Stop the early boarding (D0) stupidity
Apr 30, 2019, 6:41 pm
#196
Join Date: Nov 2018
Location: PBI
Posts: 96
Where else can you find entire threads devoted to just domestic catering?
May 5, 2019, 9:51 pm
#197
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,625
April 30, 2019
Scheduled Time: 04:40 PM
Estimated Time: 05:19 PM
Gate Departure Time: 05:19 PM
Take Off Time: 05:40 PM
Scheduled Time: 04:40 PM
Estimated Time: 05:19 PM
Gate Departure Time: 05:19 PM
Take Off Time: 05:40 PM
May 5, 2019, 10:07 pm
#198
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
May 6, 2019, 8:34 am
#199
Join Date: Jun 2006
Posts: 78
If you look at American's Twitter feed, half the complaints are from passengers who arrived at the gate 16 minutes before departure (they're always a minute ahead of things) but were denied boarding because the flight was closed and the gate agents hurled insults at the passengers' mothers in announcing this news, which is a shameful way to treat passengers who are elite AA flyers on accounts of having the credit card.
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
May 6, 2019, 9:39 am
#200
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
If you look at American's Twitter feed, half the complaints are from passengers who arrived at the gate 16 minutes before departure (they're always a minute ahead of things) but were denied boarding because the flight was closed and the gate agents hurled insults at the passengers' mothers in announcing this news, which is a shameful way to treat passengers who are elite AA flyers on accounts of having the credit card.
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
May 6, 2019, 9:57 am
#201
Join Date: Jan 2008
Posts: 468
If you look at American's Twitter feed, half the complaints are from passengers who arrived at the gate 16 minutes before departure (they're always a minute ahead of things) but were denied boarding because the flight was closed and the gate agents hurled insults at the passengers' mothers in announcing this news, which is a shameful way to treat passengers who are elite AA flyers on accounts of having the credit card.
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
May 6, 2019, 11:08 am
#202
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
If you look at American's Twitter feed, half the complaints are from passengers who arrived at the gate 16 minutes before departure (they're always a minute ahead of things) but were denied boarding because the flight was closed and the gate agents hurled insults at the passengers' mothers in announcing this news, which is a shameful way to treat passengers who are elite AA flyers on accounts of having the credit card.
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
(The other half is people complaining about flight delays that are absolutely NOT weather related, because the tornado passed by the airport 5 minutes ago and it's just drizzling now, come on AA get your act together. The final half is people upset because they were forced to check their carry-ons since according to the gate agents the bins were full but when they got on the plane all the bins were completely empty, and in fact the crew, instead of serving PDBs, had crafted additional bins in the galleys from unused credit card applications, and there's also the half complaining that their seat assignments were changed from Flagstaff First to one of the empty overhead bins - this for some reason usually happens to vibranium-level elite flyers, which is especially insulting.)
May 6, 2019, 11:18 am
#203
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
But on the original post, well summarized!
Jun 12, 2019, 9:29 am
#204
Join Date: Jan 2008
Posts: 468
https://www.usatoday.com/story/trave...ts/1417270001/
Here is this story where United has added some smarts to make better decisions on whether to hold a flight for connecting passengers based on a variety of factors. Its nice for somebody to start backing away from the ruthless pursuit of D0. This has been around since Feb at a couple of airports, though are expanding the service now.
Here is this story where United has added some smarts to make better decisions on whether to hold a flight for connecting passengers based on a variety of factors. Its nice for somebody to start backing away from the ruthless pursuit of D0. This has been around since Feb at a couple of airports, though are expanding the service now.
If you have a tight connection while flying United Airlines, you might benefit from the airline's new ConnectionSaver tool that identifies departing flights that can be held for connecting customers.
In February, United launched the ConnectionSaver tool at Denver International Airport and then expanded to Chicago O'Hare International Airport – two of the airline's busiest hubs. United announced Monday it plans to expand the ConnectionSaver technology to other airports that United services in the future.
Connecting customers receive personalized text messages from ConnectionSaver with directions to the gate for their connecting flight; information about expected travel time between the two gates; and nearby amenities.
