Feb 3, 2019, 4:03 pm
Last edit by: JDiver
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Sep 14, 2018, 1:11 pm
#61
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Sep 14, 2018, 1:49 pm
#62
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Sep 15, 2018, 12:29 am
#63
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Sep 22, 2018, 11:02 pm
#64
Join Date: Dec 2016
Location: CA
Posts: 304
https://www.reddit.com/r/MaliciousCo...ican_airlines/
First of all, hope everyone in the path of Florence is safe!
That said, I had a meeting scheduled in Charleston on Wednesday (today) but it was canceled when the governor declared a mandatory evacuation starting noon Tuesday (yesterday). Originally, flight was scheduled to land Tuesday night and I was scheduled to leave Charleston Wednesday night. No rain is falling yet, from what I'm told, so American Airlines was unwilling to refund my flight despite the mandatory evacuation. They were, however, willing to let me change my flights to a different time in the next 7 days without charge. This isn't helpful as the meeting hasn't been rescheduled and certainly won't take place in the next week. I was told the only way to get a refund is if the flight is cancelled which mine certainly wouldn't be. So I asked to change my flight.. I told the agent I wanted to land in Charleston at 0700 on Friday and depart Charleston that same morning at 0830 - during the predicted height of the hurricane. The agent was confused why I wanted to only be in charleston for an hour and a half but no flights had been canceled so she agreed to switch my flights, no charge. All of this happened last night.
This morning, I got multiple emails telling me Charleston Airport has been shut down all day Friday and they would like to offer me refunds on my flights or help me reschedule. I know for a fact my original flight last night left on time and my original departure for tonight is still on time.
Thanks for the refund American! They weren't particularly pleasant to deal with so I'll fly back on a different airline.
That said, I had a meeting scheduled in Charleston on Wednesday (today) but it was canceled when the governor declared a mandatory evacuation starting noon Tuesday (yesterday). Originally, flight was scheduled to land Tuesday night and I was scheduled to leave Charleston Wednesday night. No rain is falling yet, from what I'm told, so American Airlines was unwilling to refund my flight despite the mandatory evacuation. They were, however, willing to let me change my flights to a different time in the next 7 days without charge. This isn't helpful as the meeting hasn't been rescheduled and certainly won't take place in the next week. I was told the only way to get a refund is if the flight is cancelled which mine certainly wouldn't be. So I asked to change my flight.. I told the agent I wanted to land in Charleston at 0700 on Friday and depart Charleston that same morning at 0830 - during the predicted height of the hurricane. The agent was confused why I wanted to only be in charleston for an hour and a half but no flights had been canceled so she agreed to switch my flights, no charge. All of this happened last night.
This morning, I got multiple emails telling me Charleston Airport has been shut down all day Friday and they would like to offer me refunds on my flights or help me reschedule. I know for a fact my original flight last night left on time and my original departure for tonight is still on time.
Thanks for the refund American! They weren't particularly pleasant to deal with so I'll fly back on a different airline.
Sep 27, 2018, 6:42 pm
#65
Join Date: Sep 2018
Posts: 2
Are Mechanical Problems and Passenger Load related?
Good Evening:
I was supposed to fly home from SCL to DFW today and noticed when looking for seat assignments that the flight was less than half full. I received an email later in the day that the flight was cancelled. I am assuming that they will claim it is due to mechanical problems although when I went to the American Airlines Office in Santiago they said the computer just shows the flight as cancelled but no reason is listed.
Is the light passenger load likely responsible for the cancellation? Also, it sounds like they have no responsibility to the passengers other than eventually getting them to their ultimate destination. Is this correct? Fortunately, my hotel room was still available for me even though I had checked out.
Thanks in advance for your input.
Al
I was supposed to fly home from SCL to DFW today and noticed when looking for seat assignments that the flight was less than half full. I received an email later in the day that the flight was cancelled. I am assuming that they will claim it is due to mechanical problems although when I went to the American Airlines Office in Santiago they said the computer just shows the flight as cancelled but no reason is listed.
Is the light passenger load likely responsible for the cancellation? Also, it sounds like they have no responsibility to the passengers other than eventually getting them to their ultimate destination. Is this correct? Fortunately, my hotel room was still available for me even though I had checked out.
Thanks in advance for your input.
Al
Sep 29, 2018, 8:44 am
#66
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
As for your other questions, it depends on the reason for the cancellation as to what AA would do (along with your status if you have any).
