ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
#271
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
I'm confused about the interpretation posted in the thread wiki:
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
Flights booked prior to status changes probably will not reflect the status change until an update is requested; this may impact upgrade list position.
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
#272
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm confused about the interpretation posted in the thread wiki:
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
#273
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Fair enough. Is there a way to cancel a 500-mile upgrade request online or in the app?
#274
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
#275
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Just call and request them to "refresh" the reservation so it reflects your current status.
#276
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I'm confused about the interpretation posted in the thread wiki:
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
If I booked a flight and requested upgrades as Gold, and I'm now Platinum, will my upgrade list position be automatically bumped up to Platinum?
I called AAdvantage support just now and the CSR told me that my upgrade list position will automatically take into account my new Platinum status, despite the fact that I previously booked/requested as Gold. She told me I would not need to do anything.
#277
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Upgrade lists
Apologies. I know this has been covered before, but I'm working off an I Pad instead of my trusty desk top.
Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.
Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?
Thank you all in advance.
Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.
Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?
Thank you all in advance.
#278
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
You are already on the airport upgrade list.
The airport standby list is for standby passengers.
The airport standby list is for standby passengers.
#279
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Apologies. I know this has been covered before, but I'm working off an I Pad instead of my trusty desk top.
Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.
Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?
Thank you all in advance.
Flying back home today with MrsDallas49er (also EXP). We are on the upgrade list, having checked in yesterday at the 23 hour mark.
Is there any advantage (no pun intended) to getting to the airport early to get on the "Airport Standby List", or does the original upgrade request time stamp work in terms of processing UPGs at the gate?
Thank you all in advance.
#281
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
Also a quick note that you should not assume that 2 people traveling together under the same PNR are together on the upgrade list.
#282
Join Date: Aug 2014
Location: AMS
Programs: AAdvantage Platinum, Asiana Club Silver, Flying Blue Ivory
Posts: 368
I've been a PLT since last year, she's recently made PLT this year, but booked while still GLD, I think. Anyway, I booked way earlier (as in several weeks) than her and got an O fare, she's on an S-fare.
She just got her upgrade e-mail. I checked my booking, but still 'requested' (through my lousy "dutch" version of the website).
There's multiple seats open on the seat-map, although that means little...
Now, I actually am happy that she's getting the upgrade, so I don't have to do the "I insist" dance with her, if it were just me that got upgraded. But I'm still baffled why hers was processed before mine, because going by AA-rules, I would have expected my booking to take precedence.
Anyone understand what's going on here?
I've noticed before that my itineraries that start in Europe tend to not have my upgrades processed in advance, even if I sometimes clear at the gate.
And now I did get my upgrade. Only a few hours after hers. Nothing to see here, I guess.
Last edited by AtlanticX; May 11, 2016 at 8:26 pm Reason: Because I did get upgraded after all
#283
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
I took myself off the list then back on... Now I'm probably lower on the list.
#285
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
Curious case: Me and my wife travelling on the same flight, but different reservations.
Anyone understand what's going on here?
I've noticed before that my itineraries that start in Europe tend to not have my upgrades processed in advance, even if I sometimes clear at the gate.
Anyone understand what's going on here?
I've noticed before that my itineraries that start in Europe tend to not have my upgrades processed in advance, even if I sometimes clear at the gate.
I would say that you could only really have a complaint if you don't get upgraded at all (even if you get battlefield). I would then contact AA after the related flight, provide both PNRs, confirm the date you check the box to request the upgrade (booking date or whatever) and see if they will reply. There is no need apparently to mention the wife's GLD to PLT change. Both are PLT as of the sweep start (72 hrs).
I still think some things do go wrong in the upgrade process, but it is so hard to know what causes the sweeps to not work properly as there is no transparency until four hours prior to a flight scheduled departure.
Rasheed