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6 Ck's on my flight and CK Rep and GA made sure only they boarded
So just thought it was refreshing to see enforcement of the boarding priorities but I also thought it was an unusual high number of CK's but then again probably one of the routes that would have the highest concentration. JFK to LHR earlier this week when CK announcement made about 10 people headed to board. The CK representative was waiting at the beginning of the priority lane and checked the BP names against his list and if not on the list he re-checked their BP and in at least 3 instances it was a lowly group one passenger trying to board (although I witnessed at least one group 6 try to get on but there might have been a language issue with her). Simple and efficient and as soon as the last one was through the BP scanner the GA called for Group one. The 7 (he did let the spouse of one CK board as well) were only about 1 minute ahead of everyone else but they did board first.
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I'm surprised that AA doesn't call CKs by individual name to board. (Some GAs actually do). This would avoid people from Group 9 thinking it's their turn to board when the GA welcomes CKs to board.
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once when in ORD, the lovely agents at the AC walked to my gate and introduced me to the agent there as if I was a CK
boarded first of course, it was a pretty cool feeling.. but alas that I was my only experience as a "CK" |
I never seen CK rep @ gate.
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I saw this a couple of weeks ago on my short hop from PHX to LGB. The CK rep drove an electric cart emblazoned with Concierge Key on it and was at the gate to greet and escort the CK passenger onto the plane. I ended up sitting in front of the passenger.
What actually happens? She carries/stows your carry-on for you? Makes sure you get a PDB? I'm just curious... |
Originally Posted by newyorkgeorge
(Post 30713642)
I'm surprised that AA doesn't call CKs by individual name to board. (Some GAs actually do). This would avoid people from Group 9 thinking it's their turn to board when the GA welcomes CKs to board.
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CK reps generally are there at about half the flights during pre-boarding. They stand by the gate agent with printed copies of boarding passes to scan, in case the CK doesn't have the energy or desire to actually hand their pass/phone to the agent.
It's a nice, and 100% unnecessary, touch. |
Originally Posted by OskiBear
(Post 30714891)
I saw this a couple of weeks ago on my short hop from PHX to LGB. The CK rep drove an electric cart emblazoned with Concierge Key on it and was at the gate to greet and escort the CK passenger onto the plane. I ended up sitting in front of the passenger.
What actually happens? She carries/stows your carry-on for you? Makes sure you get a PDB? I'm just curious... |
Originally Posted by chfenton
(Post 30712162)
So just thought it was refreshing to see enforcement of the boarding priorities ...
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Last October, I was traveling out of VCE with a CK colleague and he was called by name and we both boarded together. I’ve never noticed this before at a foreign airport. |
Originally Posted by Fine Art Landscape Photographer
(Post 30714874)
I never seen CK rep @ gate.
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Originally Posted by newyorkgeorge
(Post 30714922)
MIA also has the same cart. In general I think it's to ferry CKs to the gate from the AC or between connecting flights. I assume some CKs really don't want or use the fanfare.
Other than preferred upgrades and some special treatments, the thing I cared about most was assistance between terminals in Europe, particularly LHR. I once got a personal escort from the plane in CDG through passport control and on the bus to the remote terminal for regional flights. It felt a lot more like 5 star than CK. Back then, the benefits were a lot less transparent and consistent - including pre-board etc... |
I usually get a glass of Dom, in a chilled crystal flute when they pre-board me. I have no idea what the rest of you are experiencing...
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At CLT last Sunday night for the late MCI departure, a Premium Services representative with clipboard pre-boarded two CKs. One of the plebes lined up in the Group 1-4 line verbally accosted the leading CK ("Hey buddy, the first class line is over here," pointing behind him). The CK said nothing, and Miss Clipboard hustled him on board. Amusing situation.
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Had 6 on my HKG-LAX flight last week too |
I assume all these CKs are in J on the JFK-LHR so there is really no reason to board early. There is plenty of overhead space. The FA's don't immediately come around with a pre-departure drink, so why all the fuss. I could see if this was domestic J on a 321.
