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FA of the Decade - very poor experience, threats to disembark

FA of the Decade - very poor experience, threats to disembark

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Old Feb 7, 19, 5:52 am
  #106  
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Originally Posted by Kevin AA View Post
There are plenty of stories of people who tried to speak up for themselves and ended up getting screwed.

If you have to deal with crazy people, the best thing to do is to say as little as possible, even if you would like to stab the person in the neck.
A few years back I was flying DFW/MIA. I remember the flight because I received a $500 voucher for downgrading from F to Y. I'm in like row 13 and there's a woman seated in a bulkhead. I got the story later from people sitting in that row as we were both waiting for an Uber outside. Apparently the women in the bulkhead had her purse at her foot and the FA came by and yelled at her to put her purse up into the overhead. The woman then told the FA should would comply if asked in a more congenial way. At that point the FA yelled your off my flight. The woman refused to budge. The GA was summoned and told the woman she had to go. She refused. Interestingly the Captain never came back. Ultimately the airport police came onboard and told the woman she either leaves voluntarily or she will be forcibly taken off the a/c and arrested. She then relented and was offload. The entire ordeal took a good 30 minutes.
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Old Feb 7, 19, 7:03 am
  #107  
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Originally Posted by thelark View Post
Looks like this one has some legs - saw it on my Google News page this morning:

A Passenger on an American Airlines Flight Asked For an Irish Coffee. Then, a Horrific Escalation
It's interesting that AA commented this, according to the article.
We are aware of the post, and are in the process of proactively reaching out to the passengers. We have also reached out to Mesa as well.
Good on AA, I'm sure they want to get the story straight and do what's needed to the FA.
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Old Feb 7, 19, 8:04 am
  #108  
 
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Originally Posted by newyorkgeorge View Post
Ultimately the airport police came onboard and told the woman she either leaves voluntarily or she will be forcibly taken off the a/c and arrested.
Ha, this isn’t happening anymore, thank you Dr. Dao.

People as awful as that FA/GA/airport police should be forcibly taken off this planet.
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Old Feb 7, 19, 10:23 am
  #109  
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Originally Posted by FlyerWx View Post
It's interesting that AA commented this, according to the article.


Good on AA, I'm sure they want to get the story straight and do what's needed to the FA.
Making them aware of it (which happened when AA saw it on my Twitter on Monday,) was the easy part.

The rest, "do what's needed to the FA" -- I think that very much remains to be seen.
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Old Feb 7, 19, 10:38 am
  #110  
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Originally Posted by JonNYC View Post
Making them aware of it (which happened when AA saw it on my Twitter on Monday,) was the easy part.

The rest, "do what's needed to the FA" -- I think that very much remains to be seen.
The issue is that it can turn into a he said/she said. The FA if questioned could say the passenger became hostile (asking why). While the Captain took the pax's side he specifically did not witness the exchange. The article/story doesn't say where the other FA was stationed at the time (what did he witness?). I'm not a lawyer but how much wiggle room can Mesa have other than a warning and note in the employee file. Assuming nothing else has surfaced previously for this FA.
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Old Feb 7, 19, 10:46 am
  #111  
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Originally Posted by VegasGambler View Post
Good god, this is what is wrong with society. Too many people just willing to "take it". Scared because it won't end well for you? Come on, grow up, be a man for crying out loud. I will not cower in fear of someone just because they are wearing a little name tag with wings on it.

By the way, an FA absolutely cannot kick you off a flight. You don't even know what you are scared of here. The captain was brought into this and the FA clearly lost, and ended up having to sit in the galley for the whole flight while someone else did her job. Undoubtedly the captain ended up filing an incident report over this. If this ended poorly for someone, it was the FA.

As for the GA situation... no, they cannot cancel your ticket and tell you to contact AA for a refund. Again, you don't even know what you are scared of here.
That is all well and good, but sometimes you need to get where you're going. "Sorry, boss, I just cost the company a cool $M because I asked for a PDB and the FA gave me an attitude and had the captain toss me off the flight." You just never know where things are going to go. You never know if the FA and Captain shtooped during their (no pun intended) layover before your flight. You never know if the Captain hates men wearing way-too-long red ties, and you happen to be wearing one. You don't expect that when you hand an FA your used newspapers and ask if she could please take them away (another airline, on a long haul flight) that the FA will take them and slam them back down on your footrest and walk away. Most often, in the current state of affairs, it is best to just write it up after the flight. Even (and especially) with made up rules du jour, once they're made up, and you don't follow them, you're interfering with a crewmember instruction.
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Old Feb 7, 19, 12:17 pm
  #112  
 
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Originally Posted by Eastbay1K View Post
Most often, in the current state of affairs, it is best to just write it up after the flight.
What about the safety issue created by an attitudinal FA in flight?

Remember that "safety" isn't just about yelling at pax not to grab overhead bags in an emergency landing. That I'm sure even the most enraged FA could still do, because it involves yelling.

