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-   -   ARCHIVE: NEWBIE LOUNGE 2019: Ask "Newbie" AA Questions Here (flame free) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1948542-archive-newbie-lounge-2019-ask-newbie-aa-questions-here-flame-free.html)

NYC Flyer Feb 26, 19 11:14 am


Originally Posted by Smrtmom1 (Post 30823624)
The key to your statement is "timely manner". The original post was asking if it mattered if someone checked in late or early. I was pointing out that it does matter. And the compensation given for being bumped doesn't help if you needed to make that flight, but waited to check in at the desk or kiosk at the airport 45 minutes before the flight. Especially if you are one of the last ones to check in.

My point was simply that the statement below is inaccurate under current practices for domestic travel. Airlines provide compensation at levels sufficient to prevent denied boarding. Checking in 23 hours vs 6 hours vs 1 hour ahead of time is not relevant, as long as you meet the minimum required time set by the airline. I agree there may be a better selection for pre-reserving seats earlier in the process, but if you don't have seats assigned, you're likely on a basic economy fare, and may not have a choice in the location of seats anyway.


Originally Posted by Smrtmom1 (Post 30816394)
...it's all about seats and NOT being bumped. If the plane is oversold, and they need to force bump, they start with those who checked in last and work their way up.


pinniped Feb 26, 19 12:28 pm


Originally Posted by JDiver (Post 30823806)
HUCA (or ask another agent) certainly applies here. Your request is reasonable and AA can certainly reaccommodate into non-award seats on their aircraft.

Well, now I've had strike #2 . Agent at MCI says that I cannot change anything because of the Iberia segment. :confused: At first, she said I'd just have to fly 1 Iberia segment, making it sound like I could change it. So I suggested MCI-MIA-MAD (not really knowing if that's even feasible). Then she said no, it has to be LHR-MAD.

Then I asked if being at a hub airport, at a Customer Service Center, would help, and she said "Maybe...they can do things I can't." So that's my next step - I'll be in Phoenix later today. She also suggested I could cancel the entire itinerary and get a redeposit and refund, but I'd rather not do that.

After that, I guess it's Twitter? Unless there's some secret backdoor phone number to a different department that won't put me on indefinite hold...

This used to be much easier. They cancel your flight or move it by greater than an hour or two, you get a reasonable rebooking. It's like they're inventing ways to be unfriendly on purpose, and I don't know to what end.

endy Feb 26, 19 12:37 pm

I booked an award ticket on Hawaiian air via AA, but I can't seem to access my trip on the Hawaiian air site using the record locator from AA. Do I just need to wait longer?

guv1976 Feb 26, 19 1:01 pm


Originally Posted by endy (Post 30824441)
I booked an award ticket on Hawaiian air via AA, but I can't seem to access my trip on the Hawaiian air site using the record locator from AA. Do I just need to wait longer?

Has AA already issued the award ticket (i.e., do you already have a ticket number beginning with "001")? If so, you need to get the Hawaiian record locator. AA can give it to you.

NYC Flyer Feb 26, 19 1:03 pm


Originally Posted by endy (Post 30824441)
I booked an award ticket on Hawaiian air via AA, but I can't seem to access my trip on the Hawaiian air site using the record locator from AA. Do I just need to wait longer?

You will have to call AA or HA and ask for your HA record locator. You could also try to look up the reservation using your ticket number, but the website might not be set up to recognize reservations with tickets issued by AA (tickets numbers starting with 001 are AA issued tickets, regardless of operating carrier).

endy Feb 26, 19 2:40 pm

Thanks guys! Was able to use the ticket number to find my reservation.

JJeffrey Feb 26, 19 7:40 pm


Originally Posted by pinniped (Post 30824404)
Well, now I've had strike #2 . Agent at MCI says that I cannot change anything because of the Iberia segment. :confused: At first, she said I'd just have to fly 1 Iberia segment, making it sound like I could change it. So I suggested MCI-MIA-MAD (not really knowing if that's even feasible). Then she said no, it has to be LHR-MAD.

Then I asked if being at a hub airport, at a Customer Service Center, would help, and she said "Maybe...they can do things I can't." So that's my next step - I'll be in Phoenix later today. She also suggested I could cancel the entire itinerary and get a redeposit and refund, but I'd rather not do that.

After that, I guess it's Twitter? Unless there's some secret backdoor phone number to a different department that won't put me on indefinite hold...

This used to be much easier. They cancel your flight or move it by greater than an hour or two, you get a reasonable rebooking. It's like they're inventing ways to be unfriendly on purpose, and I don't know to what end.

For a future schedule change on an award ticket like this you do not need to be asking agents in person at the airport. They will not be able to help and will just make stuff up like the agent you evidently talked to at MCI.

