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AA Corporate Security takes aim at my circuitous routing (ticket validity)

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Old Jun 17, 2019, 8:37 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
American Airlines may intervene in overly circuitous routing as covered by the AA Conditions of Carriage


Ticket validity link to these Conditions of Carriage

Tickets are valid for travel only when used with all terms and conditions of sale.

Your ticket is valid only when:

Travel is to/from the cities on your ticket and in your trip record
You meet all the fare requirements

Fare requirements, like dates, special purpose or status, may include:

  • Dates of stay (a Saturday night, weekend, etc.)
  • Military status (to qualify for a military fare)
  • Official government business (to qualify for a government fare)
  • Attendance at an event (to qualify for a meeting or convention fare)

Your ticket is not valid when:
  • You don't meet the dates of stay, purpose or status requirements for the fare
  • We find that the ticket was bought using an exploitative practice

Exploiting fare rules

Reservations made to exploit or circumvent fare and ticket rules are strictly prohibited.

Examples include (but are not limited to):

  • Purchase a ticket without intending to fly all flights to gain lower fares (hidden cities)
  • Buy a ticket without intent to travel, including to gain access to our airport lounges or other facilities
  • Combine 2 or more roundtrip excursion fares end-to-end to circumvent minimum stay requirements (back-to-back ticketing)
  • Book a ticket in someone's name without the person's consent (which is illegal)
  • Hold reservations for reasons including securing upgrades, blocking seats or obtaining lower fares

If we find evidence that you or your agent are using an exploitive practice, we reserve the right to:

  • Cancel any unused part of the ticket
  • Refuse to let the passenger fly and check bags
  • Not refund an otherwise refundable ticket
  • Charge you for what the ticket would have cost if you hadn't booked it fraudulently.

Fare errors

If we sell a fare in error, we have the right to cancel the ticket. This includes fare errors, computer errors and third party errors (human or computer). We make every effort to prevent, detect and correct errors as soon as possible.

When we issue a mistaken fare, we'll void the ticket, give a full refund and notify you within:

  • 72 hours after we learn of the mistaken fare
  • At least 24 hours before departure if you bought the ticket less than 72 hours before departure
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AA Corporate Security takes aim at my circuitous routing (ticket validity)

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Old Jun 17, 2019, 8:23 am
  #151  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
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Nothing has changed since this was posted. This is FlyerTalk, not Family Feud. Please keep your interpersonal bickering off post.

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Originally Posted by JY1024
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Last edited by JDiver; Jun 17, 2019 at 9:04 am
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Old Jun 17, 2019, 8:44 am
  #152  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by ryan182
I can't really blame them as your requested routing is...if I was to be charitable, ridiculous


What they booked is still a bit absurd but at least it doesn't backtrack
To recap, iirc the OP booked TP / Avios runs in Business using the favorable PTY offerings at the time, and when schedule changes were made the OP changed the original travel to the circuitous routing depicted above (first GC Map illustration). AA added a two stop maximum to the fares mid-2018.

The OP was contacted by Corporate Security a couple of months prior to flying and offered the option to fly original routing purchased (second GC Map illustration) or ticket cancellation with full refund.

The Conditions of Carriage (added to the Wikipost) seem to cover some of these in what they call “an exploitive practice” and fare errors. For sure, according to members’ experiences, AA can and will go after people who create and buy these circuitous routings and at least cancel their tickets if they become aware of them.

Last edited by JDiver; Jun 17, 2019 at 9:03 am
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Old Jun 17, 2019, 9:09 am
  #153  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Originally Posted by JDiver
For sure, according to members’ experiences, AA can and will go after people who create and buy these circuitous routings and at least cancel their tickets if they become aware of them.
But how does AA become aware of these particular reservations?

Is it someone in reissue that flags them? Corporate Security runs a pivot table to find certain routings? Or just AA have a spy in an online forum?

(Maybe a combination of all of the above)
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Old Jun 17, 2019, 9:20 am
  #154  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by btonkid12345
But how does AA become aware of these particular reservations?

Is it someone in reissue that flags them? Corporate Security runs a pivot table to find certain routings? Or just AA have a spy in an online forum?

(Maybe a combination of all of the above)
All of the above are possible; the unit has pretty skilled people equipped with the tools they need, apparently. Some years ago, an AA (Corp Sec is assumed) employee and FT member “burned” some FT and AAdvantage members who were deemed to be trading or bartering AA instruments (miles, SWU) in The Coupon Connection forum, for example. (As a result, TCC Rules we’re revamped, and no AA instruments may be offered in TCC. It may be AA was satisfied with that, but otoh they could still read here - I’m pretty sure they read Craig’s List, etc.)
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Old Jun 17, 2019, 9:36 am
  #155  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
Originally Posted by btonkid12345
But how does AA become aware of these particular reservations?

Is it someone in reissue that flags them? Corporate Security runs a pivot table to find certain routings? Or just AA have a spy in an online forum?

(Maybe a combination of all of the above)
I'm not trying to argue semantics or anything, but as an IT consultant of sorts, I can pretty much guarantee you they're not making a basic pivot table. If Corporate Security were to pull all of the Sabre data or even a large subsection of it and put it in Excel, it would be too much data for Excel to handle. They would be much more efficient using targeted SQL queries on their database directly, possibly leveraging some of Sabre's APIs. I'm not sure if corporate security has their own data scientists or how many resources they have dedicated from their centralized data science group.

There is functionality within Sabre and Qik for agents to refer possible hidden city tickets to corporate security, it's possible that this type of referral or a similar type of referral was made. Also, many reservations that AA staff touch are audited for compliance with policy. It's likely that given the number of reissues that this ticket had, one of the reissues was audited and was referred to corporate security by the auditor.
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