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Chicago ORD / Midwest cold weather travel waiver late Jan 2019

Chicago ORD / Midwest cold weather travel waiver late Jan 2019

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Old Jan 29, 19, 4:41 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link

Winter weather - Chicago link
Information current as of January 28, 2019

If you’re traveling to/through/from:

Chicago, Illinois (ORD)

The change fee may be waived if you:
  • Are traveling on an American Airlines flight
  • Bought your ticket by January 25, 2019
  • Are scheduled to travel January 27 - 31, 2019
  • Can travel January 25 - February 3, 2019
  • Don't change your origin or destination city
  • Rebook in the same cabin or pay the difference
  • Change your trip

If your trip is eligible, you can change it online. Here’s how:
  • Find your trip
  • If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar

American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)


"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)

Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies

How to change your trip (also see "Dynamic Reaccom" above and post #2)

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip and see if you have the ‘change trip’ button to change it online.

Look up your trip

OSO Resources and Tools, Links

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We need verification this number is still in service)

AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently. (THIS NUMBER HAS NOT BEEN VERIFIED FOR 2019)

(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)

(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays

Link to FAA Air Traffic Control Command Center Advisories page

Link to AA cancelled flights on FlightAware

Link to "Misery Map" USA from FlightAware - see where it's miserable now

Link to North American airport weather delays (FlightStats)

Link to U S airport delays (FlightAware)

Link to cancelled flights (today, to two days out - FlightAware)

Link to FlightAware "Misery Map")

Link to USA Weather Service website

Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.

Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)

Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.

Link to FT Original Routing Credit thread
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"

Link to FAA list of aviation terms and abbreviations

Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to announcements. 23 Aug 2017)

Other ways of contacting AA reservations:

Look up your trip and see if you have the ‘change trip’ button to change it online.

Look up your trip

Link to listing of USA other language than English lines.

Code:
Call us
 Within the U.S.
 
 Language            Phone	Hours (CT)
 English	800-433-7300	24 hours, Daily
 Spanish	800-633-3711	24 hours, Daily
 Japanese	800-237-0027	6 a.m. – 12 midnight, Daily
 Mandarin	800-492-8095	7 a.m. – 12 midnight, Daily
 Portuguese	866-824-8717	6 a.m. – 7 p.m., Daily
 Hearing &	800-543-1586	24 hours, Daily
 speech impaired
Link to worldwide reservations phone numbers.

From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.

FAQ

Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?

Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)

AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?

See this thread with that title.

Q. I’m stuck in xxx for the night! Where do I go now?

Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.




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Old Jan 25, 19, 3:27 pm
  #1  
Original Poster
 
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 538
Exclamation Chicago ORD / Midwest cold weather travel waiver late Jan 2019

Just got an email about it, flying out of ORD Sunday. Why do they send these emails and then when you login into your account select your trip and click on "Change Trip" they try to charge you $$$ to change the trip even though it says right on the top of the page you can change your trip for free ???

So far this year
Week of Jan 6th flying CRW-SLC - no problems
Week of Jan 13th flying CRW-SLC - had to change my flight 3 times, once for weather then crew rest then MX plane
Week of Jan 20th flying CRW-SLC had to change my flight plane was MX would of missed my connection in DCA.
Week of Jan 27th flying HTS-SLC weather waiver in effect.
dgparent is offline  
Old Jan 25, 19, 5:42 pm
  #2  
 
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
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Posts: 755
When I had this happen a week or so ago, they owed me $1.49 in refund after I changed my flights. If you only have options that cost money, I'd suggest you call. If you're changing the origin or destination (or class of service), it will charge you as well.
josmul123 is offline  
Old Jan 26, 19, 5:50 am
  #3  
 
Join Date: May 2001
Location: Ala.
Programs: AA Gold
Posts: 49
I received the same travel alert. I’m on the 09:20 to ORD w/an 11:55 connection to BHM. However, there are zero options to change when I try to do so. Thoughts?
AASavage is offline  
Old Jan 26, 19, 6:53 am
  #4  
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Choice and Marriott hotels primarily.
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Originally Posted by AASavage View Post
I received the same travel alert. I’m on the 09:20 to ORD w/an 11:55 connection to BHM. However, there are zero options to change when I try to do so. Thoughts?
If you are saying 11:55 on Sunday, you shouldn't have any problems. While it will probably be below 0, snow is not expected until mid afternoon. The below 0 temps should not cancel your flight.
lougord99 is offline  
Old Jan 26, 19, 9:33 am
  #5  
 
