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Six Segment Itinerary operated by British Airways - Missing Miles & EQD's & EQM's

Six Segment Itinerary operated by British Airways - Missing Miles & EQD's & EQM's

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Old Mar 14, 19, 12:34 pm
  #1  
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Angry Six Segment Itinerary operated by British Airways - Missing Miles & EQD's & EQM's

Last month I flew a 6 segment trip with American which was serviced by British Airways. It seems they credited 3 of the legs to my account (miles, EQD's & EQM's). I called into American who said they can't do anything to credit the 3 other segments because the flights were serviced by BA. They sent me an email that asked that I respond with receipt and boarding passes for each segment missing. I responded with the receipt for the flights and screenshots of the booking for each flight from the BA mobile app as that's what I used to board.

I contacted British Airways and they are pointing me back to American, American is pointing me to British, and here I sit still missing my awards for travel I completed on their planes. What to do?
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Old Mar 14, 19, 1:22 pm
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Originally Posted by dremeda View Post
Last month I flew a 6 segment trip with American which was serviced by British Airways. It seems they credited 3 of the legs to my account (miles, EQD's & EQM's). I called into American who said they can't do anything to credit the 3 other segments because the flights were serviced by BA. They sent me an email that asked that I respond with receipt and boarding passes for each segment missing. I responded with the receipt for the flights and screenshots of the booking for each flight from the BA mobile app as that's what I used to board.

I contacted British Airways and they are pointing me back to American, American is pointing me to British, and here I sit still missing my awards for travel I completed on their planes. What to do?
Welcome to FT. First off, if you're trying to credit the miles to AA then you need to be contacting AA, so don't waste any more time contacting BA.

Second, I'm not sure who you contacted at AA (I'm guessing the normal reservations number?), but there is an online form at aa.com at the link below which is always the first place to start for a missing miles request. Typically only after you submit the online request will AA ask for any supporting documentation, and only in the rare events where there is an issue with crediting the flights.

https://www.aa.com/forms/request-flight-miles/#/request
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Old Mar 14, 19, 1:36 pm
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Thank you for the warm welcome!

I did fill out that form and AA responded back with an email asking for the documents I listed above. I then called the AAdvantage support number and spoke with a really nice lady. She said she could see the segments but could not do the award. She re-forwarded me the email and I filled it out again.
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Old Mar 14, 19, 2:43 pm
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dremeda Welcome to FT

What was the routes/flight numbers?
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Old Mar 14, 19, 2:49 pm
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Thank you, @Mwenenzi!

AA 6179 LAX to LHR
BA 1416 LHR to BHD
BA 1421 BHD to LHR
BA 0890 LHR to SOF
AA 6379 SOF to LHR
AA 6186 LHR to LAX

All the flights were serviced by British Airways. The AA flight numbers were already credited to my account, the BA flight numbers have not.
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Old Mar 14, 19, 3:24 pm
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What was the fare booking class? (not the cabin business/economy)

https://www.aa.com/i18n/travel-info/...sh-airways.jsp
https://www.wheretocredit.com/british-airways
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Old Mar 14, 19, 4:29 pm
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The BA flights were booked J and the AA flights D.

AA 6179 LAX to LHR - Business (D)
BA 1416 LHR to BHD - Business (J)
BA 1421 BHD to LHR - Business (J)
BA 0890 LHR to SOF - Business (J)
AA 6379 SOF to LHR - Business (D)
AA 6186 LHR to LAX - Business (D)
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Old Mar 20, 19, 10:18 am
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No update is my update here. Still nothing after submitting my requests to AA/BA on this. Still missing the 3 flights from my account
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Old Mar 20, 19, 10:38 am
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Originally Posted by dremeda View Post
No update is my update here. Still nothing after submitting my requests to AA/BA on this. Still missing the 3 flights from my account
It sometimes takes time for the accruals to post, but persistence will eventually prevail. (It’s particularly galling these were in D and J, not even in I.)

The AA marketed flights, regardless of operating airline, will post in accordance with AA earning rules. https://www.aa.com/i18n/travel-info/...n-airlines.jsp

The BA marketed, BA operated flights will post as per BA earning rules. (The link provided by Mwenenzi will take you to the proper page.)
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Old Mar 20, 19, 12:58 pm
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It may just take time, but last time this happened to me BA had managed to put my BAEC# in the reservation for the BA flights - the credit didn't show up on AA because I had already had the Avios from BA. I had to call BA and ask them to uncredit me those Avios, and once that was done I resubmitted the missing miles info to AA and they credited right away. Could this be happening to you here?
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