Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Redeeming Paper Voucher at the Airport Requires Repricing?

Redeeming Paper Voucher at the Airport Requires Repricing?

Reply

Old Jan 24, 19, 10:26 pm
  #1  
Original Poster
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,016
Redeeming Paper Voucher at the Airport Requires Repricing?

I just talked to the Executive Platinum desk, I put a reservation on hold and I wanted the agent to update the PNR for voucher redemption at the airport--I'm going tomorrow after the hold expires. She told me that if I want the price I got online I need to mail the voucher in within seven days and that redeeming at the airport would require the agent to reprice the ticket. I asked the agent if this was a new policy because I had just redeemed a voucher at the airport a few weeks ago and didn't have any problem and she told me that I got lucky and that the agent was supposed to reprice. Is this true?
donotblink is online now  
Reply With Quote
Old Jan 24, 19, 10:42 pm
  #2  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 18,825
Originally Posted by donotblink View Post
I just talked to the Executive Platinum desk, I put a reservation on hold and I wanted the agent to update the PNR for voucher redemption at the airport--I'm going tomorrow after the hold expires. She told me that if I want the price I got online I need to mail the voucher in within seven days and that redeeming at the airport would require the agent to reprice the ticket. I asked the agent if this was a new policy because I had just redeemed a voucher at the airport a few weeks ago and didn't have any problem and she told me that I got lucky and that the agent was supposed to reprice. Is this true?
I have never told them I was going to the airport to redeem the voucher. I have always just called and said I was going to redeem a voucher, and let them explain the part about mailing it in.
I have never had an issue doing this.
lowfareair likes this.
mvoight is offline  
Reply With Quote
Old Jan 24, 19, 11:00 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 38,742
Are there any advance purchase requirements that are going to risk affecting the price?
Dave Noble is offline  
Reply With Quote
Old Jan 24, 19, 11:10 pm
  #4  
Original Poster
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,016
Originally Posted by Dave Noble View Post
Are there any advance purchase requirements that are going to risk affecting the price?
I don't think so, the reservation is for dates in November, the fare basis dictates the following:

Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT LEAST 14 DAYS BEFORE DEPARTURE OF EACH TRIP. WAITLIST NOT PERMITTED. TICKETING FOR DEPARTURE OF EACH TRIP MUST BE COMPLETED BY MIDNIGHT 1 DAY AFTER RESERVATIONS ARE MADE OR AT LEAST 14 DAYS BEFORE DEPARTURE WHICHEVER IS EARLIER.
donotblink is online now  
Reply With Quote
Old Jan 25, 19, 1:02 am
  #5  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 38,742
As long as it will not be < 14 days before departure that you go to the airport, then even if repriced, I cannot see it likely that it will be more expensive

AA does say that prie guarantees are only for 24 hours, so can see why it woiuld be a candidate for repricing - I just dont see it likely to be a problem unless (a) special fare that expired or (b) advance purchase issues
Dave Noble is offline  
Reply With Quote
Old Jan 25, 19, 3:44 am
  #6  
2019 FlyerTalk Awards
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 1,487
Why cant AA get with the times and rid us of these "paper" vouchers, which I have had to snail mail.
I am sure AA IT can sort out a way for us to apply a code number to a ticket either purchased on -line or via an agent
fotographer is offline  
Reply With Quote
Old Jan 25, 19, 5:13 am
  #7  
 
Join Date: May 2013
Location: NYC
Programs: DL GM, AAdvantage EXECPLAT, Hyatt Plat, HHonors Diamond, Avis First
Posts: 5,646
I've never received a paper voucher.....in fact I just received an e-voucher for a downgrade and it seems easy to use on AA.com. So they have at least some electronic system in place to redeem vouchers online via AA.com
AANYC1981 is online now  
Reply With Quote
Old Jan 25, 19, 5:49 am
  #8  
 
