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ARCHIVE: 2017 FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? master thread

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Old Jan 7, 2019, 9:29 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
FAQ: What's a Systemwide Upgrade SWU (ex-VIP / VIPOW / "eVIP") 2017 on
Please read this wiki for important information not documented elsewhere.

The current thread can be reached here.

NOTE: CHANGES

NOTE: Upgrade waitlist priority is 1) Status, followed by 2) Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
  • Executive Platinum members automatically earn four SWU when they earn 100,000 EQM (these expire at the end of the following status year).

  • Executive Platinum members will automatically earn two further SWU at 150,000 and 200,000 EQM
(No further SWUs are forthcoming at 250,000 EQM or after, though CK often have access to two more.)

Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
NOTE: As of January 2017

"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."

Upgrades are prioritized first by the following elite status levels:

Concierge Key SM . (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro . . . . (up to 72 hours out)
Platinum . . . . . . . (up to 48 hours out)
Gold . . . . . . . . . . (up to 24 hours out)

After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades /UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)

Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.

From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.

At the airport, upgrades requested will be prioritized in this order:
  1. Status tier
    [^]Rolling 12 month EQD
  2. Systemwide and mileage + copay upgrades
  3. 500-mile upgrades on purchased tickets
  4. 500-mile upgrades on award tickets"
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp

Systemwide Upgrade FAQ:

Q. What are Systemwide Upgrades, exactly?


Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares - must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)

Q. When do SWU clear?

Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y). SWU and EXP UDU have the same priority once the flight and associated upgrade / PALL list has passed to airport control.

Q. Can I use SWU on codeshares operated by AA?

No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.

Q. Are any fare classes ineligible / invalid for SWU upgrades?

Some government and consolidator fares may not be upgraded; Basic Economy flights may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:

[quote]Invalid (for SWU upgrade)
  • Basic Economy tickets, regardless of status level
  • Military fares*
  • Government fares*
  • Agency/industry discounts
  • Employee travel booked in E
  • AAdvantage/promotion free or companion tickets
  • Ticket designators that require a certificate (CEN20, etc.) - contact MSD to verify
  • MSD Site products (ticket designator SITE)
  • CAT25/CAT25 Group Fares for MCLA
  • Charter flights
  • Infant tickets
  • Purchased extra seats (one passenger)
  • Opaque fares
  • Award tickets
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.

Can I still make use if my SWU and credit the flight(s) to another airline?

You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).

From the AAdvantage Terms and Conditions (link)

Q. Can I see SWU eligible flights on aa.com? If not, where?

aa.com will also reflect if a SWU can be used as you book - not that there is availability. One can see required inventory (A or C) using ExpertFlyer or other tools.

Q. What is the priority order for SWU wait list clearing?

Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.

NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.

Q. How do I know if my SWU request has been waitlisted?

You can see it online only 2-3 days prior to your depature. It will say "Systemwide Upgrade Requested". Otherwise, there is no way to know unless you call AA again and ask. In AA app you can see upgrade waiting list from 4 hours prior to the departure. Thank you (link) MrJBoy for clarifying).

If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my Upgrade be preserved / honored?

On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.

Q. Can I gift SWUs to others, and will my or their status apply?

You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one treeling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.

Q. What if I apply a SWU to a traveling companion?

That traveling companion "borrows" your status in terms of priority on the upgrade waitlist until the waitlisted passes to airport control.

Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?

While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.



Further useful details about using SWU

. . . . Four SWUs are earned by Executive Platinum AAdvantage members when they cross the threshold to EXP, and their expiration is essentially the same as the earned status - January 31 of the ensuing status year (e.g. earn May 5 2017, the status and SWUs are good through 31 Jan 2019).

. . . . Two SWUs are earned by Executive Platinum AAdvantage members when they cross the 150,000 and 200,000 EQ EQ Miles; their expiration is essentially the same as the earned status as described above. (Further increments of 50,000 EQM past 200,000 earn no more SWU.)

. . . . Two SWUs (more) are earned by Concierge Key members.

. . . . Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.

. . . . ● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).

. . . . ● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).

. . . . ● N.B. AA will no longer attach expiring (31 Jan 2017 or -18) SWUs to be attached to existing upgrade inventory 1 Feb and after unless one is a very high value customer; AA now has software in place to prevent this, but if you consider yourself a high value customer, you can ask. Speculatively, EXP through 31 Jan 2018 with Concierge Key and / or 4 or 5 Helix / "Eagles" rating and lots of D and above revenue. See FAQ: New changes 90%+ eliminate post-expiration SWU use (Jun 2014)

. . . . ● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears.

. . . . ● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
  • WAS (DCA, IAD)
  • DFW (DFW, DAL)
  • HOU (HOU, IAH)
  • NYC (JFK, LGA) (I think there is a separate rule that says EWR is always part of NYC for this purpose as well)
  • LON (LGW, LHR, STN)
  • SLU (UVF, SLU)
  • TYO (HND, NRT)"
. . . . UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.

. . . . ● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.