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Originally Posted by MarkOK
(Post 30715017)
Honestly, CKs not boarding before Group 1 is one of the least substantial things I could complain about.:rolleyes:
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Originally Posted by rowingman
(Post 30715631)
I usually get a glass of Dom, in a chilled crystal flute when they pre-board me. I have no idea what the rest of you are experiencing...
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Originally Posted by newyorkgeorge
(Post 30713642)
I'm surprised that AA doesn't call CKs by individual name to board. (Some GAs actually do). This would avoid people from Group 9 thinking it's their turn to board when the GA welcomes CKs to board.
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I saw a CK rep on a domestic flight for the first time on Sunday flying DCA-DFW. |
Some agents at ORD are very cool. A gentlemen walked me to the gate and picked me up twice.
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I had 7 or 8 CKs on my flight from DFW to LHR last week. They all boarded first and were checked in by a CK rep at the gate with a clipboard.
There were only two first class A award space seats open on the 77W and I (a lowly EXP) got one of them (cleared only 8 hours before). No idea how that worked out unless either most of the CKs were originally in coach or they had neither a SWU or 15k miles to spare for the upgrade from biz to first. Both unlikely scenarios. I only saw one of them in first class. I am not complaining, but it was odd (to me at least). |
The CK experience can be very inconsistent and largely unnecessary. However, when it is needed, it can be very valuable. Boarding first is meh... they used to call us by name until the CK level was made an official tier, then they just called the CKs as a group. Haven't been called to board by name since. If not flying premium (I know... it happens) then boarding first can be very valuable as you can take your time without worrying about the long line behind you.
The cart pickups are hit and miss. I get them sometimes and most times I don't. But I typically plan for a proper connection time so they are not necessary if all goes well. One time though, I ended up having to change the baby at the last second in the MIA flagship lounge prior to my last of the night flight to JFK. If it wasn't for that CK cart, my family and I would have definitely missed the flight as the gate was in terminal E. I did have to ask for the cart though, they didn't outright offer it to me. I appreciated it nonetheless. Never get the Cadillac in JFK anymore. Always get it in LAX if using the Eagles Nest. |
CK reps are always in non-uniform but formal plain clothes attire (suits) and from what I’ve seen at LGA & ORD and usually pretty consistent as I wait to board behind as a lowly EXP ;) |
Originally Posted by AANYC1981
(Post 30721068)
CK reps are always in non-uniform but formal plain clothes attire (suits) and from what I’ve seen at LGA & ORD and usually pretty consistent as I wait to board behind as a lowly EXP ;) LGA and ORD not in my usual rotation and I expect this may vary with location. |
The CK pre-boarding is often superfluous, but sometimes very nice...I've been boarded 10+ minutes before the pre-boards while waiting for a minor maintenance sign-off or for the cleaners to leave, and in such cases it's nice to get situated and start working vs standing in the gate area. In some situations, it is also nice to make sure you get your bags in a good location, especially if in the bulk head row...more and more lately I've seen FC passengers have trouble finding bag space in FC. On some occasions, they just drop you off at the plane door, but often they introduce you to the FA as a CK, and I have on many occasions had them facilitate the PDB right then. On at least 2 occasions, the FA came back with "I haven't been catered" or similar (and one time this was a lie) but the CK rep politely "observed" that surely there were some leftovers from the prior flight, and the FA got the hint. It is definitely a YMMV situation.
