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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

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Old Jan 6, 19, 6:31 am   -   Wikipost
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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion

The current thread can be read here.


Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.

If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer.

thanks
~magic111


NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd)

Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold.

Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.


Airlines that can be booked for award travel on aa.com

oneworld alliance airline partners
  • AA - American Airlines
  • BA - British Airways (awards incur significant YQ surcharge)
  • AY - Finnair
  • IB - Iberia
  • QF - Qantas
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines
  • UL - Sri Lankan Airlines
other airline partners
  • 9K - Cape Air (but only certain cities)
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad
  • HA - Hawaiian Airlines


All others must be requested by telephone; see Note below.

NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.


Full list of oneworld airline partners (and their affiliates)
  • AA - American Airlines
  • BA - British Airways (Cityflyer, Comair, OpenSkies, Sun-Air of Scandinavia)
  • CX - Cathay Pacific (Dragonair)
  • AY -Finnair (Flybe)
  • IB - Iberia (Air Nostrum, Iberia Express)
  • JL - Japan Airlines (JAL Express, J-Air, Japan Transocean Air)
  • LA- LAN Airlines (LAN Argentina, LAN Ecuador, LAN Express, LAN Colombia, LAN Peru only, merging with JJ to LATAM)
  • MH - Malaysia Airlines
  • QF - Qantas Airways (QantasLink, Jetconnect)
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines (Globus) (excludes Siberia / far eastern Russia awards)
  • UL - SriLankan Airlines
  • JJ - TAM Airlines (merging with LA to LATAM)

When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment.

When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA May show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see.

Full list of additional airline partners offering award redemptions
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines/Horizon Air
  • 9K - Cape Air
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • GF - Gulf Air
  • HA - Hawaiian Airlines


NOTE: Ticketing charge


Code:
oneworld Partners Award Fare Codes First-Business-Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LATAM Group
 JJ - TAM Airlines O I X
 LA – LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------
Effective February 16, 2015, a Reservations Ticketing Service Charge of $30.00 for domestic itineraries and $40.00 for international itineraries will be applied by AA Reservations when ticketing award reservations that can be booked on aa.com. The charge is waived for award reservations that cannot be booked on aa.com including reduced mileage awards, and for Executive Platinums. N.B. Executive Platinums booking award for non-EP will pay the service charges.
NOTE: Rather than release SAAver Awards at 330 days out, AA generally delays 48 hours after the 330 day time period has begun, at or about midnight Central time.

Other rules that may affect your awards:

Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.

oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards.

MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads).

Stopovers and Connections

Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards.

Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link

Domestic Connections must be under 4 hours for domestic flights, with some exceptions: "LIFO" (Last In - First Out connections are generally allowed.

Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award.

International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC.

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this.

"Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed.

See this thread about examples using TN.

Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

See Award with available segments not bookable? (Married Segment issues)
Resources

NOTE: New award charts are posted on AA.com from time to time. See the American Airlines charts here and the oneworld and partner award charts here.
Some airlines or areas have different, extra or special characteristics for securing awards. See

aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search)

AAdvantage awards to / from Australia, New Zealand link

AAdvantage awards to the Galápagos Islands, Ecuador link

AAdvantage awards on Air Tahiti Nui link

AAdvantage awards using British Airways incurring (avoiding) high fees link

AAdvantage award on Cathay Pacific (and Cathay Dragon) link

AAdvantage awards using Etihad Airways link

AAdvantage awards using Fiji Airways link

AAdvantage awards using Japan Airlines link

AAdvantage awards using Qantas Airways link

AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. BA in particular is prone to show "phantom" availability.

  • Award booking services - list and reviews (FT thread)

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.


    Originally Posted by sdsearch View Post
    ...Award Nexus is free (up to a point) for FlyerTalk users. Click "more signup options" under the green Purchase button to sign up for free as a FlyerTalk member.


    What I like about Award Nexus is it has a much nicer user interface than BA and lets you choose whether to search through BA and/or QF, and as you can see each of those may give somewhat different results.


    The "cost" to do all these searches once was a total of 12 points, and you get 200 points free when you signup, and then every 90 days you can reload 100 more points for free (once you're below 10 points). So that gives an idea of how many searches could do free...


  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog


Also see:

aa.com Basic (front page) vs Advanced Award Search Results

Phantom / false AA award availability with AA partners (consolidated)

oneworld and Other Airline (Partner) Awards info, rules 2014 on

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.)

UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Older posts from 2017 have been archived to: this archive thread

Older posts from 2016 have been archived to: this archive thread

Older posts through 2015 have been archived to: this archive thread
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Old Sep 23, 17, 7:16 am
  #916  
 
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 615
Question

Originally Posted by dkc192 View Post
I've had multiple recent instances of upgrading an award ticket (J to F for all) and never been charged a redeposit fee.
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor for AA if to charge deposit fee if I change?
Does the fact that I am AA Life Platinum helps?