Suggested reading:

aa.com: SYSTEMWIDE UPGRADES AND FAQS

FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions

New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC

This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)


Updated 30 Aug 2017 - JDiver

MODERATOR NOTE

Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions

NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)

Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:

Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)

American AAdvantage Forum Moderator Team


FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?

A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)

Q. How do I know if I am a "qualified" member?

A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.

Q. So, exactly who does AA consider "qualified"?

A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).

Q. I've never heard of this. When did it start?

A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.

Q. How are Eagles scores assigned? Are they static, or do they change?

A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.

Q. How can I find out my Helix score / how many Eagles I have?

A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.

Q. So, this is a hidden tier higher than Executive Platinum?

A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.

Q. Do others than Executive Platinum have Helix / Eagles scores?

A. It can be safely assumed all AAdvantage members have such scores.

For further information, see discussions on:

JonNYC's Traveing Better

The Boarding Area

Thanks to JonNYC for most of the information available to the public on this topic.

Updated 6 Oct 2016 - JDiver
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ARCHIVE: 2017 FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? master thread

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Old Feb 4, 2017, 10:22 pm
  #76  
 
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
Question

Originally Posted by schertz
+1 this too --EF is a godsend. Well worth it -- also gives you a whole bunch of waitlist insight that you cannot get in aa.com
Tell me about this waitlist insight...?
asf-07 is offline  
Old Feb 4, 2017, 11:59 pm
  #77  
 
Join Date: Jun 2006
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Originally Posted by prw555
Don't bother with even thinking about, "at booking" SWU C or A space. Doesn't exist. They are going down to 30 minutes prior to departure as evidenced by flights likes of DFW-HKG, LAX-HKG. If you don't and won't fly Y, buy J in advance and save the money, and stress.
Not true, EF often comes thru, bigtime! For example, just an hour ago, (~10pm PST) I checked EF for C inventory on a flight to the South Pacific (leaving tomorrow 2/5/17) and to my amazement saw J4 C1.
I got on the phone to the EXP desk and confirmed that upgrade! wooohoo!

thanks to EF (although note that the EF 'C' alert that I had setup previously did not pick up the upgrade availability, I manually polled for it)
billgrates3 is offline  
Old Feb 5, 2017, 12:24 am
  #78  
 
Join Date: Jun 2016
Location: IL
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Originally Posted by asf-07
Tell me about this waitlist insight...?
In one spot you get:
1.) Award space C checking (manual=real time)
2.) C alerts (not always an end all since they are still queries on a timer)
3.) Seat maps
4.) Number of J seats still for sale (and which code)

it isn't a magic black box that will tell you if you will clear the upgrade, but it does paint a much clearer picture of what is going on with your flight than what you can get from aa.com
schertz is offline  
Old Feb 5, 2017, 8:53 am
  #79  
 
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
Originally Posted by prw555
Don't bother with even thinking about, "at booking" SWU C or A space. Doesn't exist. They are going down to 30 minutes prior to departure as evidenced by flights likes of DFW-HKG, LAX-HKG. If you don't and won't fly Y, buy J in advance and save the money, and stress.
I guess my recently confirmed at booking of SEA-FCO/VCE-SEA and SEA-MUC/HEL-SEA (aa flights only with all TATL included) doesn't exist? Such blanket statements aren't helpful nor accurate.

BTW - I've been pretty successful looking for saver award space and then using my SWUs.
tkelvin69 is offline  
Old Feb 5, 2017, 9:04 am
  #80  
 
Join Date: Aug 2001
Location: NY
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Originally Posted by tkelvin69
I guess my recently confirmed at booking of SEA-FCO/VCE-SEA and SEA-MUC/HEL-SEA (aa flights only with all TATL included) doesn't exist? Such blanket statements aren't helpful nor accurate.

BTW - I've been pretty successful looking for saver award space and then using my SWUs.
So could just use AA.com to find award space which then means SWU is available? Both same inventory bucket?
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Old Feb 5, 2017, 9:11 am
  #81  
 
Join Date: Mar 2007
Posts: 4,966
Originally Posted by anandrag
So could just use AA.com to find award space which then means SWU is available? Both same inventory bucket?
No - award space is U and upgrade is C for business class.
olouie is offline  
Old Feb 5, 2017, 11:13 am
  #82  
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Originally Posted by schertz
To be a little over dramatic--there is a way--switch to UA
Like AA, Delta doesn't offer online search for GUCs (their version of SWU), either.
3Cforme is offline  
Old Feb 5, 2017, 11:54 am
  #83  
 
Join Date: Sep 2006
Location: QDF
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Originally Posted by prw555
Don't bother with even thinking about, "at booking" SWU C or A space. Doesn't exist. They are going down to 30 minutes prior to departure as evidenced by flights likes of DFW-HKG, LAX-HKG. If you don't and won't fly Y, buy J in advance and save the money, and stress.
More realistically for many of us, buy premium economy on a partner. You'll earn more EQM and EQD, and there's at least some chance that your flight will operate as scheduled.
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Old Feb 5, 2017, 12:31 pm
  #84  
 
Join Date: Apr 2009
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Originally Posted by anandrag
So could just use AA.com to find award space which then means SWU is available? Both same inventory bucket?
No, but I've never had a situation (many years worth) where saver business class award space was available where I could not apply a SWU. I put the city pairs where the most desirable segment (TPAC/TALT) is in case the domestic segment is not available.
tkelvin69 is offline  
Old Feb 5, 2017, 3:18 pm
  #85  
 
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I'm in a little bit of a pickle at the moment...

