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Paid I downgraded before R!?
I bought 3 tickets YVR -> ORD -> LGA. I put in for stickers for 1 companion. Both I and my first companion cleared into R at T-100. When we cleared into R, I upfared my 3rd pax to I to sit with us. After boarding the YVR to ORD, he was downgraded to Y to sit in a non reclining exit row and given a $500 voucher. Isn’t it strange that they didn’t downgrade R pax first? Im planning to request a refund for his upfare, but isn’t this odd? |
Why was he downgraded? Was it an inop seat or potential FAM?
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Originally Posted by Antarius
(Post 30789913)
Why was he downgraded? Was it an inop seat or potential FAM?
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Originally Posted by donotblink
(Post 30789922)
To accommodate another PAX, not a FAM seat was 4A. Reason wasn’t specified. |
His original ticket was $229.80, then I paid an additional $333.78 for the upfare (for both segments) would you all go to prefunds.aa.com or write into customer relations for the refund? I seem to recall that usually refunds only gives the difference between discount I and the full Y fares (which I think is actually a negative value). |
You said that a $500 voucher was given as part of downgrade, seems to me that no compensation is needed. However, it seems to me that you paid for 3rd person ticket, and they stayed with the voucher.
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I don’t think $166.22 is fair competition for a downgrade, especially considering it’s not cash but a voucher. This wasn’t an offer of a $500 voucher for a downgrade it was a crew member instruction! |
Originally Posted by donotblink
(Post 30789970)
His original ticket was $229.80, then I paid an additional $333.78 for the upfare (for both segments) would you all go to prefunds.aa.com or write into customer relations for the refund? I seem to recall that usually refunds only gives the difference between discount I and the full Y fares (which I think is actually a negative value). Use prefunds.aa first and then escalate if you don't get a favorable response. |
The voucher is for the inconvenience. You should still be due a refund for the fare difference paid.
Doesn't answer why the paid F ticket got bumped though. It was probably based purely on status. |
Originally Posted by donotblink
(Post 30789922)
To accommodate another PAX, not a FAM seat was 4A. Reason wasn’t specified. A refund of the upfare plus the $500 voucher sound like a great deal for a relatively short flight. |
Were you and your companion on the same PNR? If that was the case, and they only needed to downgrade one person then I'm not surprised they chose not to split up a pair traveling on one reservation.
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Sounds like they downgraded the last person booked into first class. |
I agree, it seems like the decision was made based on last person booked into F. Also I'm sure elite status was taken into consideration as well, not sure exactly in which order though.
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Originally Posted by coolcoil
(Post 30792863)
Were you and your companion on the same PNR? If that was the case, and they only needed to downgrade one person then I'm not surprised they chose not to split up a pair traveling on one reservation.
It’s worth noting that the seat map at the time I upfared my third friend, showed 5 other empty seats in J (earlier last week). |
Just occurred to me that I need to do ORC to get double eqm. Should this be completed before the refund? Would it impact the refund? |
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