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ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

Old Jun 14, 16, 8:32 pm
  #346  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,539
Originally Posted by illinifan4249 View Post
Is there anyway to ensure that if you and a companion on the same PRN request an upgrade with stickers that it will only clear if you clear into seats that are next to each other? Since we would rather sit in MCE if it means that we get to sit next to one another.
I had quite a few upgrades in the day and almost none of them cleared into adjacent seats. If you are quick you can sometimes change online, if not you have to hope to be able to offer a comparable seat for a swap and ask nicely.
MADPhil is offline  
Old Jun 14, 16, 8:37 pm
  #347  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,976
Originally Posted by illinifan4249 View Post
Is there anyway to ensure that if you and a companion on the same PRN request an upgrade with stickers that it will only clear if you clear into seats that are next to each other? Since we would rather sit in MCE if it means that we get to sit next to one another.
No. Just that you either clear together or not at all.
AAExecPlatFlier is offline  
Old Jun 16, 16, 6:24 pm
  #348  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,172
Originally Posted by nlkm9 View Post
I hope someone can answer this for me, I have looked through dozens of threads and cannot find the answer...I have fallen from XP to Gold--I request upgrade everytime I fly but just wonder since my chances are so small, is there anything else I can use my 500 mile upgrades for? I have quite a few in my acct.
thanks
I assume you are based in Charlotte. If you are only traveling at peak travel times, you probably have a snowballs chance in July of getting an upgrade as Gold. But, if you fly at off times, especially Sunday morning (and maybe Saturday), you have a lot better chance.
stc is offline  
Old Jun 19, 16, 3:13 pm
  #349  
 
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,792
Rebooked after flight cancellled, but 500-mile upgrade certs taken?

I am Platinum, and I was to fly LGA-PHL-XX recently. I was upgraded (for free) on the LGA-PHL flight since it is under 500 miles, and the PHL-XX flight was in coach on an all-coach regional jet. The PHL-XX flight was cancelled, and so I was automatically booked on another routing that arrived at XX about an hour later than my original flight.

I was in first class on the new flights, and I was happy, thinking that AA had given me an operational upgrade as a gesture of goodwill. However, I now see that 2 500-mile upgrade certificates were deducted from my account. I wouldn't have upgraded; I don't ever upgrade on LGA-XX flights since it's just not worth it to use the certificates or pay for first class.

Yes, I should not have assumed that the upgrade was free. However, is there anything that I can do to avoid having 500-mile upgrades involuntarily used in the future? Do I have any kind of claim for 2 free ones? I would prefer not to complain, unless this is a legitimate complaint.

Thanks.
ibrandsguest is offline  
Old Jun 19, 16, 3:24 pm
  #350  
 
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA Plat, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,122
There's been lots of reports of this happening. I've been upgraded several times without requesting it, and a couple times I've had mile certs deducted.

You don't have to assume it's not free. If you didn't request it, you have to default that AA chose you to move up, most likely due to Y oversell (and if you're first flight was cancelled, there's a good chance they filled the new plane up).
BThumme is offline  
Old Jun 26, 16, 1:42 am
  #351  
 
Join Date: Mar 2015
Location: SLC
Programs: AA EXP, Marriott Platinum
Posts: 164
Upgrade Option Unavailable

I bought a domestic package on Expedia that included AA flights. The trip was automatically added into my AA account and included several segments of long and short flights. Few hours after the booking I got an email from AA saying they were unable to automatically request for an upgrade and prompted me to go online to make the request. Unfortunately the upgrade link on AA.com says its unavailable when I logged in.

