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HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2019)

HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2019)

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Old Aug 4, 19, 3:22 pm   -   Wikipost
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HELP DESK: Lounge Access, Access Rules. Will I Have Lounge Access? (2019)
Please read this wiki carefully; some fine nuances exist.

Link to aa.com Admirals Club, Flagship Lounge Access rules.

Also see Admirals Club rates increasing, new restrictions: 2019
PLEASE DO NOT ALTER THE CONTENT OF THIS MODERATOR NOTE

The Lounge Access Help Desk

To assist members with questions about Lounge Access Rules that they have not been able to answer on their own using the above resources, the AA Moderator team has decided to institute this thread, the third in a series of "Help Desk" threads. N.B.: If you have questions about physical access to a specific lounge (e.g., airside vs. landside, different terminal, etc.), please search for and post to the appropriate specific thread for that lounge.

New threads on this topic will be merged into this one and bumped by the moderators as necessary. As such, we do not expect that this thread will develop into a searchable database, but that it will nonetheless provide a valuable resource to members. As well, we may shed / pare down posts from time to time to a trailing thread or similar device.

Our goal is to provide a place where members can feel welcome to post such questions and expect helpful, accurate responses. In this way, we hope to accommodate the needs and desires of both new and veteran members - those who aren't sure they are interpreting the available resources correctly can ask for help without fear of snarky-appearing responses; those who do not wish to participate in such threads are invited and, indeed, encouraged, to ignore this thread.

Please be forewarned: This thread will be subject to heavy moderation. Posts that are incorrect will be subject to deletion without notice - DO NOT POST answers unless you are 100% sure your answer is complete and correct. Posts that are unhelpful or off-topic will also be subject to deletion without notice - DO NOT POST unless you can be friendly, helpful, concise, and salient.

Finally, a few guidelines for members posting queries to this thread:
  • Please DO make an effort to review the listed resources before posting here.
    • Please DO try to give as much information as possible, including your entire itinerary, with carrier for each segment and codeshares and stopovers clearly designated, your class of service and fare class purchased, whether or not you have Admirals Club or Qantas Club membership, a Citi AAdvantage Executive card (which includes full Admirals Club membership), and the number of guests and your family relationship with them, if any.
      • Please DO understand it could take some time for answers (especially on holidays and weekends.)
        • Please DO thank helpful members volunteering to reply to your questions.

Note: Members interested in arranging AA lounge meet-ups or offer guesting in should use this thread: Admirals Club / Flagship Lounge Meet Up & Guest Offer (master thread)

Also see the future changes in lounges and access: Admirals Club and Flagship Lounge Changes, Renovations & Additions

Sincerely,
The American Airlines AAdvantage forum Moderator Team
(Help Desk established by dstan)
=================end mod note===================

NOTE: The kduarte Lounge Access tool page has become unavailable

Help Desk: Lounge Access Rules / Will I Have Lounge Access?

Lounge Access can be obtained in a number of ways during travel on AA and its oneworld partner airlines. These include purchasing an Admirals Club one day pass, or via Citi AAdvantage Executive MasterCard (including, as of Dec 2015, authorized card users), reciprocity agreements with other airlines, traveling on certain transcon flights in F or J, or traveling internationally with Platinum or Platinum Pro (oneworld Sapphire) or Concierge Key or Executive Platinum (oneworld Emerald) status or in F or J classes of service - except if flying solely within North America destinations other than MEX as AAdvantage elite or AA elite in Business class. The last is often the greatest source of confusion, despite lounge access rules being described clearly on aa.com.

Admirals Club members paid or Executive primary cardholder members) are entitled guests as follows:

Up to two guests or household members (spouse, domestic partner and/or children under the age of 18) may accompany the member.
* Note that AA no longer offers a 30-day membership as of July 25 2016.

Executive card subsidiary cardholders have admission as well.

For AA status-based access (PLT, PlatPro, EXP, Concierge Key),* passengers must: (1) be traveling on an international itinerary (Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in North America (other than on certain three class transcontinental flights) including other destinations in Mexico, and (2) have an onward flight on a oneworld airline marketed and operated flight on the same day.

