AA Lost A Customer For Life (AA didn’t renew my CK)
Jan 16, 2019, 1:20 pm
#106
Join Date: Jul 2011
Posts: 2,312
Great point re WN and Wall Street.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
Jan 16, 2019, 1:26 pm
#107
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Great point re WN and Wall Street.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
If travelling on a journey where AA has non stop services but other airlines require connections, not sure that any time is being wasted by flying AA
Set expectations to be to that which the company says that it will provide and not expect special treatment beyond that and unlikely to be upset
Jan 16, 2019, 1:41 pm
#108
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Great point re WN and Wall Street.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
As for engaging Doug Parker and his so-called loyalty “manager” , if they cared about customers and their loyalty they would have a real loyalty program with a real million miler program versus precipitating their own demise overfocusing on short term $ at expense of long term customers who now give their additional substantial travel to carriers who show respect for their customers. This means if your a hub hostage in chicago New York or calif and plan a future with lots of travel AA is wasting your time. I hope others learn from my mistakes after flying over 3mm in their anemic program.
Haven't seen AA's data leaked, but you can bet that AA and DL have customers in that range too.
That doesn't make OP or anyone else not a valued customer, but before predicting AA's demise over not reupping OP's CK, I would think a bit bigger picture.
Jan 16, 2019, 2:28 pm
#109
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Indeed, particularly for the Y pax. I suspect that the US3 will continue to either take away or charge for what was included in the fare. Loyalty for the US3 has come down to how much are you spending now. The flyer that flys once a week but is required to buy cheap tickets will be treated very, very differently than the flyer flying once a week in paid International J.
Jan 16, 2019, 3:27 pm
#111
Join Date: Jan 2008
Posts: 464
Indeed, particularly for the Y pax. I suspect that the US3 will continue to either take away or charge for what was included in the fare. Loyalty for the US3 has come down to how much are you spending now. The flyer that flys once a week but is required to buy cheap tickets will be treated very, very differently than the flyer flying once a week in paid International J.
Jan 16, 2019, 3:49 pm
#112
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Wow - really surprises me. You flew AA enough for CK over the past 11 years - but did not at least fly UA enough to bump your UA status from LT 1K to LT GS. Eventually when you retire and your flying deceases significantly you will be LT AA Plat and LT UA 1K (instead of LT UA GS).
I assume you have 2MM on AA for LT Plat. But I hope you are able to get LT UA GS. LT UA GS is a real gem. UA could someday eliminate that for future flyers.
I could see if you were DFW based, but being LAX based, UA used to have more flight options that AA. But I guess AA does now.
I assume you have 2MM on AA for LT Plat. But I hope you are able to get LT UA GS. LT UA GS is a real gem. UA could someday eliminate that for future flyers.
I could see if you were DFW based, but being LAX based, UA used to have more flight options that AA. But I guess AA does now.
Jan 16, 2019, 3:51 pm
#113
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Indeed, particularly for the Y pax. I suspect that the US3 will continue to either take away or charge for what was included in the fare. Loyalty for the US3 has come down to how much are you spending now. The flyer that flys once a week but is required to buy cheap tickets will be treated very, very differently than the flyer flying once a week in paid International J.
Seems rather a given that the company would want to treat someone frequently buying high margin fares differently than someone buying the lowest margin fares
Maybe at some point AA ( and other US carriers ) may look at a scheme like SQ's PPS , which provides benefits to customers based on their travel in 1st and business class , with economy class counting for nothing
What matters is what you are doing now, not what you might have done some time in the past - if someone starts spending a lot now then they will be recognised - should the airline not up the offering to this passenger since in previous years, that passenger was not spending much?
Jan 16, 2019, 6:57 pm
#114
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Jan 16, 2019, 9:08 pm
#115
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Moderator
Jan 16, 2019, 9:18 pm
#116
Join Date: Jun 2013
Location: NYC
Programs: UA
Posts: 444
Profit maximization for shareholder is more important than customer loyalty.
I do remember in the early 90s a lawyer throwing a tantrum because AA would not extend his status — less out of town work travel— but this guy would rant if supplies did not have his favorite pens, or lunch delivery was 2 minutes late.
I do remember in the early 90s a lawyer throwing a tantrum because AA would not extend his status — less out of town work travel— but this guy would rant if supplies did not have his favorite pens, or lunch delivery was 2 minutes late.
Jan 16, 2019, 9:55 pm
#117
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Profit maximization for shareholder is more important than customer loyalty.
I do remember in the early 90s a lawyer throwing a tantrum because AA would not extend his status — less out of town work travel— but this guy would rant if supplies did not have his favorite pens, or lunch delivery was 2 minutes late.
I do remember in the early 90s a lawyer throwing a tantrum because AA would not extend his status — less out of town work travel— but this guy would rant if supplies did not have his favorite pens, or lunch delivery was 2 minutes late.
Jan 17, 2019, 10:19 am
#119
Join Date: Dec 2003
Location: NYC
Posts: 6,423
Jan 17, 2019, 3:29 pm
#120
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,927
