will AA refund ticket for aircraft swap?

Old Feb 25, 19, 3:23 pm
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will AA refund ticket for aircraft swap?

part of my itin. has been changed from a 737 to an express jet,,, from ord to ewr.

Will AA refund the ticket as a schedule change? I know that United will do a refund for an aircraft swap.

Thanks in advance.
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Old Feb 25, 19, 3:26 pm
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If there's a change of operating carrier, including from mainline to some affiliated RJ carrier such as Eagle or SkyWest, USA DOT rules mandate that a refund must be granted (to the original form of payment) upon request.
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Old Feb 25, 19, 3:26 pm
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Originally Posted by sweetsue View Post
part of my itin. has been changed from a 737 to an express jet,,, from ord to ewr.

Will AA refund the ticket as a schedule change? I know that United will do a refund for an aircraft swap.

Thanks in advance.
I believe you have grounds for refund since the operating carrier changed, not because the operating equipment changed.
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Old Feb 25, 19, 5:01 pm
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OP - Your original e-ticket receipt will show a note "operated by XXXX" if that is not AA. You can look at the flight now and it will show up with that notation if it is not AA. If there is been a change, DOT rules require AA to offer a refund. Otherwise not.
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Old Feb 25, 19, 6:41 pm
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Ord-ewr is like an hour and a half. Why does a 737 vs an RJ matter?
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Old Feb 25, 19, 7:39 pm
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Originally Posted by Antarius View Post
Ord-ewr is like an hour and a half. Why does a 737 vs an RJ matter?
Perhaps OP doesn't want to fly that day and hopes to get a full refund.
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Old Feb 25, 19, 7:53 pm
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AA offers refunds in case of equipment change in its terms. I have had to do this a few times and each time had to point it out to the reps and they had to verify with supervisors.
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Old Feb 26, 19, 10:01 am
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Originally Posted by sweetsue View Post
part of my itin. has been changed from a 737 to an express jet,,, from ord to ewr.

Will AA refund the ticket as a schedule change? I know that United will do a refund for an aircraft swap.

Thanks in advance.
If it went from a 737 MAX to an E175, I would consider that an upgrade...
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Old Feb 26, 19, 10:03 am
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Some people don't feel comfortable on small planes.
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Old Mar 3, 19, 7:05 am
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Originally Posted by MSPeconomist View Post
If there's a change of operating carrier, including from mainline to some affiliated RJ carrier such as Eagle or SkyWest, USA DOT rules mandate that a refund must be granted (to the original form of payment) upon request.
thanks so much.. is there a specific rule number I can quote to the agent if they give me a hard time?

I am actually looking for a way to get the refund as I am not planning on taking the trip.
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Old Mar 3, 19, 1:07 pm
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Originally Posted by sweetsue View Post
thanks so much.. is there a specific rule number I can quote to the agent if they give me a hard time?

I am actually looking for a way to get the refund as I am not planning on taking the trip.

I wouldn't bother with quoting a rule number to an agent. Escalate or HUACA if you run into trouble.
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Old Mar 3, 19, 2:28 pm
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Originally Posted by olouie View Post
AA offers refunds in case of equipment change in its terms. I have had to do this a few times and each time had to point it out to the reps and they had to verify with supervisors.
Only in its terms for international bookings does it have that condition
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Old Mar 3, 19, 2:45 pm
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Originally Posted by sweetsue View Post
part of my itin. has been changed from a 737 to an express jet,,, from ord to ewr.

Will AA refund the ticket as a schedule change? I know that United will do a refund for an aircraft swap.

Thanks in advance.
part of you itenary? Almost sounds hidden city ticketing.
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Old Mar 3, 19, 3:26 pm
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Originally Posted by dallaspopo View Post
part of you itenary? Almost sounds hidden city ticketing.

How so?
A typical domestic itinerary has between 1 and 4 segments. If any one of the segments changed equipment and operating carrier, itís eligible for a refund. Period.
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Old Mar 3, 19, 4:27 pm
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Now if you can get a refund for any segment that becomes Oasis that would be a FT thread starter.
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