PLT and PPRO members are eligible for access to all oneworld Business Class lounges, now including Flagship Lounges, including Admirals Clubs; EXP and CK members are also eligible for access to nearly all oneworld First Class lounges, including Flagship Lounges.

Lounges operated by third parties or premium lunges operating outside of oneworld rules (e.g. BA Concorde Room, Qatar Al Safwa or Al Mourjan lounges, AA Flagship First Dining) may be excluded, and all may may refuse admittance if they claim they are crowded. There are other exceptions.

*Non-AA oneworld Sapphire and Emerald elites are not subject to rule #1 above.

Emerald / EP on CX JFK-YVR are not subject to AA limitations and are issued Flagship Lounge invitations for use at JFK.

The following exceptions apply: (in part; for the entire list, see here)

American Airlines and Qantas paid programmes

American Airlines and Qantas offer programmes enabling customers to pay to gain access to their lounges. These programmes are not part of the oneworld agreement, and members of these programmes are not entitled to access lounges under the oneworld agreement.

American Airlines AAdvantage member North American flights

American Airlines Airlines AAdvantage members, regardless of their tier status or class of travel, are not eligble for lounge access when travelling solely on North American flights within or between the U.S, Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Carribean. For more information, visit, http://aa.com/i18n/travelInformation...miralsClub.jsp


Traveling Flagship® Business Transcontinentalalso gives you lounge access and other amenities:
Los Angeles (LAX) - New York (JFK)
San Francisco (SFO) - JFK
LAX - Boston (BOS) – traveling on A321T aircraft only
LAX - Miami (MIA) – traveling on B777-300 aircraft only (through October 26, 2019)
The following exceptions apply:

First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean; customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and vice-versa are eligible for lounge access. oneworld lounge access page - link
On February 17 2016, AA announced an addition to the above. As stated on their Reimagining our lounges page, in the Flagship Lounges section, "Starting in 2017, lounge access will be extended to customers booked in Business and First Class on A321T, Trans-Atlantic, Trans-Pacific and deep South American flights."
Important Note: Though this announcement excluded Northern South America and Central America, those travelling to or from those destinations in J/F or who hold OWE or OWS, including AA elites, do indeed have access to the Flagship Lounge. See the link below for Flagship Lounge access rules for details.

In the Flagship Dining subsection, they state:

Beginning in early 2017, the Flagship Dining experience will be available in select cities with 3-class service:

● Dallas/Fort Worth (DFW) (2019)

● New York (JFK)

● Miami (MIA)

● Los Angeles (LAX)

First Class customers on American’s three class international and transcontinental flights will have exclusive access to Flagship Dining.
All Admirals Club visitors receive free Wi-Fi access at Admirals Clubs (password is available at front desk and throughout the Club on signs), some non-alcoholic and "well" (lower price tier) alcoholic beverages, counter snacks and offered food items; free computer terminals are available for all passengers, and many Clubs have Business Centers and tethered Samsung Galaxy tablets in seating areas. Passengers accessing Admirals Clubs based on status or class of service on international travel are entitled to free drinks coupons usable for higher-tier non-alcoholic and alcoholic beverages and bottles of water.

Flagship Lounges (JFK, LAX, LHR and ORD) offer extended beverages and upscale snack services as well. See below for link.

NOTE: Some Lounges and Clubs are undergoing refurbishment.

Citi Prestige MasterCard holder Admirals Club access ended July 23, 2017.

American Express Platinum cardholder Admirals Club access ended 21 March 2014.

NOTE: It has been verified more airports are allowing multiple terminal access on one's day of departure. LAX has been one since mid-2014.

Admirals Club access is granted the day of flight for statusholders flyingoneworld and those flying F or J, or the following day at the first port of arrival if flying overnight and arriving by 0600.

Airports requiring Lounge users have a same day departure boarding pass include BOG, CCS, CDG, GIG, GRU, LHR, MEX, NRT, SCL, YYZ.

N.B. Qantas Lounges and Clubs require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. They also require Admirals Club members be traveling on a departing AA marketed flight, otherbthan the LAX / TBIT lounge.