You need to call the normal AA reservations number, the same one you tried the first time. Tell them there was a schedule change on your itinerary, the new flight now leaves too early, and ask to put on the option through DFW. If you get another bad agent who insists there must be award availability on the new flight, just thank them and HUCA.

It's annoying to have to HUCA several times, but unfortunately with AA these days it's often the game you have to play in order to get the correct results.

Artpen100 Feb 27, 19 9:01 am

I was on a paid first AA transcontinental flight last week that was delayed and then cancelled due to weather, and was rebooked on a much later flight in economy (no first was available at that point). I realize I could have refused and gotten a refund, but chose not to do so, and the IRROPs was on account of weather. However, if I complain, is there any chance of some downgrade compensation in miles or e-certificates?

JJeffrey Feb 27, 19 9:04 am


Originally Posted by Artpen100 (Post 30827516)
I was on a paid first AA transcontinental flight last week that was delayed and then cancelled due to weather, and was rebooked on a much later flight in economy (no first was available at that point). I realize I could have refused and gotten a refund, but chose not to do so, and the IRROPs was on account of weather. However, if I complain, is there any chance of some downgrade compensation in miles or e-certificates?

No compensation per se since the cancellation was due to weather, however you should definitely file for a refund of the fare difference.

JDiver Feb 27, 19 9:08 am


Originally Posted by Artpen100 (Post 30827516)
I was on a paid first AA transcontinental flight last week that was delayed and then cancelled due to weather, and was rebooked on a much later flight in economy (no first was available at that point). I realize I could have refused and gotten a refund, but chose not to do so, and the IRROPs was on account of weather. However, if I complain, is there any chance of some downgrade compensation in miles or e-certificates?

You accepted a voluntary change, so it could prove challenging.

Any compensation might depend on your detailed fare rules. If in essence your fare was considered an “instant upgrade” or the rules stipulated you could wait for an available seat but could take an earlier flight in Economy if that was available, you might get a few miles in your account - but I’d not count on that.

See https://www.flyertalk.com/forum/amer...aster-thd.html

pooran Feb 27, 19 12:41 pm


Originally Posted by pooran (Post 30798317)
Anyone faced such scenario?

Well AA refunded the expenses and Added 6000 miles to my account. BA said, though it didn't load the bags up until 4 days, they said AA will pay compensation. Not them

JDiver Feb 27, 19 2:08 pm


Originally Posted by pooran (Post 30828387)
Well AA refunded the expenses and Added 6000 miles to my account. BA said, though it didn't load the bags up until 4 days, they said AA will pay compensation. Not them

The final airline in a trip is ultimately responsible for baggage delivery, etc.

See https://www.flyertalk.com/forum/amer...er-thread.html

pinniped Feb 27, 19 3:18 pm


Originally Posted by JJeffrey (Post 30825714)
For a future schedule change on an award ticket like this you do not need to be asking agents in person at the airport. They will not be able to help and will just make stuff up like the agent you evidently talked to at MCI.

You need to call the normal AA reservations number, the same one you tried the first time. Tell them there was a schedule change on your itinerary, the new flight now leaves too early, and ask to put on the option through DFW. If you get another bad agent who insists there must be award availability on the new flight, just thank them and HUCA.

It's annoying to have to HUCA several times, but unfortunately with AA these days it's often the game you have to play in order to get the correct results.

I still don't have this resolved. Went to Customer Service desk at PHX, and they said they couldn't do anything. I asked if there was any person, in person, anywhere, who could help me. They said no. They did connect me to a phone agent who again said I cannot change unless there is award availability. At least this agent quickly recognized that my flight was greater than 91 minutes' changed and that I had a right to a refund.

Is there any DoT guidance on this? I've never made a government complaint before but this is begging for one. How can an airline sell a ticket for a 1PM flight, then switch it to hours earlier, and then refuse a reasonable reaccommodation when plenty of seats in the cabin are available? Same exact fare basis is almost never available.

HLCinCOU Feb 27, 19 6:33 pm

Well I've been around a while I guess, but this seemed as good a place as any to ask something I'm sure has been asked/answered lots but my (ok, admittedly cursory) searching didn't find?

What's up with "kettles" exactly? I mean I get that it's a derogatory term for uninformed/inexperienced/just-not-with-it flyers. But what's the etymology here or what analogy is being made?

NYC Flyer Feb 27, 19 8:05 pm


Originally Posted by HLCinCOU (Post 30829421)
Well I've been around a while I guess, but this seemed as good a place as any to ask something I'm sure has been asked/answered lots but my (ok, admittedly cursory) searching didn't find?

What's up with "kettles" exactly? I mean I get that it's a derogatory term for uninformed/inexperienced/just-not-with-it flyers. But what's the etymology here or what analogy is being made?

I think this...https://en.wikipedia.org/wiki/Ma_and_Pa_Kettle


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