

Wasn't sure whether you had sent it to the specific EC261 claim email address. If you have, then respond back to that emai address clearly setting out the terms of why it owes it one last time together with the warning that if payment is not received that you will take action without further notice ; I can't see it trying to defend a claim once lodged and it knows that you arn't bluffing

dflanagin Mar 30, 19 8:14 pm


Originally Posted by Dave Noble (Post 30947575)
Wasn't sure whether you had sent it to the specific EC261 claim email address. If you have, then respond back to that emai address clearly setting out the terms of why it owes it one last time together with the warning that if payment is not received that you will take action without further notice ; I can't see it trying to defend a claim once lodged and it knows that you arn't bluffing

hmm I definitely havenít sent anything to a specific claim address, Iíll look into that... although I have been sending the last few emails to every executive listed on the elliott.org site, so I cannot imagine itís gone unseen by the whole lot.

I think the issue is we are claiming for Ä600 on article 7, both his denied flight segment (300) and his rebooked flight (303) for article 8, and a hotel and food and bus (£200) for article 9, which totals $1545. they are fighting extra hard

Dave Noble Mar 30, 19 8:20 pm


Originally Posted by dflanagin (Post 30947816)

hmm I definitely havenít sent anything to a specific claim address, Iíll look into that... although I have been sending the last few emails to every executive listed on the elliott.org site, so I cannot imagine itís gone unseen by the whole lot.

I think the issue is we are claiming for Ä600 on article 7, both his denied flight segment (300) and his rebooked flight (303) for article 8, and a hotel and food and bus (£200) for article 9, which totals $1545. they are fighting extra hard

Send the claim to [email protected] - if the people managing that email still refuse, then start proceedings - you do need to direct the claim to the right people, not just scattergun around addresses found on the internet

dflanagin Mar 30, 19 8:36 pm


Originally Posted by Dave Noble (Post 30947824)
Send the claim to [email protected] - if the people managing that email still refuse, then start proceedings - you do need to direct the claim to the right people, not just scattergun around addresses found on the internet

okay yes, they were my first contact. I couldnít remember because I slowly CCíd people when I wasnít getting anywhere and my last email was just everyone who has ever worked at AA probably 😂


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