AA cancelled my non-stop, put me on 1-stop. What can I do?
Feb 12, 2019, 7:32 pm
#1
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AA cancelled my non-stop, put me on 1-stop. What can I do?
I was booked on JFK-CUN in Sept., I guess that flight is going away as there are no more nonstops from NYC to CUN showing up on that date. They rerouted me through MIA. That's fine, if the nonstop is gone, but the flights they put me on get me in 4 hours later than my original flight. There are other NYC-MIA-CUN flights that put me in within 30 minutes of my intended time of arrival. Am I entitled to demand that I be rebooked on those flights instead of the ones AA assigned to me? EXP if it matters. Thanks.
Feb 12, 2019, 7:47 pm
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Feb 12, 2019, 7:56 pm
#5
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I have not. Wanted to consult FTalk and be sure of what I can ask for before calling in. Literally JUST saw that this happened after reading a thread about Project Oasis and checking if any of my upcoming flights were on the high density 738s. AA never bothered to send me an email notifying me of the change.
Feb 12, 2019, 7:57 pm
#6
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Just curious - as an EXP, have you had the good fortune of never having a material schedule change requiring a call? And if you have had to call, has the EXP desk been accommodating under similar circumstances?
Feb 12, 2019, 8:00 pm
#7
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Cannot think of ever having a material scheduling change requiring a call to AA, no. Always something like the schedule being adjusted by 10 minutes.
Feb 12, 2019, 8:12 pm
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Feb 12, 2019, 8:21 pm
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Feb 12, 2019, 8:27 pm
#11
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I don't want to cancel and book a new flight. AA already rebooked me NYC-MIA-CUN, I just want them to put me on earlier flights, same routing. Seems reasonable that I want to be put on the 1-stop flight that comes closest to my original departure and arrival times.
Feb 12, 2019, 8:33 pm
#12
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It sounds reasonable to me too, especially for an EXP and using their phone line. However, before calling, it would be good to do some "research" (for example on EF) to check fare class availability on the new flights AA picked for you versus the ones you want. It could help to know in advance whether it should make any difference to AA.
Feb 12, 2019, 8:38 pm
#13
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Called in. AAgent checked, verified the JFK-CUN nonstop is only operating on Saturday's in Sept. I told her I was fine with the new routing, but preferred flights that got me in closer to my original arrival time. Fed her the flight #s and she made the changes no problem. Selected exit row seats, and the locator on my AA profile shows the comp upgrades requested. So looks like it all worked out. Glad FT inspired me to check my reservations.
Feb 12, 2019, 8:45 pm
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I was booked on JFK-CUN in Sept., I guess that flight is going away as there are no more nonstops from NYC to CUN showing up on that date. They rerouted me through MIA. That's fine, if the nonstop is gone, but the flights they put me on get me in 4 hours later than my original flight. There are other NYC-MIA-CUN flights that put me in within 30 minutes of my intended time of arrival. Am I entitled to demand that I be rebooked on those flights instead of the ones AA assigned to me? EXP if it matters. Thanks.
AA has a 50/50 chance of being right if they pick times that depart around your original departure time. They also have a 50/50 chance of being right if they pick flights that arrive around your original arrival time. Sounds like they just happened to pick the wrong one for you but as you found out, all you have to do is call and ask for something very reasonable and you'll normally get it. No demanding necessary.
Feb 12, 2019, 9:34 pm
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Why? Would you not ask if people said here that you won't get it? What do you have to lose by asking? You have much to lose by waiting for relevant responses here compared to calling as soon as you possibly can.