FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   Strange denial of boarding on MAN-PHL (https://www.flyertalk.com/forum/american-airlines-aadvantage/1963018-strange-denial-boarding-man-phl.html)

dflanagin Apr 1, 19 6:34 am


Originally Posted by perseus11 (Post 30951047)
....may in fact require AA attorneys to get directly involved for more than the intended purpose :eek:. Particularly if the facts do not 100% support those claims. Oh well, it's the weekend after all.

I would pay to watch a lawyer argue that AA's violation of the word REASSIGN in a contract with a passenger is less of an infraction of law than my use of PROBABLY in a thread on flyertalk. If they came after me for libel, the case would be heard in High Court and they would still have to prove me wrong first.

I am of the opinion AA is *possibly* going to send folks into this thread to bash me and my claim, so if you think im going to turn down the volume now you are wrong.

SunkissedMommy Apr 1, 19 7:23 am

I appreciate you starting this thread. I had asked a similar question to this just last week. basically when is the cut off for getting on the plane. I am worried about a layover being delayed and missing my connection. So thanks for keeping us informed. I always like to learn new and helpful information for my travels.

C17PSGR Apr 1, 19 8:01 am


Originally Posted by dflanagin (Post 30952006)

I would pay to watch a lawyer argue that AA's violation of the word REASSIGN in a contract with a passenger is less of an infraction of law than my use of PROBABLY in a thread on flyertalk. If they came after me for libel, the case would be heard in High Court and they would still have to prove me wrong first.

I am of the opinion AA is *possibly* going to send folks into this thread to bash me and my claim, so if you think im going to turn down the volume now you are wrong.

Extremely unlikely AA is going to send folks into the thread.

You brought up a really great point and many of us appreciate it. A lot of us don't like following D0 over common sense.

But ....as the volume and shrillness increases,the appearance of wanting to go to law school, the attempts at attention, etc., there is the risk of the focus shifting from the issue to the messenger and those issues clouding judgment. The suggestion of AA sending people here to bash you and "your claim" (it's not actually yours, right?) further increases that risk.

The practical issue is that you've brought up an obvious inconsistency and charging your friend when he was there at the gate before time of departure is troubling. Normally, the gate agent would apply the
"flat tire" rule and book him on the flight the following day. The notion of being escorted away and the lack of the gate agent applying the flat tire rule makes experienced travelers wonder what the interaction was at the gate. The situation is likely complicated that most people wouldn't show up at the gate for a once a day international flight 15 minutes before departure after getting to the airport a couple of hours before. Did your friend wander around SLC for a couple of hours before heading to the gate on the outbound? Did the gate agent page your friend? All these reasons might be why this story won't get a lot of attention beyond what you post.

C17PSGR Apr 1, 19 8:10 am


Originally Posted by SunkissedMommy (Post 30952131)
I appreciate you starting this thread. I had asked a similar question to this just last week. basically when is the cut off for getting on the plane. I am worried about a layover being delayed and missing my connection. So thanks for keeping us informed. I always like to learn new and helpful information for my travels.

I wouldn't stress too much about it.

This situation doesn't involve a delayed connection. The practical issue is that if you show up to FLL on time, AA will get you to FCO, If your outbound flight is delayed, you'll be able to see that before you head to the airport and be able to see other options such as routing through CLT or PHL if you are at risk of missing your connection. Folks on FT are usually happy to help explore options.as well.

dflanagin Apr 1, 19 9:35 am


Originally Posted by C17PSGR (Post 30952252)
Extremely unlikely AA is going to send folks into the thread.

You brought up a really great point and many of us appreciate it. A lot of us don't like following D0 over common sense.

But ....as the volume and shrillness increases,the appearance of wanting to go to law school, the attempts at attention, etc., there is the risk of the focus shifting from the issue to the messenger and those issues clouding judgment. The suggestion of AA sending people here to bash you and "your claim" (it's not actually yours, right?) further increases that risk.

The practical issue is that you've brought up an obvious inconsistency and charging your friend when he was there at the gate before time of departure is troubling. Normally, the gate agent would apply the
"flat tire" rule and book him on the flight the following day. The notion of being escorted away and the lack of the gate agent applying the flat tire rule makes experienced travelers wonder what the interaction was at the gate. The situation is likely complicated that most people wouldn't show up at the gate for a once a day international flight 15 minutes before departure after getting to the airport a couple of hours before. Did your friend wander around SLC for a couple of hours before heading to the gate on the outbound? Did the gate agent page your friend? All these reasons might be why this story won't get a lot of attention beyond what you post.

thanks, well said. Its true Ive gotten myself wrapped up in this a little too much, and Im not trying to shift focus away from the issue at hand. Ill tone down the me/we and keep comments on topic

moondog Apr 1, 19 10:21 am


Originally Posted by dflanagin (Post 30952619)

thanks, well said. Its true Ive gotten myself wrapped up in this a little too much, and Im not trying to shift focus away from the issue at hand. Ill tone down the me/we and keep comments on topic

