Feb 5, 2019, 3:53 pm
Last edit by: epigram
(updated 13 April 2019) - to reflect change in policy as retrieved from https://www.saleslink.aa.com/en-US/documents/Archives/AgencyRef/Schedule_Irregularity_(IROPS).pdf wef Feb 2019
Note: The change does not address the situation where it is AA to/from AA or a oneworld® Carrier in Separate PNRs
NOTE: AA is one of the airlines (with BA, IB, QF and possibly others) that won’t through check checked baggage with separate ticketing. Such passengers will have to recover their checked bags at the first ticketed destination, and check it in for the second ticket with the further operating airline.
Examples: SMF-LAX on AA, DOH on Qatar, separate tickpeting: Outbound, passenger must go landslide, recover bags, proceed to appropriate terminal, check in with Qatar Airways. On return, QR will through check, but passenger must recover bags after immigration, process customs and turn in bags at customs baggage forwarding counter.
See Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016
Note: The change does not address the situation where it is AA to/from AA or a oneworld® Carrier in Separate PNRs
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs (words in red wef Feb 2019)
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD- ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD- ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR (words in red wef Feb 2019)
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
Examples: SMF-LAX on AA, DOH on Qatar, separate tickpeting: Outbound, passenger must go landslide, recover bags, proceed to appropriate terminal, check in with Qatar Airways. On return, QR will through check, but passenger must recover bags after immigration, process customs and turn in bags at customs baggage forwarding counter.
See Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016
AA Protection on separate oneworld tickets / PNR
May 25, 2019, 10:58 am
#31
Join Date: Aug 2015
Location: WAS/TYO
Programs: AA PPro, TP Gold, UA Silver, Bonvoy/Hilton Gold, Global Entry
Posts: 296
[QUOTE=guv1976;31137744]
I think you could/should have been re-routed from JFK/CLT to HEL. Did you mention to any of the AA agents you spoke with -- either in person or over the phone -- AA's policy of treating passengers on separate AA/oneworld tickets as if they were on a single ticket, for purposes of IRROPS? There is no reason why you should have to route through YYZ, now that your itinerary has been impacted by IRROPS. I suggest calling the AA OSO number I cited earlier, and indicate that you want to be re-routed so that you get to HEL as soon as possible.
Edited to add: Suggest that you carefully review Post #15 .
I did read through that post multiple times.
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
I think you could/should have been re-routed from JFK/CLT to HEL. Did you mention to any of the AA agents you spoke with -- either in person or over the phone -- AA's policy of treating passengers on separate AA/oneworld tickets as if they were on a single ticket, for purposes of IRROPS? There is no reason why you should have to route through YYZ, now that your itinerary has been impacted by IRROPS. I suggest calling the AA OSO number I cited earlier, and indicate that you want to be re-routed so that you get to HEL as soon as possible.
Edited to add: Suggest that you carefully review Post #15 .
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
May 25, 2019, 10:59 am
#32
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,558
[QUOTE=JMBResona;31137792]
I did read through that post multiple times.
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
Did you ever call AA's Off-Schedule Operations number for re-booking?
I did read through that post multiple times.
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
May 25, 2019, 11:06 am
#33
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,558
[QUOTE=JMBResona;31137792]
I did read through that post multiple times.
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
Did you ever call AA's Off-Schedule Operations number for re-booking?
Did you give any of the agents the URL for the policy that is posted at the top of this thread (https://www.saleslink.aa.com/en-US/documents/Archives/AgencyRef/Schedule_Irregularity_(IROPS).pdf)? The policy re: protecting on separate tickets is at the bottom of the linked page.
I'm pretty sure that the language in the revised policy about both tickets being in the same PNR is a typo: I don't think two tickets -- one purchased from AA and another purchased from AY -- can be in the same PNR unless and until AA takes over the AY ticket due to IRROPS.
I did read through that post multiple times.