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There’s a thread on the BA forum about CK treatment for BA GGL status holders. Over the past couple of years I’ve been met by an AA CK agent about 1/4 of the time at airports where they have a CK team. It’s usually during non-peak times and seems to never happen for me at JFK. It’s especially useful in the case of missed connnections or tight connections (transfers by car or SUV), or when flying in economy. During a missed connection at CLT I was drive from the gate to the admirals club and walked in through the back entrance. I’d say the rate of being met at the gate in economy is higher than when flying in F, it almost feels like a form of shaming for not flying in F on that occasion. :) It’s also nice when you’re in the first row and have a carryon bag. One note is that BA GGL are not listed as CK so the only way we board early is when met by an agent. The more astute members of the CK team text me in advance to meet me, or search online for a photo of me and pick me out of the crowd (they don’t have a photo on file for BA members). Overall it’s a nice touch when it happens but not expected, and even led to an interesting discussion at a conference recently where someone else from the conference was in the lounge and watched me get escorted from the lounge to the flight. By comparison BA’s team has met me exactly once ever, in a surprising manner where I have no idea how they picked me out of the crowd. I had a long layover which included a round of the staff changing. It was a very high level of interaction for what amounted to an escort from the LAX TBIT lounge to the gate closest to the lounge (at most a 2 min walk). |
Originally Posted by ikwia
(Post 30721347)
The CK pre-boarding is often superfluous, but sometimes very nice...I've been boarded 10+ minutes before the pre-boards while waiting for a minor maintenance sign-off or for the cleaners to leave, and in such cases it's nice to get situated and start working vs standing in the gate area. In some situations, it is also nice to make sure you get your bags in a good location, especially if in the bulk head row...more and more lately I've seen FC passengers have trouble finding bag space in FC. On some occasions, they just drop you off at the plane door, but often they introduce you to the FA as a CK, and I have on many occasions had them facilitate the PDB right then. On at least 2 occasions, the FA came back with "I haven't been catered" or similar (and one time this was a lie) but the CK rep politely "observed" that surely there were some leftovers from the prior flight, and the FA got the hint. It is definitely a YMMV situation.
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Originally Posted by dylanks
(Post 30721387)
Indeed they have some sort of conflict about not boarding anyone too soon, likely has to do with when the crew is considered on the clock. Once the CK agent and I just walked very very slowly down the jet bridge to avoid arriving at the aircraft too soon. That's funny but very understandable to anyone who travels a lot and pays attention. |
Originally Posted by ryan182
(Post 30717266)
I'd not appreciate that. I'm not CK so not something I have to worry about but if I was I'd not want to have my name announced for personal boarding for a host of reasons.
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Originally Posted by ijgordon
(Post 30723554)
Gate agents call passengers names out for all sorts of reasons. They usually don't specify the reason over the PA, though, and just say "see the agent." I would assume it's the same here, and thus reasonably discrete. They probably only use the last name too.
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Originally Posted by MrSyslogd
(Post 30717095)
They have waiting for me is a glass of Pappy Van Winkle 23 year, with one ice cube.
Mike |
Originally Posted by ijgordon
(Post 30723554)
Gate agents call passengers names out for all sorts of reasons. They usually don't specify the reason over the PA, though, and just say "see the agent." I would assume it's the same here, and thus reasonably discrete. They probably only use the last name too.
last thing I need is paparazzi finding me ;) |
Originally Posted by chfenton
(Post 30712162)
So just thought it was refreshing to see enforcement of the boarding priorities but I also thought it was an unusual high number of CK's but then again probably one of the routes that would have the highest concentration. JFK to LHR earlier this week when CK announcement made about 10 people headed to board. The CK representative was waiting at the beginning of the priority lane and checked the BP names against his list and if not on the list he re-checked their BP and in at least 3 instances it was a lowly group one passenger trying to board (although I witnessed at least one group 6 try to get on but there might have been a language issue with her). Simple and efficient and as soon as the last one was through the BP scanner the GA called for Group one. The 7 (he did let the spouse of one CK board as well) were only about 1 minute ahead of everyone else but they did board first.
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Originally Posted by carlosnunez.dfw
(Post 30725325)
DFW-EWR had a surprising number of CKs on every flight. First time I ever saw a CK rep (with the clipboard of names) and the CK cart was on this route. This was the flight that made me think of switching to Delta, which I eventually landed up doing!
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