Safety's also about watching for signs of child trafficking and all sorts of other things that FAs are trained and expected to be aware of. OP's FA's attitude would have clouded judgment and reduced her awareness of this sort of safety issue.
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Old Feb 7, 19, 3:32 pm
  #113  
 
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Originally Posted by Eastbay1K View Post
That is all well and good, but sometimes you need to get where you're going. "Sorry, boss, I just cost the company a cool $M because I asked for a PDB and the FA gave me an attitude and had the captain toss me off the flight." You just never know where things are going to go. You never know if the FA and Captain shtooped during their (no pun intended) layover before your flight. You never know if the Captain hates men wearing way-too-long red ties, and you happen to be wearing one. You don't expect that when you hand an FA your used newspapers and ask if she could please take them away (another airline, on a long haul flight) that the FA will take them and slam them back down on your footrest and walk away. Most often, in the current state of affairs, it is best to just write it up after the flight. Even (and especially) with made up rules du jour, once they're made up, and you don't follow them, you're interfering with a crewmember instruction.
1. If your flight not getting there will cost $1M... you should really be on an earlier flight. Flights get canceled all the time.

2. I'm not important enough to cost anyone $1M if I'm not somewhere.

Out of principle, I simply will not let someone treat me that way, particularly an employee of a company that I'm paying for a service. I can assure you that I've never been arrested, despite refusing to let people treat me like dirt. There is no law (not even in airports) that says that you have to let people treat you this way. Standing up for yourself is not a crime, and you will not be arrested. Claims to the contrary are FUD.
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Old Feb 7, 19, 4:05 pm
  #114  
 
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Originally Posted by JonNYC View Post
Making them aware of it (which happened when AA saw it on my Twitter on Monday,) was the easy part.

The rest, "do what's needed to the FA" -- I think that very much remains to be seen.
It will be some sort of internal discipline and no one will be fired. I had a (gay male) FA find me (a gay male) on Facebook and sexually harass me on messenger during a flight - all I got was an apology call from someone two weeks later after I complained on Twitter even though I spoke with the station manager of the hub I arrived in immediately after the flight.

The offender still works for AA and is also an elected official in MA. I'm not an easily scared person or against being hit on, but violating my privacy in a situation where I can't leave is unsettling - if I ever see this FA again on one of my flights I will refuse to board until he's removed or they rebook me and pay for any associated costs.
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Old Feb 7, 19, 4:05 pm
  #115  
 
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Originally Posted by VegasGambler View Post
Out of principle, I simply will not let someone treat me that way, particularly an employee of a company that I'm paying for a service.
This is a good principle, but personality can't be helped. Some (a lot) of people simply don't have it in them to stand up to others the way you do.

For those people, faking or forcing the behaviors you espouse may get them into hot water (even if it wouldn't get you in hot water).

I "let" people treat me however they wish; I've never "let" people get away with treating me poorly. That could take the form of giving a low rating, submitting a dispassionate and factual complaint to the employer, or improving my educational credentials and professional skills to attain a higher income so my own sense of worth increases and thus I give less of a damn about how the dimwitted lower class schmucks treat me.
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Old Feb 7, 19, 5:05 pm
  #116  
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About 5 years I had a very bad private screening backroom experience with the TSA. It still haunts me every time I fly. I made inquiries into the legality of what happened. What I was told is that in a post 9-11 world you give up all normal rights once you step into an airport. If the FA says you were speaking in a threatening manner you may very might find yourself in the company of airport police. Ultimately they’d probably let you go but not after an ordeal.

You have no “rights” when flying.

In this case I would have just said ok when the FA said no coffee.
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Old Feb 7, 19, 5:31 pm
  #117  
 
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Originally Posted by newyorkgeorge View Post
About 5 years I had a very bad private screening backroom experience with the TSA. It still haunts me every time I fly. I made inquiries into the legality of what happened. What I was told is that in a post 9-11 world you give up all normal rights once you step into an airport. If the FA says you were speaking in a threatening manner you may very might find yourself in the company of airport police. Ultimately they’d probably let you go but not after an ordeal.

You have no “rights” when flying.

In this case I would have just said ok when the FA said no coffee.
Ok, just keep taking it i guess!

If you are equating a branch of the federal government with a private company you are very, very confused.
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Old Feb 7, 19, 7:56 pm
  #118  
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As I have written on FT before, covering up a name tag should be an automatic firing offense. I don't need to know the rest of this story. No one covers up their name tag because they are doing the right thing. When she covered up her name tag, we know she knew what she was doing and she should be fired. Any airline that will not do that is simply not taking employee abuse seriously.
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Old Feb 7, 19, 8:48 pm
  #119  
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Checking back in - has the OP filed the reports with the ASR/NASA service and the DOT? Don't wait for AA to "proactively" handle this their own way.
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Old Feb 7, 19, 8:58 pm
  #120  
 
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Originally Posted by bocastephen View Post
Checking back in - has the OP filed the reports with the ASR/NASA service and the DOT? Don't wait for AA to "proactively" handle this their own way.
I don't think NASA cares.
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