Sep 29, 2018, 11:03 pm
#67
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
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It is EXTREMELY unlikely for an airline to cancel a flight because of a light load. Remember, if they cancel that flight, it has a downstream effect on other flights that the airplane is supposed to then fly, along with the crew. Airlines don't just cancel flights because they are only half full.
As for your other questions, it depends on the reason for the cancellation as to what AA would do (along with your status if you have any).
As for your other questions, it depends on the reason for the cancellation as to what AA would do (along with your status if you have any).
Sep 29, 2018, 11:05 pm
#68
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Especially if the flight is scheduled to go to the destination and return to the origin.
Sep 30, 2018, 8:45 am
#69
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Wait, wut?
https://twitter.com/xJonNYC
Wow.
PS: Dear FlyerTalk, your parsing of links is so horrible. No love, ever, sincerely, me.
https://twitter.com/xJonNYC
New: AA in the case of irregular operations/schedule irregularity now makes a distinction in how/if/when to accommodate pax on other flights/JV Carriers/OA by elite status CK/EP/PP (and flagship first) in a higher tier of priority/options.
PS: Dear FlyerTalk, your parsing of links is so horrible. No love, ever, sincerely, me.
Last edited by eponymous_coward; Sep 30, 2018 at 8:51 am
Oct 7, 2018, 8:53 pm
#70
Join Date: Mar 2010
Programs: UA Silver
Posts: 70
Anticipating Tuesday (10/9) DFW IROPS
Significant storm expected to hit DFW on Tuesday. I’m originating there for the quick hop back to SAT in the evening and I expect that this route will be ripe for delay if not cancellation. Other than rebooking through usual means, looking for thoughts on best ways to wait it out at DFW, whatever that ends up meaning. I have no AA status. Per AA website, day passes for Admirals Club at DFW currently unavailable. Read terrible things about The Club. Minutes Suites? Somewhere else? Thanks.
Oct 8, 2018, 7:50 am
#71
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Significant storm expected to hit DFW on Tuesday. I’m originating there for the quick hop back to SAT in the evening and I expect that this route will be ripe for delay if not cancellation. Other than rebooking through usual means, looking for thoughts on best ways to wait it out at DFW, whatever that ends up meaning. I have no AA status. Per AA website, day passes for Admirals Club at DFW currently unavailable. Read terrible things about The Club. Minutes Suites? Somewhere else? Thanks.
Oct 8, 2018, 2:02 pm
#72
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759
AA 150/151 ord-cdg-ord cancelled 10/8 , 10/9
i was booked ok cdg -ord on 10/9, had seats 6a and 7a. Rebooked ok crap British airways. I’m beyond upset about this. Now I can’t get any work done on BA .... planes. Anyone know what I need to do to get the EU compensation?
i was booked ok cdg -ord on 10/9, had seats 6a and 7a. Rebooked ok crap British airways. I’m beyond upset about this. Now I can’t get any work done on BA .... planes. Anyone know what I need to do to get the EU compensation?
Oct 8, 2018, 2:34 pm
#73
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
DL has issued an advisory for Hurricane Michael.
Has AA issued one yet? I'm new to AA and can't find anything on the website.
Has AA issued one yet? I'm new to AA and can't find anything on the website.
Oct 8, 2018, 6:36 pm
#74
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Waiver posted for:
- Destin / Fort Walton Beach, Florida (VPS)
- Mobile, Alabama (MOB)
- Panama City, Florida (ECP)
- Pensacola, Florida (PNS)
- Tallahassee, Florida (TLH)
Oct 10, 2018, 12:44 am
#75
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
AA 150/151 ord-cdg-ord cancelled 10/8 , 10/9
i was booked ok cdg -ord on 10/9, had seats 6a and 7a. Rebooked ok crap British airways. I’m beyond upset about this. Now I can’t get any work done on BA .... planes. Anyone know what I need to do to get the EU compensation?
i was booked ok cdg -ord on 10/9, had seats 6a and 7a. Rebooked ok crap British airways. I’m beyond upset about this. Now I can’t get any work done on BA .... planes. Anyone know what I need to do to get the EU compensation?
2. EU rules do not work here as the flight leaves the US
3. if you don't want to take BA, tell AA pretty simple.
4. Don't take it personal. I doubt AA wants to leave a planeload of people stranded, but at times, .... happen.