Current thoughts:
1. Your willingness to go to bat for your friend is commendable; you are clearly a good person
2. Some people have suggested that publicly posting about his episode is a bad strategy, but I disagree because you've clued in many people to the fact that 10 minutes does not mean 10 minutes
-as much as I prefer waiting in the lounge to the gate area, I will now make a more concerted effort to present myself at the gate by T-30 when flying AA
3. On the EU side, I suggest engaging a company that specializes in EU 261 claims; yes, they will take a hefty commission, but this is their bread and butter
4. On the US side, I've had success with AG claims in the past, and they are really easy to file
5. For both 3 and 4, the BP in conjunction with the flightaware data should be sufficient
-while your friend can't prove that he was at the gate x minutes before departure, the fact that the airplane left before T-10 is easy to verify

dflanagin Apr 1, 19 10:39 am

But in all seriousness, thank you to everyone on this thread/board for everything you have contributed here. There's nowhere else on the internet where this conversation could even start, so again, thank you!

ijgordon Apr 1, 19 12:54 pm


Originally Posted by dflanagin (Post 30952619)

thanks, well said. Its true Ive gotten myself wrapped up in this a little too much, and Im not trying to shift focus away from the issue at hand. Ill tone down the me/we and keep comments on topic

I think if you can find actual examples of people that were harmed by AA's policies in this regard, as your friend was, then maybe you (and your friend) try and find a class action lawyer willing to take it to the next level. That would get AA's attention. But I really don't know how widespread an issue this is. (The length of the D0 thread suggest it's at minimum pissing a lot of FTers off.) Which is why upthread I suggested at least filing a complaint with the U.S. DOT to get the issue on record. If they get a lot of these, then the regulators take notice. It also counts as one strike against the airline in the annual reporting of DOT complaints by airline, something that they probably take semi-seriously, in aggregate.

HkCaGu Apr 1, 19 1:03 pm


Originally Posted by ijgordon (Post 30953423)
I think if you can find actual examples of people that were harmed by AA's policies in this regard, as your friend was, then maybe you (and your friend) try and find a class action lawyer willing to take it to the next level. That would get AA's attention. But I really don't know how widespread an issue this is. (The length of the D0 thread suggest it's at minimum pissing a lot of FTers off.) Which is why upthread I suggested at least filing a complaint with the U.S. DOT to get the issue on record. If they get a lot of these, then the regulators take notice. It also counts as one strike against the airline in the annual reporting of DOT complaints by airline, something that they probably take semi-seriously, in aggregate.

This type of behavior likely wont attract class action, but a lot more likely to attract a huge DOT fine. Therefore its very important for the OPs, poster and passenger, to write to DOT beside perusing EU compensation.

dflanagin Apr 1, 19 1:19 pm


Originally Posted by HkCaGu (Post 30953459)


This type of behavior likely wont attract class action, but a lot more likely to attract a huge DOT fine. Therefore its very important for the OPs, poster and passenger, to write to DOT beside perusing EU compensation.

noted!

ijgordon Apr 1, 19 2:10 pm

It's very easy to do also:
https://www.transportation.gov/airco...umer-complaint

And note this:
How Do Consumer Complaints Help DOT?
Complaints from consumers help DOT spot problem areas and trends in the airline industry. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred. Complaints may also be the basis for rulemaking actions.

dflanagin Apr 2, 19 3:55 am

Just a quick update: the NQ article went viral and has maxed out the server at 500 simultaneous connections, has been impossible to connect to since. Over 75k reads since yesterday!

So, obviously, the NQ immediately got a press response from AA saying we are sorry and we are investigating the situation.

👌

appleguru Apr 2, 19 6:21 am


Originally Posted by dflanagin (Post 30955619)
Just a quick update: the NQ article went viral and has maxed out the server at 500 simultaneous connections, has been impossible to connect to since. Over 75k reads since yesterday!

So, obviously, the NQ immediately got a press response from AA saying we are sorry and we are investigating the situation.

👌

came here via that article from the front page of reddit... so mission accomplished :D

dflanagin Apr 2, 19 6:29 am


Originally Posted by appleguru (Post 30955879)


came here via that article from the front page of reddit... so mission accomplished :D

Im surprised you got though! Im sitting at my school next to the servers and I cant get in 😂

appleguru Apr 2, 19 7:09 am


Originally Posted by dflanagin (Post 30955897)

Im surprised you got though! Im sitting at my school next to the servers and I cant get in 😂

I probably got in an hour ago or so before it really really hit the front page. Spent the rest of the time reading through this thread ;-)


All times are GMT -6. The time now is 5:10 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.