AA called me because they were holding my flight..anyone else?
Feb 22, 2019, 7:55 pm
#17
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
It happened to me 3 times (all checking if I am still taking the flight)
LAX-SFO-JFK, separate ticket, both on AA. LAX-SFO was delayed and SFO GA called me as I was puling into SFO's gate
LAX-LHR - received a call about 30 minutes before departure on a lightly loaded flight
HKG-LAX - received a call about 30 minutes before flight
LAX-SFO-JFK, separate ticket, both on AA. LAX-SFO was delayed and SFO GA called me as I was puling into SFO's gate
LAX-LHR - received a call about 30 minutes before departure on a lightly loaded flight
HKG-LAX - received a call about 30 minutes before flight
Feb 22, 2019, 8:37 pm
#18
Original Poster
Join Date: May 2000
Location: Wisconsin
Posts: 371
So go figure.
Feb 23, 2019, 3:57 am
#19
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,307
Yes ... once, at least that’s what the nice gate mgr told me and shown me on his phone he tried to reach me on my mobile phone and home phone etc ... couldn’t reach me (that’s because those numbers are non US ... anyway strange) ... once I got to the airport, I heard they were paging me to board. They were super nice once I was at the gate, escorted me to my seat, told me glad that I made it and wished me a pleasant flight and door closed right after. I was taking my time since I got aa email informing the flight was delayed for over an hour but apparently they decided to leave earlier. It was a transatlantic flight to ZRH No, I’m not CK, just EP.
Feb 23, 2019, 7:23 am
#20
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
This has happened to me once. Gate agent at LHR called to see if I was going to make it onto the RDU flight. Unfortunately I was already home so the call woke me up early in the morning (long IRROPS with multiple rebookings and ended up taking another airline).
Edited to add: this was a number of years ago, but I still remember being impressed that they would make an international phone call to check if I was going to make it.
Edited to add: this was a number of years ago, but I still remember being impressed that they would make an international phone call to check if I was going to make it.
Feb 23, 2019, 8:23 am
#21
Join Date: Jan 2017
Programs: AAdvantage
Posts: 46
They called me once regarding a segment I had completely forgotten about (long story, only needed one segment due to a change in plans caused by a funeral, return was booked so far in advance it slipped my mind). I didn’t recognize the number so I ignored it. They left a very nice voicemail and I remember thinking that was some pretty good customer service, especially for a lowly Plat (although it was a J booking so that likely explains it).
Feb 23, 2019, 8:30 am
#22
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,511
Feb 25, 2019, 2:10 pm
#23
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,036
In over 600 AA segments, this has happened to me exactly one time, at CLE of all places.
I usually board last when I don't care about overhead bin space. I was in the PP lounge at CLE enjoying a beer and walked over to the gate about 20 minutes before departure. As I was walking, the GA called me to ask if I was going to make the flight. I said I was two gates away, and then they closed the doors behind me as I boarded - turns out they were trying to close the flight early as it was a light load. ^
I wish this were the rule, rather than the exception
I usually board last when I don't care about overhead bin space. I was in the PP lounge at CLE enjoying a beer and walked over to the gate about 20 minutes before departure. As I was walking, the GA called me to ask if I was going to make the flight. I said I was two gates away, and then they closed the doors behind me as I boarded - turns out they were trying to close the flight early as it was a light load. ^
I wish this were the rule, rather than the exception
Feb 25, 2019, 2:31 pm
#24
Join Date: Dec 2016
Programs: AA EXP
Posts: 214
Not exactly, but once I left my very first iPad in the seat pocket when arriving in New Orleans (in F). I was outside waiting for my ride when I got the call: “Mr. xxx, you left your iPad on the plane, would you like to meet us at security to hand it back to you?”
I haven’t had a true complaint about AA customer service since.
(Side note, I also live in SE WI and use ORD as my primary departure.)
I haven’t had a true complaint about AA customer service since.
(Side note, I also live in SE WI and use ORD as my primary departure.)