Please see the following resources for full details on Lounge Access Rules: (and see below)

. . . ● AA.com: Lounge Access Rules

. . . ● AA.com: American Airlines Flagship Lounge Access Rules

Beginning later in 2017: https://www.aa.com/i18n/travel-info/...ge-updates.jsp opens Flagship access to many more pax.

. . . ● AA.com: Reimaging our lounges

. . . ● AA.com: Admirals Club Membership Guide in a downloadable PDF format.

. . . ● oneworld.com: Lounge Access Rules and Search Tool

. . . ● Wiki: Lounges

. . . ● FT: American Airlines LOUNGE DASHBOARD


For various threads on membership, access by status, transcon service, class of service, Flagship lounge access, lounges directory with links to specific lounge threads, Club member access to partner lounges, recipripocity agreements, etc.

. . . ● Last year's thread:https://www.flyertalk.com/forum/amer...es-2017-a.html
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Old Jun 2, 19, 11:05 pm
  #241  
 
Join Date: Jul 2003
Location: Siskiyou County, CA
Programs: UA *G, AA EXP
Posts: 1,341
Originally Posted by nshep View Post
1) Me and my partner are flying from LHR to SJC in BA F and then taking a connecting flight several hours later with AA onto LAX in domestic first (tickets brought separately), will we get access to any lounge at SJC? (not sure if showing the BA boarding pass will get us access to 'the club' at SJC)
The Club is the main lounge at SJC. I would suspect that your BA arrivals BPs will gain you access but I'm not certain.
2) We will be taking 2 flights from LAX (LAX-LAS and LAX-RNO) and one from LAS-LAX, (all ticketed in domestic first) will I get lounge access based on BA silver status and will I still be allowed one guest? (if this is case is there any particular lounges we should go to?)
At LAX probably the AA Flagship Lounge (I think Silver gets you in there) or the Oneworld Business Lounge in TBIT (there's a walkway from T4).

3) We have booked AA transcon first between SFO-JFK (I understand there is no flagship first lounge here) (my ticket is paid for and my partners is an avios redemption), which lounge is best to go to with this ticket type?!
At SFO there is only the Admirals Club, which is very nice, and you would also have access to Flagship Lounge and First Dining on arrival at JFK.
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SeattleDavid is offline  
Old Jun 3, 19, 12:27 am
  #242  
 
Join Date: Mar 2018
Programs: British Airways Silver
Posts: 92
Sorry what is meant by:

“ you would also have access to Flagship Lounge and First Dining on arrival at JFK”

i am am not taking any connection from JFK that day, I’ll being staying in NYC for awhile. Do you mean like as an arrivals lounge ?
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Old Jun 3, 19, 12:33 am
  #243  
 
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 4,837
Originally Posted by nshep View Post
Sorry what is meant by:

“ you would also have access to Flagship Lounge and First Dining on arrival at JFK”

i am am not taking any connection from JFK that day, I’ll being staying in NYC for awhile. Do you mean like as an arrivals lounge ?
Coming off of AA flights you are allowed access even if you are not connecting. It's outside of OW normal rules, but one they have extended to qualified flights such as yours.
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teemuflyer is online now  
Old Jun 3, 19, 3:57 am
  #244  
 
Join Date: Mar 2018
Programs: British Airways Silver
Posts: 92
So how does that work because isn’t the lounge after security ? What will happen to all my bags if I choose to go and have dinner in the flagship first dining before heading to NYC?

Sorry for all the questions
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Old Jun 3, 19, 4:23 am
  #245  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,876
Originally Posted by nshep View Post
So how does that work because isn’t the lounge after security ? What will happen to all my bags if I choose to go and have dinner in the flagship first dining before heading to NYC?

Sorry for all the questions
You are correct in that the lounge is airside while your bags will be delivered to baggage claim landside. If you don't pick them up then someone from AA baggage should grab them and have them by the AA baggage office.