Join Date: May 2013
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I have an 8pm mainline flight departing ORD tomorrow (Sunday).....do I need to be worried? ORD can handle snow and the weather on my phone is showing snow on Monday versus Sunday
AANYC1981 is online now  
Old Jan 26, 19, 11:30 am
  #6  
 
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 596
I'm flying Monday out of ORD and it doesn't even give me the option to change my flight, just cancel it (for a fee).
nikbruno is offline  
Old Jan 26, 19, 1:11 pm
  #7  
 
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,774
It's 2019, I never get why airlines can't update their technology to allow their website/app to tell that "oh, there's a weather waiver in effect for these airports on these dates, the change fee/fare difference will be waived". It's not just AA either it's all other airlines as well, really only works when there is a cancellation/delay usually day of or day before.

Maybe it gives the call center people job security?
DCP2016 is offline  
Old Jan 26, 19, 7:27 pm
  #8  
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Originally Posted by AANYC1981 View Post
I have an 8pm mainline flight departing ORD tomorrow (Sunday).....do I need to be worried? ORD can handle snow and the weather on my phone is showing snow on Monday versus Sunday
The snow seems to be hitting late night/overnight, and forecasts are only in the 5-6 inch range. I would think you’d be okay, unless they do a preemptive cancellation to keep the equipment where they want it.
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javabytes is offline  
Old Jan 26, 19, 8:34 pm
  #9  
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I think especially since your flight is out of ORD, it’s more likely to operate that evening so they can have the plane out of the way of the storm. I’m flying into ORD on a regional getting in at ~9p. That seems riskier, but I’m still rolling the dice on it.
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Old Jan 28, 19, 9:07 am
  #10  
 
Join Date: Nov 2004
Location: LHR GVA HKG TLV PVG JFK
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Posts: 3,300
Winter storm/freeze, how to proactively request flight change (ORD)

Flying lhr-ord-sfo on Thursday. Chicago is forecasted to have the lowest temp ever on Wednesday, the freeze continuing till Friday.

How early does it sensibly make sense to ask for a flight change (and any other tactics to make it happen)? The flight via LAX seems open for example.
seaskybound is offline  
Old Jan 28, 19, 9:14 am
  #11  
 
Join Date: Mar 2005
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Do you have status?
Has AA set an alert that will allow you to change flights without penalty?

If the above answers are a yes, then I would switch to flights that might be less impacted by the upcoming weather. If neither question can be answered in the affirmative then you are welcome to call and see if the on-line agent will be generous and let you change without a fee. Good luck.
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Old Jan 28, 19, 9:20 am
  #12  
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Chicago may set a record for the date. It will be cold, but the forecast doesn't suggest even close to the all-time record. It's miserable for ramp workers but planes fly just fine at -20F. Wear a jacket while on the jetway.

Last edited by 3Cforme; Jan 28, 19 at 9:39 am
3Cforme is offline  
Old Jan 28, 19, 9:35 am
  #13  
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Please read the travel alert for Chicago in the Wikipost at the top of the page (there’s a link to the AA Travel Alert page for updates) to see if your flight is eligible for free flight changes.

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JDiver is offline  
Old Jan 28, 19, 12:22 pm
  #14  
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Originally Posted by 3Cforme View Post
Chicago may set a record for the date. It will be cold, but the forecast doesn't suggest even close to the all-time record. It's miserable for ramp workers but planes fly just fine at -20F. Wear a jacket while on the jetway.
True, but temperature isn’t the real problem. Wind chills are set to hit -50 to -65, which suggests strong winds that may cause delays. Unfortunately the waiver only covers yesterday and today.
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Old Jan 28, 19, 1:26 pm
  #15  
 
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Just arrived at ORD AC right now. AA proactively sent out snacks carts at my origin. ORD AC is quite packed now, but outside seems like a normal day to me. CX, NH and CZ flights just landed as well...quite a view at AC
andersonCooper is online now  

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