Join Date: Jul 2009
Location: Houston
Programs: DL DM/1MM, UA Gold/1MM, AA GLD
Posts: 1,203
Originally Posted by donotblink View Post
I just talked to the Executive Platinum desk, I put a reservation on hold and I wanted the agent to update the PNR for voucher redemption at the airport--I'm going tomorrow after the hold expires. She told me that if I want the price I got online I need to mail the voucher in within seven days and that redeeming at the airport would require the agent to reprice the ticket. I asked the agent if this was a new policy because I had just redeemed a voucher at the airport a few weeks ago and didn't have any problem and she told me that I got lucky and that the agent was supposed to reprice. Is this true?
This did in fact happen to me about 6 months ago. I had a paper voucher for $300. I reserved a flight for $310 that was months in the future. When I went to the counter at IAH she was having an issue as it was repricing based on new price since it wasn’t ticketed yet and had been over 24 hours. She went to the back office and said she had to manually issue the ticket. Since paper vouchers are considered tax exempt, they are not subject to the 7.5% transportation tax so my total went down to around $295. She came out with my itinerary printed and a balance voucher of about $5.
TechMarauder is offline  
Reply With Quote
Old Jan 25, 19, 5:55 am
  #9  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Posts: 11,800
In the past if I've called and going to the airport would occur before the voucher would arrive in the mail AA has held the fare. In the case of a voucher AA will only hold the fare for so many days.
Finsup72 likes this.
newyorkgeorge is offline  
Reply With Quote
Old Jan 25, 19, 7:35 am
  #10  
 
Join Date: Dec 2016
Programs: AA EXP, UA Silver
Posts: 179
Originally Posted by newyorkgeorge View Post
In the past if I've called and going to the airport would occur before the voucher would arrive in the mail AA has held the fare. In the case of a voucher AA will only hold the fare for so many days.
I've never heard of having your ticket re-priced when redeeming a physical voucher. In the 5 or 6 times I've redeemed a voucher at the airport, they've always held the price for me for the same price as I booked online.
Finsup72 is offline  
Reply With Quote
Old Feb 24, 19, 9:05 pm
  #11  
Original Poster
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,016
On Wednesday of last week I put a reservation together, CDG->JFK round trip.

I put the ticket on hold and because I couldnít go to the airport on Thursday I called into reservations to have the reservation set up for voucher redemption, and I went to LGA today to get it ticked.

I was working with a very nice representative and she spent about 40 minutes on the phone with her help desk to try to get my ticket issued. She told me the person on the phone told her that there was an issue with the way that the fare was stored.

I was told that I would either have to mail in the voucher or they would have to reprice at todayís offered price which is $80 more. I told them that I would mail it in and left the airport. It really sucks because I went out to LaGuardia just to take care of this ticketing and not for a flight. I guess Iíll be going to the post office tomorrow to send it in certified mail.

I guess this is kind of a terrible thing about being a millennial but Iíve never sent anything certified mail and Iím not totally sure how to do that. Hopefully the people at the post office will be able to help me out with that.

Itís worth noting that the representative at the airport was extremely apologetic, she told me that sheís done this hundreds of times and sheís never had this issue before. She gave me her name and employee number and also the name and employee number of the person on the phoneóI didnít even ask for this info. She suggested that I communicate with customer relations how poor of an experience this was for everyone.
donotblink is online now  
Reply With Quote
Old Feb 24, 19, 11:11 pm
  #12  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,599
Originally Posted by donotblink View Post
I guess this is kind of a terrible thing about being a millennial but I’ve never sent anything certified mail and I’m not totally sure how to do that.
LOL

Don't even worry about certified mail. USPS has gotten with the times and provides complimentary tracking on all Priority Mail -- which you can pay for online using USPS Click 'n Ship. It's ~$6-7 and way less cumbersome than certified mail with return receipts. It'll get there in 2-3 days and you'll have email tracking to back it up.
platbrownguy is offline  
Reply With Quote
Old Feb 25, 19, 6:38 am
  #13  
 
Join Date: Aug 2017
Programs: AA GLD, IHG PLT
Posts: 237
Make sure you take a photo so you have all voucher information in case the post office loses it. I know in that case there is precident for processing without the voucher itself if it was lost in transit.
MathMusic is offline  
Reply With Quote
Old Feb 25, 19, 7:02 am
  #14  
formerly AtomicLush
 
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Spire; AA former-Platinum (DH = EXP), Delta Gold
Posts: 1,480
How does one even get a paper voucher? Iíve only been given e-vouchers and canít even remember the last time someone handed me a paper voucher. Maybe 12 years ago?
TravelLawyer is offline  
Reply With Quote
Old Feb 25, 19, 7:20 am
  #15  
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; Marriott/SPG Gold
Posts: 591
I was mailed a paper voucher last fall from a phone agent.
HofstraJet is offline  
Reply With Quote

Thread Tools
Search this Thread