As for the rebooking policy, I went so far as claiming that “the last time this happened, I was rebooked by AA.” From the multiple phone agents to the agent at CLT, they all claimed that such a policy did not exist.
Honestly, the last agent offered me an afternoon departure out of CLT in exchange for overnighting at HEL, and with it being 4AM, I didn’t have the mental fortitude to pursue other options, as sleeping in until checkout seemed impossibly attractive.
Good to know that there are other options, and I’m sorry that I didn’t try them to serve as a datapoint here. At least the YYZ Hilton was available for under $100, though.
Did you give any of the agents the URL for the policy that is posted at the top of this thread (https://www.saleslink.aa.com/en-US/documents/Archives/AgencyRef/Schedule_Irregularity_(IROPS).pdf)? The policy re: protecting on separate tickets is at the bottom of the linked page.
I'm pretty sure that the language in the revised policy about both tickets being in the same PNR is a typo: I don't think two tickets -- one purchased from AA and another purchased from AY -- can be in the same PNR unless and until AA takes over the AY ticket due to IRROPS.
May 25, 2019, 1:21 pm
#35
Join Date: Mar 2012
Location: SYD
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It absolutely can be. I have had multiple oneworld carrier issued tickets in a single PNR on many occasions. It's possible to also mix award and commercial tickets in the same PNR of any oneworld carrier combination, eg. AA award + AY commercial ticket. As a result I've often had PNRs with more than 20 flight segments.
May 25, 2019, 1:53 pm
#36
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Join Date: Dec 2003
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It absolutely can be. I have had multiple oneworld carrier issued tickets in a single PNR on many occasions. It's possible to also mix award and commercial tickets in the same PNR of any oneworld carrier combination, eg. AA award + AY commercial ticket. As a result I've often had PNRs with more than 20 flight segments.
May 25, 2019, 3:27 pm
#37
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Join Date: Jan 2002
Posts: 44,572
It absolutely can be. I have had multiple oneworld carrier issued tickets in a single PNR on many occasions. It's possible to also mix award and commercial tickets in the same PNR of any oneworld carrier combination, eg. AA award + AY commercial ticket. As a result I've often had PNRs with more than 20 flight segments.
2 separate bookings will always be 2 separate bookings - they will not become one
It may be theoretically possible to have an award flight with a paid flight in the same reservation where both are issued by the same carrier - but that is diiferent to combining an AA issued ticket and an AY issued ticket into one
May 25, 2019, 11:01 pm
#38
Join Date: Mar 2012
Location: SYD
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Posts: 406
You cannot take an existing AA issued ticket and an AY issued ticket and combine them into a single reservation
2 separate bookings will always be 2 separate bookings - they will not become one
It may be theoretically possible to have an award flight with a paid flight in the same reservation where both are issued by the same carrier - but that is diiferent to combining an AA issued ticket and an AY issued ticket into one
2 separate bookings will always be 2 separate bookings - they will not become one
It may be theoretically possible to have an award flight with a paid flight in the same reservation where both are issued by the same carrier - but that is diiferent to combining an AA issued ticket and an AY issued ticket into one
Besides, if you had an AY ticket and an AA ticket, you would absolutely want to use a travel agent outside the US as non-US travel agents can exempt the US and ZP taxes on the AA domestic ticket when there's international carriage on a separate ticket. It's roughly a 7-8% saving off any AA domestic ticket. The same applies for AS, HA and UA tickets in the same manner - but not DL.
You can have an award and commercial ticket in the same PNR, even if they are NOT issued by the same carrier. For example a QF award ticket issued on QF ticket stock for SYD-JNB on QF63 connecting to a BA commercial ticket for JNB-CPT issued on BA ticket stock. Through-check works just fine in such a scenario.
Last edited by madrooster; May 25, 2019 at 11:17 pm
May 26, 2019, 1:57 am
#39
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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Posts: 8,311
The wiki citing if the new policy has me confused. It cites AA-OW misconnects when the tickets are in the same PNR and is silent about different PNRs.
