Feb 3, 2019, 4:03 pm
Last edit by: JDiver
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Sep 9, 2018, 3:48 pm
#46
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Have an existing award reservation to fly MIA to SKB on Wednesday, September 12, and then a separate award reservation to go home SKB to ORD on Sunday, September 16. They're currently forecasting tropical storm Isaac to turn into a hurricane and St. Kitt's is forecasted to get hit on Thursday. I was able to cancel my reservation at the Park Hyatt this afternoon and Hyatt waived the cancellation charge, but until an AA waiver is issued I'd end up paying two separate $200 redeposit fees (outbound $175 + $25 for second ticket, then same for return). Does anyone know how far in advance they would issue a travel waiver?
Sep 9, 2018, 6:31 pm
#47
Join Date: Sep 2015
Posts: 216
My husband is on United, so YMMV, but he called today to change his connection from Washington DC to Chicago, and also changed the date. He's on an award ticket, they waived all the change fees even though Washington doesn't have an alert at the moment. I pays to be nice, and lucky.
Sep 10, 2018, 9:27 am
#48
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
The same thing happened to me on Saturday. We we supposed to go LGA-CLT-LAS on Friday. I called, got a friendly agent, and they allowed us to change to BDL-ORD-LAS Thursday with no change fees This was on AA, FC award tix. We got nice flight times and good seats together. It certainly does pay to be nice.
I would urge anyone flying from Washington DC down to Florida starting Wedensday to get on the phone now. There is no doubt this storm will hit hard.
I would urge anyone flying from Washington DC down to Florida starting Wedensday to get on the phone now. There is no doubt this storm will hit hard.
Last edited by thebat; Sep 10, 2018 at 9:34 am
Sep 10, 2018, 9:56 am
#49
Join Date: Jan 2016
Posts: 55
I have a noon flight on Thursday from DCA to ORD. With current wind projections anyone have an idea on the chances of my flight being cancelled? https://www.washingtonpost.com/news/...=.85dafce68984
Trying to find info on this but can't seem to find anything reliable.
I'm on a BA award ticket flying American just to complicate things a bit more if I need to change flights.
Trying to find info on this but can't seem to find anything reliable.
I'm on a BA award ticket flying American just to complicate things a bit more if I need to change flights.
Sep 10, 2018, 1:55 pm
#50
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,212
Hi all - I've got a question on flight reaccommodation due to Florence. I was supposed to fly LGA-CLT-IAH on Sunday morning. This morning after the waiver was announced, I went online and tried to change my flight to avoid a CLT connection. The aa.com site showed me lots of options, but it would only let me change for free to other flights connecting in CLT. To reroute via DFW or ORD was $370.
I called the 800 number and after a lengthy wait reached an agent who gave me a new routing through DFW, quickly and with no charge. What gives with the website?
I called the 800 number and after a lengthy wait reached an agent who gave me a new routing through DFW, quickly and with no charge. What gives with the website?
Sep 10, 2018, 7:51 pm
#51
Join Date: Dec 2010
Posts: 2,652
Have a flight that may be canceled due to Florence. I see changes are allowed, but it's this flight or nothing for me. If the outbound doesn't go, can I get a full refund? Flying out on a BXP1 upgrade to C and back on a 25k saaveraward (which if I'm getting correct info HAS to be on separate PNRs)
If the outbound DOES go, and I'm still in that change window and I can't get to the departure airport due to flooding, etc do I have an option of canceling with full refund?
If the outbound DOES go, and I'm still in that change window and I can't get to the departure airport due to flooding, etc do I have an option of canceling with full refund?
Last edited by saaveraward; Sep 10, 2018 at 8:19 pm
Sep 10, 2018, 8:19 pm
#52
Join Date: Sep 2012
Posts: 1,330
aa.com seems to have gone into full IRROPS now... completely broken.
Sep 11, 2018, 8:23 pm
#53
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Got flight change from NYC to CLT to EU to NYC to MIA to EU. Hopefully enough time at the Centurion Lounge to get a massage before I head out , and an additional 500 EQM's
Sep 12, 2018, 11:58 am
#54
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Hi all - I've got a question on flight reaccommodation due to Florence. I was supposed to fly LGA-CLT-IAH on Sunday morning. This morning after the waiver was announced, I went online and tried to change my flight to avoid a CLT connection. The aa.com site showed me lots of options, but it would only let me change for free to other flights connecting in CLT. To reroute via DFW or ORD was $370.