Last edited by IntFF; Sep 23, 17 at 7:29 am
IntFF is offline  
Old Sep 23, 17, 7:16 am
  #917  
 
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 615
Question

Originally Posted by dkc192 View Post
I've had multiple recent instances of upgrading an award ticket (J to F for all) and never been charged a redeposit fee.
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor for AA if to charge deposit fee if I change?
Does the fact that I am AA Life Platinum helps?
IntFF is offline  
Old Sep 23, 17, 7:19 am
  #918  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,789
As long as it is an AAdvantage award you can up class the award at no fee.

Originally Posted by IntFF View Post
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor if to charge deposit fee?
AAExecPlatFlier is offline  
Old Sep 23, 17, 7:19 am
  #919  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,789
As long as it is an AAdvantage award you can up class the award at no fee.

Originally Posted by IntFF View Post
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor if to charge deposit fee?
AAExecPlatFlier is offline  
Old Sep 23, 17, 7:58 am
  #920  
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
Posts: 694
Originally Posted by IntFF View Post
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor for AA if to charge deposit fee if I change?
Does the fact that I am AA Life Platinum helps?
This isn't a problem. I changed a flight from X MileSAAver AirBerlin to U MileSAAver AA right before the bankruptcy with no additional fees and have done similar many times.
Willbur is offline  
Old Sep 23, 17, 7:58 am
  #921  
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
Posts: 694
Originally Posted by IntFF View Post
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor for AA if to charge deposit fee if I change?
Does the fact that I am AA Life Platinum helps?
This isn't a problem. I changed a flight from X MileSAAver AirBerlin to U MileSAAver AA right before the bankruptcy with no additional fees and have done similar many times.
Willbur is offline  
Old Sep 23, 17, 1:32 pm
  #922  
 
Join Date: Apr 2015
Location: IAD
Programs: AA, WN, B6 & UA (Not my fault I live near a fortress hub.)
Posts: 454
Is it possible to book multiple awards in one PNR? My example would be:
01/01 QF: SFO-SYD in J (Award One)
01/05 QF: SYD-MEL in Y (Award Two)
01/10 QF: MEL-LAX in F (Award Three)
01/10 AA: LAX-SFO
IAD_flyer is offline  
Old Sep 23, 17, 1:32 pm
  #923  
 
Join Date: Apr 2015
Location: IAD
Programs: AA, WN, B6 & UA (Not my fault I live near a fortress hub.)
Posts: 454
Is it possible to book multiple awards in one PNR? My example would be:
01/01 QF: SFO-SYD in J (Award One)
01/05 QF: SYD-MEL in Y (Award Two)
01/10 QF: MEL-LAX in F (Award Three)
01/10 AA: LAX-SFO
IAD_flyer is offline  
Old Sep 23, 17, 2:57 pm
  #924  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,789
Yes

Originally Posted by IAD_flyer View Post
Is it possible to book multiple awards in one PNR? My example would be:
01/01 QF: SFO-SYD in J (Award One)
01/05 QF: SYD-MEL in Y (Award Two)
01/10 QF: MEL-LAX in F (Award Three)
01/10 AA: LAX-SFO
AAExecPlatFlier is offline  
Old Sep 23, 17, 2:57 pm
  #925  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,789
Yes

Originally Posted by IAD_flyer View Post
Is it possible to book multiple awards in one PNR? My example would be:
01/01 QF: SFO-SYD in J (Award One)
01/05 QF: SYD-MEL in Y (Award Two)
01/10 QF: MEL-LAX in F (Award Three)
01/10 AA: LAX-SFO
AAExecPlatFlier is offline  
Old Sep 23, 17, 3:47 pm
  #926  
 
Join Date: Jun 2008
Posts: 41
Thumbs up

I'm giddy with good news! I was able to snag 4 Business MileSAAver (U) awards for ORD-MAD-LHR on IB for next July. I found 2 one day and then 2 more 3 days later. After reading all the doom and gloom about lack of MileSAAver awards (yes I read that entire thread, too), I am beyond excited to have found these awards! Thanx to @JDiver for the advice & direction.

Here's a question: I have the awards in 2 separate holds (2x2). Should I leave them separate or have them merged before ticketing? In other words, is there an advantage to having them apart or together? Specifically, I am thinking in terms of the next question.

I've heard great thing about the AA 77W business product. How does it compare to the IB business product? Reason I am asking is I am wondering if I should watch for ORD-JFK-LHR on AA100 to become available, or just be happy with the 4 U awards on IB. How would that work if the 4 current awards are on one PNR or 2 PNRs and I find availability on AA100?