Assuming its a typo seems risky. I’ve had to cite/refer to T&Cs with agents before. Any experiences subsequent to the effective date of the change?
Assuming its a typo seems risky. I’ve had to cite/refer to T&Cs with agents before. Any experiences subsequent to the effective date of the change?
May 26, 2019, 6:13 am
#40
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Travel agents can put whatever they like on the same PNR quite easily. The most ideal being you have the AA and AY issued on the same PNR during initial ticketing.
You can't do it with existing AA website/AY website made bookings. There are ways to combine two AA website bookings - travel agents are able to do it. However if you had an AA and AY booking on separate PNRs booked via a travel agent, then it's easy for a seasoned travel agent to combine them. Although the more ideal situation is for the two tickets to be issued in the same PNR outright to avoid that issue.
Besides, if you had an AY ticket and an AA ticket, you would absolutely want to use a travel agent outside the US as non-US travel agents can exempt the US and ZP taxes on the AA domestic ticket when there's international carriage on a separate ticket. It's roughly a 7-8% saving off any AA domestic ticket. The same applies for AS, HA and UA tickets in the same manner - but not DL.
You can have an award and commercial ticket in the same PNR, even if they are NOT issued by the same carrier. For example a QF award ticket issued on QF ticket stock for SYD-JNB on QF63 connecting to a BA commercial ticket for JNB-CPT issued on BA ticket stock. Through-check works just fine in such a scenario.
You can't do it with existing AA website/AY website made bookings. There are ways to combine two AA website bookings - travel agents are able to do it. However if you had an AA and AY booking on separate PNRs booked via a travel agent, then it's easy for a seasoned travel agent to combine them. Although the more ideal situation is for the two tickets to be issued in the same PNR outright to avoid that issue.
Besides, if you had an AY ticket and an AA ticket, you would absolutely want to use a travel agent outside the US as non-US travel agents can exempt the US and ZP taxes on the AA domestic ticket when there's international carriage on a separate ticket. It's roughly a 7-8% saving off any AA domestic ticket. The same applies for AS, HA and UA tickets in the same manner - but not DL.
You can have an award and commercial ticket in the same PNR, even if they are NOT issued by the same carrier. For example a QF award ticket issued on QF ticket stock for SYD-JNB on QF63 connecting to a BA commercial ticket for JNB-CPT issued on BA ticket stock. Through-check works just fine in such a scenario.
The wiki citing if the new policy has me confused. It cites AA-OW misconnects when the tickets are in the same PNR and is silent about different PNRs.
Assuming its a typo seems risky. I’ve had to cite/refer to T&Cs with agents before. Any experiences subsequent to the effective date of the change?
Assuming its a typo seems risky. I’ve had to cite/refer to T&Cs with agents before. Any experiences subsequent to the effective date of the change?
I believe the intent of the policy is to continue to provide protection across all Oneworld connections. Getting AA/OW agents to acknowledge, understand and apply the policy is another story, typo notwithstanding.
Last edited by NYC Flyer; May 26, 2019 at 7:27 am
May 26, 2019, 9:24 am
#41
Join Date: Mar 2012
Location: SYD
Programs: QF Plat, BA GGL, VA Silver, SQ Gold, IHG Gold, HH Diamond, Accor Plat, Hertz Pres Circle
Posts: 406
A travel agent can indeed book segments on multiple carriers in one PNR, and ticketing can be done a the same time, or segments can be added later on and ticketed subsequently. However, it is not possible to "combine" bookings made in separate PNRs initially, whether booked on AA.com or by a TA.
It sounds like you are on Sabre where it is much harder to do this (albeit possible if you know how to do it). The system I am using (Amadeus), makes it a piece of cake if I have airline authority/assistance to do the merge/move. As far as obtaining authority/assistance from the airline is concerned, the majority of carriers have given pre-approval to do it within a defined set of rules and as such it's not a situation where it's a case by case basis, it's a situation where if I say jump, they ask how high.
