ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
#16
Join Date: Jul 2009
Location: AUS / DXB
Programs: BA Silver | AA LT Gold | EY Silver | Marriott LT Titanium
Posts: 1,838
Quick question about companion upgrades since it's been a while since I have used stickers.
I am flying AUS-DFW-EGE next week with a companion. He is a BA Silver (OW Sapphire) on a separate record. My AA EXP account is listed on my record. Our itineraries have been linked for the purposes of upgrades, and the upgrades have already cleared on both segments. I do have a few stickers in my account from my Plat days. So my questions are....
1. Can the required stickers be pulled from my account, since we are traveling together and our records are linked? Or will we have to buy him stickers at the airport since he is on a separate record?
2. Since he is BA Silver / OWS, does he get the AUS-DFW segment (under 500 miles) for free under the new rules (since AA Gold and Plats no longer required them for short flights), or will we need a sticker for this? I know that strictly speaking the sticker-less short flight upgrades are only for AA elites but I'm curious to know how this works in practice for OW elites as companions.
I am flying AUS-DFW-EGE next week with a companion. He is a BA Silver (OW Sapphire) on a separate record. My AA EXP account is listed on my record. Our itineraries have been linked for the purposes of upgrades, and the upgrades have already cleared on both segments. I do have a few stickers in my account from my Plat days. So my questions are....
1. Can the required stickers be pulled from my account, since we are traveling together and our records are linked? Or will we have to buy him stickers at the airport since he is on a separate record?
2. Since he is BA Silver / OWS, does he get the AUS-DFW segment (under 500 miles) for free under the new rules (since AA Gold and Plats no longer required them for short flights), or will we need a sticker for this? I know that strictly speaking the sticker-less short flight upgrades are only for AA elites but I'm curious to know how this works in practice for OW elites as companions.
#17
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
You should be able to do this at the airport. So he will not be able to use OLCI to get his BP.
#18
Join Date: Jan 2008
Location: New York
Programs: BAEC Silver, &c.
Posts: 446
Hi everyone, I have a (maybe very dumb) sticker question, and even after reading through the bulk of this thread, I didn't see this particular combo.
Anyway:
Thanks for any clarification from this confused person!
Anyway:
- I'm Plat, my companion is Gold
- He has way more stickers than I do; I currently have none.
- To that, his firm will pay for his F ticket. It's not worth the premium over coach for me to book F outright on this flight.
- If we're both on the same flights (just in different classes), can I link our PNRs?
- And then, if I clear, is it possible to pull the stickers from his account (at check-in)?
Thanks for any clarification from this confused person!
#19
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
- I'm Plat, my companion is Gold
- He has way more stickers than I do; I currently have none.
- To that, his firm will pay for his F ticket. It's not worth the premium over coach for me to book F outright on this flight.
- If we're both on the same flights (just in different classes), can I link our PNRs?
- And then, if I clear, is it possible to pull the stickers from his account (at check-in)?
Anyway, your friend should call and request that stickers for your ug should be taken from his account. At check in, do not go to the kiosk but to a live agent and repeat this request. Good luck!
#20
Join Date: Jan 2008
Location: New York
Programs: BAEC Silver, &c.
Posts: 446
Thanks, aktchi! Glad to see this is not such a wacky scenario after all. Here's hoping for a helpful and competent agent at the airport...
#21
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,927
Hi everyone, I have a (maybe very dumb) sticker question, and even after reading through the bulk of this thread, I didn't see this particular combo.
Anyway:
Thanks for any clarification from this confused person!
Anyway:
- I'm Plat, my companion is Gold
- He has way more stickers than I do; I currently have none.
- To that, his firm will pay for his F ticket. It's not worth the premium over coach for me to book F outright on this flight.
- If we're both on the same flights (just in different classes), can I link our PNRs?
- And then, if I clear, is it possible to pull the stickers from his account (at check-in)?
Thanks for any clarification from this confused person!
#23
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,927
The only actual wording I found is "AAdvantage elite status members may upgrade one companion traveling on the same flight using 500-mile upgrades from their own account as payment" which is sufficiently vague that you might be in luck.
#24
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
I have a single PNR reservation of 4 people (incl myself and a Ruby, other two no status) on 2 legs, 1 under 500 miles and one over. I was told by an AAgent that no 500-mile upgrades can be requested/used in this situation whatsoever unless I split the reservation right now. Is that true? I thought I would be able to effectively 'specify' who I would like to upgrade and our party would be split if upgrades were processed (for myself and who I specified) prior to airport control. Furthermore, isn't my sub-500-mi segment upgrade supposed to be requested even if I took no action? This is baffling and I wonder if any seasoned FTer can give me some advice. Thanks in adv
#25
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Are notification emails a thing of the past? I've received three complimentary upgrades and two SWUs have cleared so far this year, and I haven't received any type of notification from AA (other than the seat changing online). Anyone else have this experience?
Last edited by zpaul; Jan 9, 2016 at 3:00 pm
#26
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have a single PNR reservation of 4 people (incl myself and a Ruby, other two no status) on 2 legs, 1 under 500 miles and one over. I was told by an AAgent that no 500-mile upgrades can be requested/used in this situation whatsoever unless I split the reservation right now. Is that true? I thought I would be able to effectively 'specify' who I would like to upgrade and our party would be split if upgrades were processed (for myself and who I specified) prior to airport control. Furthermore, isn't my sub-500-mi segment upgrade supposed to be requested even if I took no action? This is baffling and I wonder if any seasoned FTer can give me some advice. Thanks in adv
Your best bet is to split the record in two with separating the two status pax so at least each PNR would have some status. Even getting two upgrade seats at once may be a stretch. Swapping seats as you board the flight will allow you to decide who sits where (just no swapping in-flight).
As for your personal upgrade, again, the process is set to upgrade the entire PNR or no one. Until you split the PNR to something that can be upgraded (two or less), your request will be denied.
You can make a request for AA to update their IT process, but I seriously doubt it will happen before your flight, if at all.
#27
Join Date: Jan 2007
Programs: Delta PM
Posts: 216
500-mile upgrade question
Couldn't answer this permutation via search - can someone advise?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
Thanks in advance!!
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
Thanks in advance!!
#28
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Couldn't answer this permutation via search - can someone advise?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
~Moderator
#29
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Couldn't answer this permutation via search - can someone advise?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
#30
Join Date: Jan 2007
Programs: Delta PM
Posts: 216
If you request a sticker upgrade and it doesn't clear by the time you check in, you'll need to have enough stickers in your account to check in, or remove yourself from the upgrade list. Your best bet at this point is to wait longer, and check in at the airport if you don't get an upgrade notification before then. You can then remove yourself from the upgrade list and check in without buying stickers, if that's your pleasure.