Passenger acceptance: Can Passenger complaints get you kicked off a flight?
#17
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The male pax Adler is wearing the same kind of clothes I see male Swedish Protestants wear in 70F temperatures during their Midsummer holidays. Sk attire isn’t the problem, even as headwear can cause additional sweating at times.
Many a person sweat at MIA when carrying an infant/toddler and all the baggage that may come with such travels. Some deodorants and perfumes can be considered offensive smells. So maybe the covering up of the body odor with deodorants/perfumes isn’t always the solution some may consider it to be. Haven’t there been denied transport situations due to excessive perfume use? [/left]
Many a person sweat at MIA when carrying an infant/toddler and all the baggage that may come with such travels. Some deodorants and perfumes can be considered offensive smells. So maybe the covering up of the body odor with deodorants/perfumes isn’t always the solution some may consider it to be. Haven’t there been denied transport situations due to excessive perfume use? [/left]
Last edited by JDiver; Jan 25, 2019 at 9:45 am Reason: Redacted previously deleted post content
#19
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AA probably did this as a CS gesture given they had a small child, and also given they were recording airline employees, which probably worried the employees about possible legal action
#20
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I didn't mean to suggest a board meeting be called. But I would think at a minimum, ONE crew member would need to corroborate the complaint before removing the passengers. While yes, they are under time pressure, kicking a passenger off a flight is not something that should be taken lightly, for many reasons.
#21
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My issue is not that body odor can get you kicked off a plane (though after 36 hours of travel on buses, trains, and planes from remote parts of the world, I don't want to think too much about my body odor, though that doesn't apply here).
My issue is that AA makes no assertion that they investigated and concurred with the accusation. They accepted the passenger complaints at face value. So anyone with a personal or ethnic dislike of someone else can get them kicked off a plane? I don't think that AA has any personal or ethnic dislikes of anyone, but to not be alert to this possibility and do some independent investigation sounds like poor customer service training to me.
My issue is that AA makes no assertion that they investigated and concurred with the accusation. They accepted the passenger complaints at face value. So anyone with a personal or ethnic dislike of someone else can get them kicked off a plane? I don't think that AA has any personal or ethnic dislikes of anyone, but to not be alert to this possibility and do some independent investigation sounds like poor customer service training to me.
#22
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Being stuck overnight away from home without the stuff they may need for the infant/toddler during the involuntarily extended time away from home can add up in costs let alone hassles pretty quickly.
#23
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The decision is made by the Captain. Passengers may complain and cabin crew may relay that, but it is the Captain's decision.
So long as the decision is objectively reasonable, that is the end of it. Rebooking and comping a room is simply a way to defuse the situation. This appears to have been well-handled by AA. At least based on the very limited facts available and without the wild supposition about the demographics of the destination.
So long as the decision is objectively reasonable, that is the end of it. Rebooking and comping a room is simply a way to defuse the situation. This appears to have been well-handled by AA. At least based on the very limited facts available and without the wild supposition about the demographics of the destination.
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#26
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Im sure they did since from the clips online they were asking people today at MIA if they could smell them and if they smelled bad. They should have done that yesterday after being removed from the flight, when it mattered
#27
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My issue is not that body odor can get you kicked off a plane (though after 36 hours of travel on buses, trains, and planes from remote parts of the world, I don't want to think too much about my body odor, though that doesn't apply here).
My issue is that AA makes no assertion that they investigated and concurred with the accusation. They accepted the passenger complaints at face value. So anyone with a personal or ethnic dislike of someone else can get them kicked off a plane? I don't think that AA has any personal or ethnic dislikes of anyone, but to not be alert to this possibility and do some independent investigation sounds like poor customer service training to me.
My issue is that AA makes no assertion that they investigated and concurred with the accusation. They accepted the passenger complaints at face value. So anyone with a personal or ethnic dislike of someone else can get them kicked off a plane? I don't think that AA has any personal or ethnic dislikes of anyone, but to not be alert to this possibility and do some independent investigation sounds like poor customer service training to me.
An American Airlines representative tells Yahoo Lifestyle: They were asked to deplane after multiple passengers, along with our crew members and Miami airport team, were concerned about the comfort of our other passengers due to the odor. Our team members took care of the family by providing overnight accommodations and meals and rebooking them for the next available flight.
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#29
Join Date: Nov 2018
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I wonder how the flight the next day went. Even if they showered, they were still probably getting weird looks from people that recognized them from all of the attention this has garnered.