American Airlines’ Roadmap to ‘Long-Term Success’
American Airlines presented employees with a three-pronged plan that I found rather interesting (and therefore assigned one of our reporters at FBT to write about as well).
Perhaps looking at the dismal results of the November 2018 survey, the plan calls for making the airline’s culture “a competitive advantage” as well as creating a “world-class customer experience.” It also calls for building the airline “to thrive forever.” It also mentions a new employee recognition program. There are no details on much of what it presents but it is interesting food for thought. Please look at the chart attached - it is a tall order so it will be interesting to see how the airline succeeds in the end. The analysis is here: Analyzing American Airlines’ Roadmap to ‘Long-Term Success’The three-pronged plan calls for making the airline’s culture “a competitive advantage” as well as creating a “world-class customer experience.” It also calls for building the airline “to thrive forever.” The airline wants 2019 to be the year it leverages the benefits of its merger with US Airways, with the enhancement of its in-flight offerings, improvement of the airport experience it offers, and improvement of overall safety and reliability. It also wants customers to be more “likely to recommend” American by virtue of what it is undertaking... <SNIP> https://cimg2.ibsrv.net/gimg/www.fly...021b55af84.png This link is to an online source to which I contribute and/or have a financial interest. |
What stands out to me is to install power on 88% of their aircraft. In 2019. Nice. This will definitely reduce a lot of moaning about pmUS aircraft.
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'Run the safest and most reliable operation in our history.'
They need to compare performance to the industry's best, not themselves. 99.6% 'controllable' completion factor isn't going to get it done. |
No mention of Oasis huh???
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Originally Posted by MrAndy1369
(Post 30700137)
What stands out to me is to install power on 88% of their aircraft. In 2019. Nice. This will definitely reduce a lot of moaning about pmUS aircraft.
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Originally Posted by 3Cforme
(Post 30700198)
'Run the safest and most reliable operation in our history.'
They need to compare performance to the industry's best, not themselves. 99.6% 'controllable' completion factor isn't going to get it done. |
Interesting that under "World-class customer experience" they do not even pretend to want to provide better customer service by ground staff or on-board staff (cf. Delta). And I guess they can't, since the culture is so ingrained, and staff have no reason to do more than gossip in the galley after making announcements about how they are there primarily for our safety.
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In-flight product improvements are limited to more seat plugs, bigger bins and wifi. No mention that the latter means removing seat-back IFE, which many prefer, and no mention of decreased pitch, tiny bathrooms, and horrible new F seats, which IMO all net to a significant in-flight downgrade. Do they really think this presentation is going to convince FAs who have to deal with all this every day that the in-flight product is "improved"?
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There's a severe lack of vision in that document and a pretty average bar being set for themselves
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Originally Posted by Stripe
(Post 30700432)
In-flight product improvements are limited to more seat plugs, bigger bins and wifi. No mention that the latter means removing seat-back IFE, which many prefer, and no mention of decreased pitch, tiny bathrooms, and horrible new F seats, which IMO all net to a significant in-flight downgrade. Do they really think this presentation is going to convince FAs who have to deal with all this every day that the in-flight product is "improved"?
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SFO lounge construction under "Create a World-Class Customer Experience" -- hopefully in the new T1 and not the current T2 location! No club closures, please.
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American wants to increase EPS by 40% but then as another goal, they want to install TV's and wifi on a large number of aircraft, increase customer service quality, conduct construction work at their lounges, deliver 30 new gates between two airports, increase employee training, and whatever else that will cost them a significant amount of money. Investors should having meetings now as to when the CEO will be fired when they don't reach their goal(s).
Start by adding transfer partners from the large banks instead of forcing someone to either fly or get an AA card to earn AA miles. Then you can move to the outdated flight atmosphere American provides (lack of wi-fi, seat-back entertainment, and an attitude adjustment for the few miserable flight attendants). How about making the wifi free for first class domestic fliers? In addition to that... How about fixing the wifi issues on planes where it doesn't work? In March I flew from JFK to RSW and the wifi didn't work for even one second on that flight. I felt like I was flying back in the 90's. Some people might think IFE is stupid, but what's stupid is having a lack of technology when all of the other mainstream carriers have it. |
There isn't anything material here. So AA is going to fly a safe airline, hopefully get flights to their destination on time and fix up a few ACs (by the way the SFO AC is relatively new and one of the nicest lounges in the system). How about showers at PHL, CLT and PHX? Other than getting power to LUS A/C pretty much a big yawn.
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Originally Posted by AANYC1981
(Post 30700443)
There's a severe lack of vision in that document and a pretty average bar being set for themselves
And there remain hordes of planes with no MCE other than bulkhead and exit rows. |
Looks like company confidential info to me.
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