Found Biz Award saver space for SFO-BCN via BA September 2017. Tried to go on AA metal and even IB but nothing panned out. Had to adjust my dates just a little and BA still was the best option in the end to get confirmed outbound and inbound.

Approx 2K is the out of pocket costs for the BA flights. I'm still on the fence if I should book with cash for on BA and apply SWU in hopes of getting F. The agent I spoke thinks even with taking the SFO-MIA flight on F and getting upgraded to F for the 777 flight to BCN might not be worth the risk and possible disappointments.

Inner me is just ready to sang the Biz Award on BA as it's on A380 for the TATL legs and just go with the flow... With there being only 14 seats in F, Not really banking on an op-up. It's a milestone BDay trip and am looking for every way to make it as special as possible. It would be out first time on A380 and am thinking of going upper deck too...

Suggestions much appreciated...
Zacnlinc is offline  
Old Feb 5, 2017, 6:23 pm
  #86  
 
Join Date: Mar 2007
Posts: 4,966
Originally Posted by Zacnlinc
I'm in a little bit of a pickle at the moment...

Found Biz Award saver space for SFO-BCN via BA September 2017. Tried to go on AA metal and even IB but nothing panned out. Had to adjust my dates just a little and BA still was the best option in the end to get confirmed outbound and inbound.

Approx 2K is the out of pocket costs for the BA flights. I'm still on the fence if I should book with cash for on BA and apply SWU in hopes of getting F. The agent I spoke thinks even with taking the SFO-MIA flight on F and getting upgraded to F for the 777 flight to BCN might not be worth the risk and possible disappointments.

Inner me is just ready to sang the Biz Award on BA as it's on A380 for the TATL legs and just go with the flow... With there being only 14 seats in F, Not really banking on an op-up. It's a milestone BDay trip and am looking for every way to make it as special as possible. It would be out first time on A380 and am thinking of going upper deck too...

Suggestions much appreciated...
BA business isn't worth the price for miles plus 2k. Check out aavacations and you will likely get a much better deal - 3300 to 4000 including hotel. And you will earn miles too.
olouie is offline  
Old Feb 5, 2017, 6:54 pm
  #87  
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@Zacnlinc, you cannot use SWUs on BA flights, you need both AA code and metal...

Interestingly though, you can set EF alerts for upgrade space to F on BA and get an upgrade with Avios, if it opens up.
nk15 is offline  
Old Feb 5, 2017, 7:58 pm
  #88  
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Looking to buy a phx-xxx-lhr flight over Xmas probably 12/18-12/29. Fares are running about $1495. Since AA system worthless upgrades are not redeemable at booking should I buy the phx-east coast city-lhr so I only have to endure a quick hop over the pond in Y since the chances are so slim and won't know until the nth hour or take a big risk and book the preferable phx-lax-lhr flight and hope to god it clears? Couldn't imagine 10 hours in a e+ seat (vs phl-) flight. What do you think?
enviroian is offline  
Old Feb 6, 2017, 7:50 am
  #89  
 
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Originally Posted by olouie
BA business isn't worth the price for miles plus 2k. Check out aavacations and you will likely get a much better deal - 3300 to 4000 including hotel. And you will earn miles too.
Just checked AAVacations just for the sake of checking (We have a place already to stay in BCN, but I was curious).

No deal for us. Going over in J (5K+) or F(9K+) price tags and the flights it keep nudging me to select is the BA flight I'm holding a reservation for already.

I'"ll look at a flight an agent found that was on AA and IB metal. But the best we can do for the TATL legs is J. For the ease sake factor, we really don't want more than one connection and would really like to minimize the waiting for it too.

Thanks for the tip/suggestion. But if AA is going to nudge me over to BA for this flight, I'd rather give them the miles and $$ for J than just $$ and be in Y.
Zacnlinc is offline  
Old Feb 6, 2017, 9:00 am
  #90  
 
Join Date: Mar 2007
Posts: 4,966
Originally Posted by Zacnlinc
Just checked AAVacations just for the sake of checking (We have a place already to stay in BCN, but I was curious).

No deal for us. Going over in J (5K+) or F(9K+) price tags and the flights it keep nudging me to select is the BA flight I'm holding a reservation for already.

I'"ll look at a flight an agent found that was on AA and IB metal. But the best we can do for the TATL legs is J. For the ease sake factor, we really don't want more than one connection and would really like to minimize the waiting for it too.

Thanks for the tip/suggestion. But if AA is going to nudge me over to BA for this flight, I'd rather give them the miles and $$ for J than just $$ and be in Y.
Too bad. Doesn't always work out by check out the thread in the premium fare deal section for tips on how to find the best AAvacations deals.
olouie is offline  


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