Are there any restrictions to upgrades for flight packages purchased on travel sites?
festriaqua is offline  
Old Jun 26, 16, 2:21 am
  #352  
 
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,130
I have seen the FA selling upgrades...just ask at the gate..
'Not worth it on a short flight,,,..to me.
satman40 is offline  
Old Jun 26, 16, 2:48 am
  #353  
 
Join Date: Mar 2015
Location: SLC
Programs: AA EXP, Marriott Platinum
Posts: 164
Originally Posted by satman40 View Post
'Not worth it on a short flight,,,..to me.
Thanks. But as Plat, I'm supposed to be automatically added to upgrade list for flights 500 miles or less. And I was planning to use the upgrade coupons for the longer segments. Issue at the moment is that all of them are unavailable.
festriaqua is offline  
Old Jun 26, 16, 2:54 am
  #354  
 
Join Date: Oct 2015
Location: BNA
Programs: AA EXP, SPG Platinum, HH Diamond, UA Silver, Marriot Plat
Posts: 764
Call AA
oysterhead43 is offline  
Old Jun 26, 16, 2:56 am
  #355  
 
Join Date: Jan 2012
Location: NYC, SFO
Programs: AY+ Plat, AA Plat, Marriott Titanium, Hyatt Discoverist
Posts: 2,840
I am not aware of any restrictions on upgrades for AA-marketed and operated flights bought as a package through third-party sites, but I've never booked flights using a package so I might be missing something.

Some potential reasons why you may not be able to request an upgrade online (or at all) include:
- You have more than 1 companion traveling with you
- Your flight(s) are not marketed by AA, i.e., no AA flight number/codeshare
- Your flight doesn't have first class (regional jets like the CR2)

You should call in and speak to an agent.
flyingeph12 is offline  
Old Jun 26, 16, 5:50 am
  #356  
 
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 542
Upgrades are only offered on published fares. Its quite possible the fare purchased as part of the package is not considered a published fare and more like a wholesale or consolidator fare.
milesandmoremiles is offline  
Old Jun 26, 16, 1:26 pm
  #357  
 
Join Date: Mar 2015
Location: SLC
Programs: AA EXP, Marriott Platinum
Posts: 164
Originally Posted by milesandmoremiles View Post
Upgrades are only offered on published fares. Its quite possible the fare purchased as part of the package is not considered a published fare and more like a wholesale or consolidator fare.
Would this affect earning miles as well?
festriaqua is offline  
Old Jun 28, 16, 3:13 am
  #358  
Moderator: American AAdvantage, Signatures
 
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, Marriott Platinum, National Exec, AA EXP Emeritus
Posts: 9,142
Originally Posted by festriaqua View Post
I bought a domestic package on Expedia that included AA flights. The trip was automatically added into my AA account and included several segments of long and short flights. Few hours after the booking I got an email from AA saying they were unable to automatically request for an upgrade and prompted me to go online to make the request. Unfortunately the upgrade link on AA.com says its unavailable when I logged in.

Are there any restrictions to upgrades for flight packages purchased on travel sites?
I've shifted this discussion to the extant consolidated thread discussing 500 mile upgrade protocols and questions.

~Moderator
Microwave is offline  
Old Jun 28, 16, 11:23 pm
  #359  
 
Join Date: Jul 2012
Posts: 30
How do upgrades work?

I recently bumped up in status to Platinum. I had gold, but didn't take advantage of the upgrades too much (once or twice). I figured with Platinum my chances would increase dramatically.

I recently booked two flights W-F to chicago this week and next week.

I requested an upgrade using my 500 mile upgrade allotment. I havent received it for my wednesday flight but would check how many seats were open and only saw 1. I did notice some bulk head seats cleared up so I figure they got the upgrades. I cant complain with an exit row seat and no one in front of me though.

Now I am in the 72 hour range for my Friday flight as well. I have checked the status of that flight and see 9 open seats in first class. I assume I would clear but it's weird to me that I haven't cleared yet. Any idea on the timeframe that I typically would clear? I would worry if it got to 24 hours because then gold members could potentially clear as well.

Can someone explain to a newb, how exactly this works? If I haven't cleared by tomorrow night, do you think I should call AA or would they laugh at me?
Lucky7dawg is offline  
Old Jun 28, 16, 11:30 pm
  #360  
 
Join Date: Nov 2014
Location: Aspen, CO
Posts: 745
TBH I've given up trying to track upgrades and have been more pleased with getting
surprise upgrades But regarding your question, not all upgrades will clear days in
advance - sometimes you'll be upgraded a few hours before the flight or even at the
gate.
Gino Troian is offline  

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