.
.
.
"ConnectionSaver only works if it allows us to care for as many customers as possible – without inconveniencing others – and that's exactly what this technology has shown it can do. We're determined to capitalize on as many opportunities as possible to better serve and care for our customers and that's part of what sets United apart from our competitors," United's Chief Customer Officer Toby Enqvist stated in a press release.
In February, United launched the ConnectionSaver tool at Denver International Airport and then expanded to Chicago O'Hare International Airport – two of the airline's busiest hubs. United announced Monday it plans to expand the ConnectionSaver technology to other airports that United services in the future.
Connecting customers receive personalized text messages from ConnectionSaver with directions to the gate for their connecting flight; information about expected travel time between the two gates; and nearby amenities.
.
.
.
"ConnectionSaver only works if it allows us to care for as many customers as possible – without inconveniencing others – and that's exactly what this technology has shown it can do. We're determined to capitalize on as many opportunities as possible to better serve and care for our customers and that's part of what sets United apart from our competitors," United's Chief Customer Officer Toby Enqvist stated in a press release.
Dec 9, 2019, 2:09 pm
#205
Join Date: Jun 2018
Posts: 170
Just got D0-ed. Arrived at my gate 8 minutes prior to departure after sprinting across Sky Harbor due to a late arriving connection (weather). I could see out the window that they were still loading bags, but not only was the door closed but the jetway was pulled. It's certainly not my expectation that AA delay the departure of an aircraft and put two hundred other connections at risk, but in situations where they can prevent missed connections and still keep on schedule I just don't understand the rigid adherence to closing the door.
Dec 9, 2019, 2:16 pm
#206
Join Date: Jan 2019
Location: GCM, formerly DFW
Programs: AA Exp
Posts: 271
Just got D0-ed. Arrived at my gate 8 minutes prior to departure after sprinting across Sky Harbor due to a late arriving connection (weather). I could see out the window that they were still loading bags, but not only was the door closed but the jetway was pulled. It's certainly not my expectation that AA delay the departure of an aircraft and put two hundred other connections at risk, but in situations where they can prevent missed connections and still keep on schedule I just don't understand the rigid adherence to closing the door.
Dec 9, 2019, 2:56 pm
#207
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
This same exact situation happened to me last year in MIA, after getting held up in DFW (weather-related) for an hour and a half causing me to miss my connection to GCM and had to overnight in MIA. Got there before departure but after D10, but it didn't matter anyway because they had closed the jet bridge at D12, leaving me and what I remember being about 8-10 other people very much not happy with the gate agents.
Unfortunately, due to the oligopoly nature of this business, it really doesn't matter all that much at the end of the day to AA to have low customer satisfaction.
Dec 9, 2019, 4:19 pm
#208
Join Date: Nov 2014
Location: SoCal,
Programs: BAEC Gold, AA PPro
Posts: 771
I may be one of the few EP’s that still enjoys flying AA. I’ve had amazing service on the flights. And, hand to god truth, I’ve been re routed just once this year and they gave me $200 bucks for the inconvenience. The on-time metric works for me and has increased my satisfaction. I appreciate the effort to be punctual. Now that being said, I book an average 2 1/2 hour connection when going through one of their hubs. So my experience is a tad skewed I’ll admit. But the industry in general has fallen so far that I push my expectations below airline service levels. I control what I can with longer connecting times and squeeze every perk possible out of being EP and OW Emerald. @&$! I just realized I’m probably doing exactly what DP envisioned with ideas like OASIS! Any way, it works for me.
Dec 9, 2019, 4:26 pm
#209
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Departing MIA last night in F. Boarding time was listed as 9:32 for a 10:07 departure. I arrived at the gate at 9:34 and zone 5 was being called. This was a 737.
Dec 9, 2019, 5:00 pm
#210
Join Date: Jul 2011
Posts: 2,313
jk of course.
i care more about on time arrival than on time departure. they have some squishiness in their schedule they should be able to hold a min or two for late connections, but I guess they have to draw the line somewhere, and they've drawn it at D-0