Last question - I am working on the CPH-ORD ride home. In EF searching for IB, I can see U listed for a HEL-ORD flt as "IB (AY) 4933", but when I try to search AY awards, I am only able to search in X (economy). How do I get around this? Is there an EF users forum someplace?
Perdita is offline  
Old Sep 23, 17, 3:47 pm
  #927  
 
Join Date: Jun 2008
Posts: 41
Thumbs up

I'm giddy with good news! I was able to snag 4 Business MileSAAver (U) awards for ORD-MAD-LHR on IB for next July. I found 2 one day and then 2 more 3 days later. After reading all the doom and gloom about lack of MileSAAver awards (yes I read that entire thread, too), I am beyond excited to have found these awards! Thanx to @JDiver for the advice & direction.

Here's a question: I have the awards in 2 separate holds (2x2). Should I leave them separate or have them merged before ticketing? In other words, is there an advantage to having them apart or together? Specifically, I am thinking in terms of the next question.

I've heard great thing about the AA 77W business product. How does it compare to the IB business product? Reason I am asking is I am wondering if I should watch for ORD-JFK-LHR on AA100 to become available, or just be happy with the 4 U awards on IB. How would that work if the 4 current awards are on one PNR or 2 PNRs and I find availability on AA100?

Last question - I am working on the CPH-ORD ride home. In EF searching for IB, I can see U listed for a HEL-ORD flt as "IB (AY) 4933", but when I try to search AY awards, I am only able to search in X (economy). How do I get around this? Is there an EF users forum someplace?
Perdita is offline  
Old Sep 23, 17, 5:56 pm
  #928  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,316
Originally Posted by Perdita View Post
I'm giddy with good news! I was able to snag 4 Business MileSAAver (U) awards for ORD-MAD-LHR on IB for next July. I found 2 one day and then 2 more 3 days later. After reading all the doom and gloom about lack of MileSAAver awards (yes I read that entire thread, too), I am beyond excited to have found these awards! Thanx to @JDiver for the advice & direction.

Here's a question: I have the awards in 2 separate holds (2x2). Should I leave them separate or have them merged before ticketing? In other words, is there an advantage to having them apart or together? Specifically, I am thinking in terms of the next question.

I've heard great thing about the AA 77W business product. How does it compare to the IB business product? Reason I am asking is I am wondering if I should watch for ORD-JFK-LHR on AA100 to become available, or just be happy with the 4 U awards on IB. How would that work if the 4 current awards are on one PNR or 2 PNRs and I find availability on AA100?

Last question - I am working on the CPH-ORD ride home. In EF searching for IB, I can see U listed for a HEL-ORD flt as "IB (AY) 4933", but when I try to search AY awards, I am only able to search in X (economy). How do I get around this? Is there an EF users forum someplace?
That's good!

I like to keep my trips on one PNR if possible for management purposes. If AA100 becomes available, no problem. (But Iberia is just fine, as you'll see, transatlantic - just as long as you have sufficient connecting time, because BCN and MAD have been taking longer to process security.)

You can't book codeshares as awards, so for AY you must find availability on AY.
JDiver is offline  
Old Sep 23, 17, 5:56 pm
  #929  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,316
Originally Posted by Perdita View Post
I'm giddy with good news! I was able to snag 4 Business MileSAAver (U) awards for ORD-MAD-LHR on IB for next July. I found 2 one day and then 2 more 3 days later. After reading all the doom and gloom about lack of MileSAAver awards (yes I read that entire thread, too), I am beyond excited to have found these awards! Thanx to @JDiver for the advice & direction.

Here's a question: I have the awards in 2 separate holds (2x2). Should I leave them separate or have them merged before ticketing? In other words, is there an advantage to having them apart or together? Specifically, I am thinking in terms of the next question.

I've heard great thing about the AA 77W business product. How does it compare to the IB business product? Reason I am asking is I am wondering if I should watch for ORD-JFK-LHR on AA100 to become available, or just be happy with the 4 U awards on IB. How would that work if the 4 current awards are on one PNR or 2 PNRs and I find availability on AA100?

Last question - I am working on the CPH-ORD ride home. In EF searching for IB, I can see U listed for a HEL-ORD flt as "IB (AY) 4933", but when I try to search AY awards, I am only able to search in X (economy). How do I get around this? Is there an EF users forum someplace?
That's good!

I like to keep my trips on one PNR if possible for management purposes. If AA100 becomes available, no problem. (But Iberia is just fine, as you'll see, transatlantic - just as long as you have sufficient connecting time, because BCN and MAD have been taking longer to process security.)

You can't book codeshares as awards, so for AY you must find availability on AY.
JDiver is offline  
Old Sep 23, 17, 8:09 pm
  #930  
 
Join Date: May 2007
Location: BOS
Programs: AA EXP, UA GLD
Posts: 1,885
Originally Posted by IntFF View Post
Thanks for info. But all your cases are AAnytime to AAnytime awards.

My case is BA X (Economy) = AA Economy MileSaver that I can book now, to BA U (Biz) = AA Biz MileSaver.
And is the fact that it is on BA a factor for AA if to charge deposit fee if I change?
Does the fact that I am AA Life Platinum helps?
I should've clarified: they have been from U to Z on partner carriers. So BA X to BA U should be fine.
dkc192 is offline  

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