After you have dinner, it could be as easy as walking down to baggage claim and picking them up from right out front of the office and you're in a taxi 5 mins later. Or you could get to the baggage office and there's 20 people in line, a grumpy agent who says they dont have your bags and you haven't filled put the correct lost luggage form, etc., and it takes an hour to get sorted. YMMV.
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Old Jun 3, 19, 4:34 am
  #246  
 
Join Date: Mar 2018
Programs: British Airways Silver
Posts: 92
Originally Posted by JJeffrey View Post
You are correct in that the lounge is airside while your bags will be delivered to baggage claim landside. If you don't pick them up then someone from AA baggage should grab them and have them by the AA baggage office.

After you have dinner, it could be as easy as walking down to baggage claim and picking them up from right out front of the office and you're in a taxi 5 mins later. Or you could get to the baggage office and there's 20 people in line, a grumpy agent who says they dont have your bags and you haven't filled put the correct lost luggage form, etc., and it takes an hour to get sorted. YMMV.
Ah okay thanks, I don't think we will be in much of a rush as the day will be pretty much be over by the time we land as we are on the 11:16Am SFO departure which lands at 20:19pm. So as long as our bags don't get sent to some incinerator for not being collected ASAP I think we will go to have some dinner as it will be late after we have reached NYC and checked into our hotel etc.

It does surprise me that if AA offer the ability to do this that they don't in some way mark the baggage (extra tag or something) of those who are eligible to do this, so they can easily identify the unclaimed baggage and store it appropriately.

Thanks for everyone's help !

Last edited by nshep; Jun 3, 19 at 4:41 am Reason: spelling
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Old Jun 3, 19, 7:43 am
  #247  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,367
Originally Posted by nshep View Post
It does surprise me that if AA offer the ability to do this that they don't in some way mark the baggage (extra tag or something) of those who are eligible to do this, so they can easily identify the unclaimed baggage and store it appropriately.
You could try asking an agent in the FL to call the baggage office - they can be quite helpful.
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MADPhil is offline  
Old Jun 3, 19, 7:58 am
  #248  
 
Join Date: Jan 2012
Location: NYC,SFO
Programs: AY+ Plat, AA Plat, SPG/Marriott Plat Premier, Hyatt Explorist
Posts: 2,685
Originally Posted by nshep View Post
It does surprise me that if AA offer the ability to do this that they don't in some way mark the baggage (extra tag or something) of those who are eligible to do this, so they can easily identify the unclaimed baggage and store it appropriately.
I don’t think AA intends for the Flagship Lounge and Flagship First dining generally to be used as an arrivals lounge, even though AA certainly allows it for SFO/LAX-JFK flights.

If you do intend to use the lounge on arrival, have a paper boarding pass, as mobile boarding passes “expire” as soon as you land. I have gotten in using a mobile boarding pass, but it did take some extra time because the agent had to take down my details manually.
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Old Jun 11, 19, 1:12 pm
  #249  
 
Join Date: Nov 2010
Location: LAX
Programs: AA Platinum Pro, SPG Gold
Posts: 50
Flying LHR-JFK-LAX on one ticket, LHR-JFK in BA Y and JFK-LAX in AA Y. I've put in for miles+copay upgrades on the JFK-LAX leg, but assuming they don't clear will my wife (Platinum) and I (Platinum Pro) have FL access in JFK?

The language on AA's site is somewhat confusing:

Qualifying AAdvantage® Executive Platinum, Platinum Pro and Platinum
Get access if you’re departing on or connecting to a qualifying international flight marketed and operated by American or a oneworld® airline (regardless of cabin).
Reads like we wouldn't have access, since we're not departing on or connecting to an international flight from JFK, but...

oneworld® Emerald and Sapphire
Get access if you’re departing on or connecting to any flight marketed and operated by American or a oneworld® airline (regardless of cabin). AAdvantage®Executive Platinum, Platinum Pro and Platinum customers traveling solely on North American itineraries do not qualify for Flagship Lounge access.
Reads like we would have access, since we're connecting to an AA flight and are not solely on an NA itinerary.
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Old Jun 11, 19, 2:11 pm
  #250  
 
