Advice: Change in miles needed for reservation on hold
#1
Moderator: Avis and Rental Cars
Original Poster
Join Date: Oct 2006
Posts: 8,031
Repricing / pricing change for held award ticket
I had an award ticket held in F for AAA-BBB-CCC-DDD (searched AAA-DDD, but it forced 9 hours in hub BBB and also a layover in hub CCC). Pricing showed as 25k miles + $11.20 for a Business/First MilesAAver award. My email confirmation showed the same.
I went to buy the ticket tonight (logged into my account, selected "all trips") and picked the held reservation. It showed 50k miles + $11.20. I logged out and in a few times, but every time, it showed the higher mileage cost. Just before calling, I figured "let me try to pay for it and see what it does." On the payment page, the price reverted to the 25k + $11.20. The confirmation page now shows 50k + $11.20. Waiting for the email and I'll call tomorrow if it shows 50k.
Anyone ever seen anything like this before?
[Update: Got the ticketed email and in my account they deducted 25k. Not sure where all the 50k came from]
Email from AA showing it was held
Upon pulling the itinerary up in my reservations
On the payment page
I went to buy the ticket tonight (logged into my account, selected "all trips") and picked the held reservation. It showed 50k miles + $11.20. I logged out and in a few times, but every time, it showed the higher mileage cost. Just before calling, I figured "let me try to pay for it and see what it does." On the payment page, the price reverted to the 25k + $11.20. The confirmation page now shows 50k + $11.20. Waiting for the email and I'll call tomorrow if it shows 50k.
Anyone ever seen anything like this before?
[Update: Got the ticketed email and in my account they deducted 25k. Not sure where all the 50k came from]
Email from AA showing it was held
Upon pulling the itinerary up in my reservations
On the payment page
Last edited by IAHtraveler; Jan 13, 2019 at 8:40 pm Reason: Provide update after ticketing
#3
Join Date: Mar 2002
Posts: 329
I've had this experience when putting award tickets on hold with itineraries that have 4+ hour layovers (as Daniel Solis pointed out). I was too chicken to go ahead to the payment page. When I tried booking the same award from scratch, it would show the lower award redemption (i.e. not treat it as two separate flights), so I would just purchase it directly from there and cancel out the hold. It's good to know that you can go ahead and pay for the held ticket and the mileage will revert to what was originally booked/held.
#4
Join Date: Feb 2006
Location: DFW
Programs: AA Gold, HH Diamond
Posts: 193
Advice: Change in miles needed for reservation on hold
Earlier today on aa.com I saw and held an itinerary (2 people going SJC-RNO-DFW on the same day, first leg on AK and 2nd on AA) for 12.5k mile per person. I got a email that confirmed this total cost of 25k miles + 11.50 in fees and said i had 2 days to book.
However when i went back into the Record locator it now says it cost 50k miles and $22 for the same flight for 2 people. What gives?
Besides calling AA (i'm at work now) and talking to someone is there another way to fix this? I tried replicating the record and i could not find it.
__
let me add that as i look at the new locator, it says one leg is outbound, one is return. why would the system do that automatically and different from what it sent as a conf. email?
However when i went back into the Record locator it now says it cost 50k miles and $22 for the same flight for 2 people. What gives?
Besides calling AA (i'm at work now) and talking to someone is there another way to fix this? I tried replicating the record and i could not find it.
__
let me add that as i look at the new locator, it says one leg is outbound, one is return. why would the system do that automatically and different from what it sent as a conf. email?
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,533
Earlier today on aa.com I saw and held an itinerary (2 people going SJC-RNO-DFW on the same day, first leg on AK and 2nd on AA) for 12.5k mile per person. I got a email that confirmed this total cost of 25k miles + 11.50 in fees and said i had 2 days to book.
However when i went back into the Record locator it now says it cost 50k miles and $22 for the same flight for 2 people. What gives?
Besides calling AA (i'm at work now) and talking to someone is there another way to fix this? I tried replicating the record and i could not find it.
__
let me add that as i look at the new locator, it says one leg is outbound, one is return. why would the system do that automatically and different from what it sent as a conf. email?
However when i went back into the Record locator it now says it cost 50k miles and $22 for the same flight for 2 people. What gives?
Besides calling AA (i'm at work now) and talking to someone is there another way to fix this? I tried replicating the record and i could not find it.
__
let me add that as i look at the new locator, it says one leg is outbound, one is return. why would the system do that automatically and different from what it sent as a conf. email?
#7
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
Yep, IT error/glitch when you pull up a held award reservation at aa.com, sometimes the wrong/higher miles are shown for whatever the reason. Nothing to worry about, as mentioned above if you click through to purchase it will revert to the correct pricing.
#8
Moderator: Avis and Rental Cars
Original Poster
Join Date: Oct 2006
Posts: 8,031
If it's anything like mine did in January (and has done at least 2x since), it's a glitch and should price out properly. Have a look at the thread I started in January and the screenshots and let me know if you're seeing the same thing. Mine ended up deducting the proper miles from my account, even though it didn't seem like it was going to.
#11
Join Date: Mar 2003
Location: The Dakotas
Posts: 608
Has happened to me before. I just have called AA and old them I had email confirmation of the lower price. They actually were able to see the lower mileage price and were able to ticket me over the phone- of course waiving the ticketing fee,