May 26, 2019, 10:57 am
#42
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
Travel agents can put whatever they like on the same PNR quite easily. The most ideal being you have the AA and AY issued on the same PNR during initial ticketing.
You can't do it with existing AA website/AY website made bookings. There are ways to combine two AA website bookings - travel agents are able to do it. However if you had an AA and AY booking on separate PNRs booked via a travel agent, then it's easy for a seasoned travel agent to combine them. Although the more ideal situation is for the two tickets to be issued in the same PNR outright to avoid that issue.
Besides, if you had an AY ticket and an AA ticket, you would absolutely want to use a travel agent outside the US as non-US travel agents can exempt the US and ZP taxes on the AA domestic ticket when there's international carriage on a separate ticket. It's roughly a 7-8% saving off any AA domestic ticket. The same applies for AS, HA and UA tickets in the same manner - but not DL.
You can have an award and commercial ticket in the same PNR, even if they are NOT issued by the same carrier. For example a QF award ticket issued on QF ticket stock for SYD-JNB on QF63 connecting to a BA commercial ticket for JNB-CPT issued on BA ticket stock. Through-check works just fine in such a scenario.
You can't do it with existing AA website/AY website made bookings. There are ways to combine two AA website bookings - travel agents are able to do it. However if you had an AA and AY booking on separate PNRs booked via a travel agent, then it's easy for a seasoned travel agent to combine them. Although the more ideal situation is for the two tickets to be issued in the same PNR outright to avoid that issue.
Besides, if you had an AY ticket and an AA ticket, you would absolutely want to use a travel agent outside the US as non-US travel agents can exempt the US and ZP taxes on the AA domestic ticket when there's international carriage on a separate ticket. It's roughly a 7-8% saving off any AA domestic ticket. The same applies for AS, HA and UA tickets in the same manner - but not DL.
You can have an award and commercial ticket in the same PNR, even if they are NOT issued by the same carrier. For example a QF award ticket issued on QF ticket stock for SYD-JNB on QF63 connecting to a BA commercial ticket for JNB-CPT issued on BA ticket stock. Through-check works just fine in such a scenario.
I wonder how does the last scenario work? Do you just give BA a call and ask them to book the new travel within your QF PNR?
May 26, 2019, 11:59 am
#43
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
So how do you explain a situation where I've had say for example an AA reservation and ticket in PNR A, moved to PNR B that already contains either other AA content, or non-AA content? I have done this multiple times for multiple people in both scenarios.
It sounds like you are on Sabre where it is much harder to do this (albeit possible if you know how to do it). The system I am using (Amadeus), makes it a piece of cake if I have airline authority/assistance to do the merge/move. As far as obtaining authority/assistance from the airline is concerned, the majority of carriers have given pre-approval to do it within a defined set of rules and as such it's not a situation where it's a case by case basis, it's a situation where if I say jump, they ask how high.
It sounds like you are on Sabre where it is much harder to do this (albeit possible if you know how to do it). The system I am using (Amadeus), makes it a piece of cake if I have airline authority/assistance to do the merge/move. As far as obtaining authority/assistance from the airline is concerned, the majority of carriers have given pre-approval to do it within a defined set of rules and as such it's not a situation where it's a case by case basis, it's a situation where if I say jump, they ask how high.
May 26, 2019, 2:29 pm
#44
Join Date: Mar 2012
Location: SYD
Programs: QF Plat, BA GGL, VA Silver, SQ Gold, IHG Gold, HH Diamond, Accor Plat, Hertz Pres Circle
Posts: 406
May 26, 2019, 3:40 pm
#45
Suspended
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Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is where high-end bricks & mortat TA's, not OTA's, are well worth it. Couple that with 24/7 backup service, monitoring IRROPS with proactive rebooking, knowing when to find you a hotel and so on, make the expense worthwhile.
Last edited by Often1; May 26, 2019 at 5:08 pm