Join Date: Sep 2013
Location: MSN
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Originally Posted by jcain View Post
Flying LHR-JFK-LAX on one ticket, LHR-JFK in BA Y and JFK-LAX in AA Y. I've put in for miles+copay upgrades on the JFK-LAX leg, but assuming they don't clear will my wife (Platinum) and I (Platinum Pro) have FL access in JFK?
The language on AA's site is somewhat confusing:
Reads like we wouldn't have access, since we're not departing on or connecting to an international flight from JFK, but...
Reads like we would have access, since we're connecting to an AA flight and are not solely on an NA itinerary.
The practice seems to be that you must just have an international flight in the itinerary.
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Old Jun 11, 19, 2:31 pm
  #251  
 
Join Date: Feb 2001
Location: RDU <|> MMX
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Originally Posted by jcain View Post
Flying LHR-JFK-LAX on one ticket, LHR-JFK in BA Y and JFK-LAX in AA Y. I've put in for miles+copay upgrades on the JFK-LAX leg, but assuming they don't clear will my wife (Platinum) and I (Platinum Pro) have FL access in JFK?
You both will have access to the FL at JFK before your flight to LAX by virtue of your same day qualifying int'l flight.
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Old Jun 11, 19, 3:23 pm
  #252  
 
Join Date: Apr 2004
Location: Warren Buffet country
Programs: AA Life Plat 4mm, Hilton Diamond
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I was able to book 2 AA J award seats MCI-ORD-MAD-FCO, last 2 legs on IB; trip is for my in-laws who never travel so of course no status. Should I have them go to the Flagship Lounge at ORD also does IB only have one lounge at MAD, they land at 7:30 - leave for Rome at 11:45?
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Old Jun 11, 19, 3:27 pm
  #253  
 
Join Date: Feb 2001
Location: RDU <|> MMX
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Originally Posted by kmandrew View Post
I was able to book 2 AA J award seats MCI-ORD-MAD-FCO, last 2 legs on IB; trip is for my in-laws who never travel so of course no status. Should I have them go to the Flagship Lounge at ORD also does IB only have one lounge at MAD, they land at 7:30 - leave for Rome at 11:45?
Yep the Flagship Lounge at ORD is where to send them. Once they get to MAD there is one IB lounge they can use in the Schengen area of T4 where their flight to FCO will depart from.
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Old Jun 11, 19, 3:36 pm
  #254  
 
Join Date: Nov 2010
Location: MDE, BWI
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Originally Posted by jcain View Post
Flying LHR-JFK-LAX on one ticket, LHR-JFK in BA Y and JFK-LAX in AA Y. I've put in for miles+copay upgrades on the JFK-LAX leg, but assuming they don't clear will my wife (Platinum) and I (Platinum Pro) have FL access in JFK?

The language on AA's site is somewhat confusing:



Reads like we wouldn't have access, since we're not departing on or connecting to an international flight from JFK, but...



Reads like we would have access, since we're connecting to an AA flight and are not solely on an NA itinerary.
You seem to be under the impression that you need to be in business to qualify. PLT and above, which you both are, qualify no matter what class of travel. I am PLT, I always fly Y and always use the FL on international trips. You may need to show your boarding pass for either the incoming or outgoing flight if they are not on the same PNR, but you definitely have access.

Note: I am assuming the onward flight is the same day or before 6 a.m. the next day, which is a requirement.
coolcoil is online now  
Old Jun 13, 19, 11:59 am
  #255  
 
Join Date: Nov 2010
Location: LAX
Programs: AA Platinum Pro, SPG Gold
Posts: 50
Originally Posted by coolcoil View Post
You seem to be under the impression that you need to be in business to qualify. PLT and above, which you both are, qualify no matter what class of travel. I am PLT, I always fly Y and always use the FL on international trips. You may need to show your boarding pass for either the incoming or outgoing flight if they are not on the same PNR, but you definitely have access.

Note: I am assuming the onward flight is the same day or before 6 a.m. the next day, which is a requirement.
Right, I knew I'd have access from status in general but wasn't sure whether that would apply during the connection from a Y international flight to a Y domestic.

Thanks for the clarification everyone.
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