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FlyerTalk Forums Expert How-Tos and Guides
Winter weather - Chicago link Information current as of January 28, 2019 If you’re traveling to/through/from: Chicago, Illinois (ORD) The change fee may be waived if you:
If your trip is eligible, you can change it online. Here’s how:
American Airlines Travel Notices and Policy, Resources etc. (OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers) "When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com) Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets" As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information. Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated) AA Travel alerts Link to AA Travel Policy / Travel Notices, including existing Weather Waivers Relaxed change fee policies How to change your trip (also see "Dynamic Reaccom" above and post #2) When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.) If a travel alert affects you, you may be able to change your trip online if:
Look up your trip OSO Resources and Tools, Links Link to AA Travel Policy / Travel Notices, including existing Weather Waivers Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public) Off Schedule Operations special numbers (We need verification this number is still in service) AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently. (THIS NUMBER HAS NOT BEEN VERIFIED FOR 2019) (Equivalent IROPS for US was the Disrupted Services line: 800.200.9865) (Only if you are affected, please! Only staffed during OSO events.) Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.) Link to Federal Aviation Administration OIS national airspace system status & delays Link to FAA Air Traffic Control Command Center Advisories page Link to AA cancelled flights on FlightAware Link to "Misery Map" USA from FlightAware - see where it's miserable now Link to North American airport weather delays (FlightStats) Link to U S airport delays (FlightAware) Link to cancelled flights (today, to two days out - FlightAware) Link to FlightAware "Misery Map") Link to USA Weather Service website Link to FT thread on PALL List discussing priority for passengers in IROPS, etc. Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated) Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread. Link to FT Original Routing Credit thread Link to FAA list of aviation terms and abbreviations Link to Wikipedia list of aviation and aerospace Terms and abbreviations Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding. Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers. NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to announcements. 23 Aug 2017) Other ways of contacting AA reservations: Look up your trip and see if you have the ‘change trip’ button to change it online. Look up your trip Link to listing of USA other language than English lines. Code:
Call usFrom outside U.S. can call AA headquarters 1-817-963-1234, use voice menu. FAQ Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS? Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you. Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.) AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time. Q. When is AA obligated to pay for Hotel in OSO / IROPS? See this thread with that title. Q. I’m stuck in xxx for the night! Where do I go now? Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net. |
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