I called the 800 number and after a lengthy wait reached an agent who gave me a new routing through DFW, quickly and with no charge. What gives with the website?
I called the 800 number and after a lengthy wait reached an agent who gave me a new routing through DFW, quickly and with no charge. What gives with the website?
Sep 12, 2018, 3:09 pm
#55
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,212
The website can only do what's its programmed to do and unlike a human unable use common sense and brains. I am going through RIC on Saturday and tried to get a change back on Monday but it would have cost me. It looks like at least for now RIC will just get some heavy rain, no biggie I assume for a smaller airport.
For an airline the size and sophistication of AA, this seems unfathomable. I mean, it's not like they've never had hurricanes or other natural disasters to deal with before. Just very odd.
Sep 12, 2018, 3:25 pm
#56
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,727
But that's my point - the reroute should not (and in the end did not) cost anything because of the travel waiver. But the website would only allow me to change for free to other flights using the same routing -- i.e., making the whole point of the travel waiver (to reroute away from the impacted area) moot.
For an airline the size and sophistication of AA, this seems unfathomable. I mean, it's not like they've never had hurricanes or other natural disasters to deal with before. Just very odd.
For an airline the size and sophistication of AA, this seems unfathomable. I mean, it's not like they've never had hurricanes or other natural disasters to deal with before. Just very odd.
Sep 12, 2018, 11:49 pm
#57
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,960
Really crappy service from AA. They can’t reroute my wife on her way through CLT to join me in Europe on an award, because there’s no “saver” award seats out of SFO, coach/ business/ first, to anywhere, period. What about SJC, OAk! sMF? Nope, there may be seats but we can’t change the originating airport, tough luck. What about co-terminals? Uh, no, these days that doesn’t apply until her flight to Charlotte is actually cancelled, in a couple days...... baloney.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
Sep 13, 2018, 8:35 am
#58
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,727
Really crappy service from AA. They can’t reroute my wife on her way through CLT to join me in Europe on an award, because there’s no “saver” award seats out of SFO, coach/ business/ first, to anywhere, period. What about SJC, OAk! sMF? Nope, there may be seats but we can’t change the originating airport, tough luck. What about co-terminals? Uh, no, these days that doesn’t apply until her flight to Charlotte is actually cancelled, in a couple days...... baloney.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
Sep 13, 2018, 3:56 pm
#59
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Really crappy service from AA. They can’t reroute my wife on her way through CLT to join me in Europe on an award, because there’s no “saver” award seats out of SFO, coach/ business/ first, to anywhere, period. What about SJC, OAk! sMF? Nope, there may be seats but we can’t change the originating airport, tough luck. What about co-terminals? Uh, no, these days that doesn’t apply until her flight to Charlotte is actually cancelled, in a couple days...... baloney.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
So why did they just send her an email telling her to call them about her travel?..? “Oh, we have no control over what email goes out...”
How about British, Finnair, Iberia? Oh, there’s no saver award space available.
I show appropriate seats seats available On AA from MIA and JFK with a cursory search of AA.com, so It appears AA simply will NOT give up on a revenue seat out of SFO to someplace, any place other than CLT, nor permit their Aadvantage Platinums to depart from another nearby airport even with saver coach seats available. Good job, AA. I feel the love.
Last edited by enpremiere; Sep 14, 2018 at 1:47 pm
Sep 14, 2018, 8:00 am
#60
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 870
HKG Airport Operations AA193 LAX-HKG cancelled 15/9
AA193 on 15/9 cancelled. It was due to arrive HKG at almost exactly the same time the biggest typhoon recorded in years is due in the same place. Typhoon Mangkhut is a big one, and looks ike HKG operations will be suspended from evening 15/9 to probably morning 18/9 according to CX staffers.
Probability that AA193 might not resume until early am flight 17/9
AA are working on alternative routings for me.
Probability that AA193 might not resume until early am flight 17/9
AA are working on alternative routings for me.
Last edited by Nicc HK; Sep 14, 2018 at 8:02 am Reason: Add Title