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ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

Old May 6, 16, 6:20 pm
  #271  
 
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I'm confused about the interpretation posted in the thread wiki:

Flights booked prior to status changes probably will not reflect the status change until an update is requested; this may impact upgrade list position.
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?

I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
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Old May 7, 16, 7:41 am
  #272  
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Originally Posted by ralphs View Post
I'm confused about the interpretation posted in the thread wiki:



If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?

I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
Yes, they do say that. Now in real life, it may be helpful to cancel and reapply the update request after making status to make sure everything is flagged properly in the system. Your request date should shift but your status will be higher. We hope they will fix this issue, but not sure how we can prove it.
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Old May 8, 16, 3:30 am
  #273  
 
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Fair enough. Is there a way to cancel a 500-mile upgrade request online or in the app?
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Old May 8, 16, 7:06 am
  #274  
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Originally Posted by ralphs View Post
Fair enough. Is there a way to cancel a 500-mile upgrade request online or in the app?
No.
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Old May 8, 16, 7:41 am
  #275  
 
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Just call and request them to "refresh" the reservation so it reflects your current status.
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Old May 8, 16, 8:08 am
  #276  
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Originally Posted by ralphs View Post
I'm confused about the interpretation posted in the thread wiki:

If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?

I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
Originally Posted by aktchi View Post
Just call and request them to "refresh" the reservation so it reflects your current status.
Newly earned status not carrying through to previously booked itineraries is a well known problem. aktchi's solution is easiest and best; your request date is preserved, your status is updated. Occam's razor and all that.
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Old May 11, 16, 12:07 pm
  #277  
 
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Upgrade lists

Apologies. I know this has been covered before, but I'm working off an I Pad instead of my trusty desk top.

Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.

Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?

Thank you all in advance.
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Old May 11, 16, 12:14 pm
  #278  
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You are already on the airport upgrade list.

The airport standby list is for standby passengers.
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Old May 11, 16, 12:24 pm
  #279  
 
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Originally Posted by Dallas49er View Post
Apologies. I know this has been covered before, but I'm working off an I Pad instead of my trusty desk top.

Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.

Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?

Thank you all in advance.
Once you are on the upgrade list it is actually put in order based on status and booking date.
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Old May 11, 16, 12:32 pm
  #280  
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Originally Posted by WiscAZ View Post
Once you are on the upgrade list it is actually put in order based on status and booking date.
Request date. Which may or may not be the same as booking date.
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Old May 11, 16, 12:57 pm
  #281  
 
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Also a quick note that you should not assume that 2 people traveling together under the same PNR are together on the upgrade list.
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Old May 11, 16, 4:42 pm
  #282  
 
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Curious case: Me and my wife travelling on the same flight, but different reservations.

I've been a PLT since last year, she's recently made PLT this year, but booked while still GLD, I think. Anyway, I booked way earlier (as in several weeks) than her and got an O fare, she's on an S-fare.

She just got her upgrade e-mail. I checked my booking, but still 'requested' (through my lousy "dutch" version of the website).

There's multiple seats open on the seat-map, although that means little...

Now, I actually am happy that she's getting the upgrade, so I don't have to do the "I insist" dance with her, if it were just me that got upgraded. But I'm still baffled why hers was processed before mine, because going by AA-rules, I would have expected my booking to take precedence.

Anyone understand what's going on here?

I've noticed before that my itineraries that start in Europe tend to not have my upgrades processed in advance, even if I sometimes clear at the gate.


And now I did get my upgrade. Only a few hours after hers. Nothing to see here, I guess.

Last edited by AtlanticX; May 11, 16 at 9:26 pm Reason: Because I did get upgraded after all
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Old May 11, 16, 4:46 pm
  #283  
 
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Originally Posted by JDiver View Post
Newly earned status not carrying through to previously booked itineraries is a well known problem. aktchi's solution is easiest and best; your request date is preserved, your status is updated. Occam's razor and all that.
I took myself off the list then back on... Now I'm probably lower on the list.
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Old May 11, 16, 5:39 pm
  #284  
 
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Originally Posted by hiima View Post
I took myself off the list then back on... Now I'm probably lower on the list.
Possibly. However, depending on availability, it may still work out for you, and we wish you good luck.
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Old May 11, 16, 8:16 pm
  #285  
 
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Originally Posted by AtlanticX View Post
Curious case: Me and my wife travelling on the same flight, but different reservations.

Anyone understand what's going on here?

I've noticed before that my itineraries that start in Europe tend to not have my upgrades processed in advance, even if I sometimes clear at the gate.
Hard to know. We don't get to see many test situations like this to verify. If I said it was due to fare class, many people will quickly jump in to say that is not the case on AA.

I would say that you could only really have a complaint if you don't get upgraded at all (even if you get battlefield). I would then contact AA after the related flight, provide both PNRs, confirm the date you check the box to request the upgrade (booking date or whatever) and see if they will reply. There is no need apparently to mention the wife's GLD to PLT change. Both are PLT as of the sweep start (72 hrs).

I still think some things do go wrong in the upgrade process, but it is so hard to know what causes the sweeps to not work properly as there is no transparency until four hours prior to a flight scheduled departure.

Rasheed
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