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-   -   ARCHIVE: NEWBIE LOUNGE 2019: Ask "Newbie" AA Questions Here (flame free) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1948542-archive-newbie-lounge-2019-ask-newbie-aa-questions-here-flame-free.html)

guv1976 Oct 26, 19 7:11 pm


Originally Posted by mary_228 (Post 31669432)
I have had a very hard time trying to find out if award tickets holders, who have no status and are flying coach, will be entitled to a free checked bag. Can you advise?

It depends on the route.

gateH15 Oct 26, 19 7:24 pm


Originally Posted by mary_228 (Post 31669432)
I have had a very hard time trying to find out if award tickets holders, who have no status and are flying coach, will be entitled to a free checked bag. Can you advise?

This article will give you a pretty good idea what bag charges to expect. It does not specify charges for award tickets but you can safely assume your award economy is the same as economy ticket paid with cash. https://upgradedpoints.com/american-...-baggage-fees/

JJeffrey Oct 27, 19 4:04 am


Originally Posted by jamar (Post 31667747)
I like to think that I'm not exactly a newbie but I've got a situation I've never bumped into before.

I'm AA Platinum. I got it when I was e-mailed a trial offer last year and flew enough in the 3 months to keep it through to the end of the year after I got it. I was always under the impression that was supposed to waive the $75 award close-in booking fee. I booked an award on CX for JFK-YVR a week before departure. I flew it two weeks ago. Now I get an e-mail from AA's "corporate receivables" department claiming that they investigated, found I was supposed to be charged the $75, and that they expect some sort of response by November 8. Is this kind of thing normal (the investigating and coming after me for a fee after the fact), and were they right to claim they were supposed to charge me the $75 (are there limitations on that fee waiver)?

The close in booking fee is definitely waived for elite members. So as long as you were PLT when you booked the award it was correct to not be charged the fee.

Additionally, even if you were supposed to be charged the fee, it is VERY strange for AA to try and come after it after the fact. Never heard of such a thing, I'd guess it's some sort of a scam. What kind of "response" did they ask for?

danhunterpost Oct 27, 19 9:07 am

Flying MIA->FCO on miles in AA Biz and BA Club Europe on Monday with a 12 hour layover in LHR. Will I have lounge access while in LHR?

mary_228 Oct 27, 19 10:19 am


Originally Posted by gateH15 (Post 31669613)
This article will give you a pretty good idea what bag charges to expect. It does not specify charges for award tickets but you can safely assume your award economy is the same as economy ticket paid with cash. https://upgradedpoints.com/american-...-baggage-fees/

Thank you. I have status, so I always get confused when booking for my spouse. He has the Platinum Citi Advantage card which we use for purchasing tickets when he travels without me, but when I can book an award ticket, I got confused. Esp as when using the United card to pay the taxes on the award seat, that airline will allow you to check one for free. I gather that is not the case on AA.

Mwenenzi Oct 27, 19 10:27 am


Originally Posted by danhunterpost (Post 31670892)
Flying MIA->FCO on miles in AA Biz and BA Club Europe on Monday with a 12 hour layover in LHR. Will I have lounge access while in LHR?

Club Europe is (pretend) business class. So lounge access based on class of service
https://www.britishairways.com/en-gb...ss/club-europe
Seats are normal economy seats with middle seat unoccupied

https://www.flyertalk.com/forum/amer...es-2019-a.html

bchandler02 Oct 27, 19 3:22 pm

Benefits for non-status people with me
 
I feel like I should know this, but drawing a blank.

Currently AA Gold (may make Plat this year, not sure yet). If I have (up to 8) people on my reservation with me and none have status, which of my benefits if any would they get?

JDiver Oct 27, 19 4:06 pm


Originally Posted by bchandler02 (Post 31671969)
I feel like I should know this, but drawing a blank.

Currently AA Gold (may make Plat this year, not sure yet). If I have (up to 8) people on my reservation with me and none have status, which of my benefits if any would they get?

Not many. See https://www.flyertalk.com/forum/amer...aster-thd.html

Eurynom0s Oct 27, 19 5:23 pm

I have an AA Exec and will be flying LAX-YVR on United. Alaska's rules about lounge entry for their own Lounge members say that you can have a boarding pass from any airline. I saw the footnote on the Admirals Club page here about Alaska Lounge access:


Must present your membership card and boarding pass at lounge check-in counter for same-day departure on an American Airlines, Alaska Airlines or Virgin America marketed and operated flight (flight sold with American / Alaska / Virgin America flight number and flown on American /Alaska / Virgin America aircraft).
I just wanted to confirm about whether this is actually enforced, or if in practice it winds up going by Alaska's rules.

jamar Oct 27, 19 5:32 pm


Originally Posted by JJeffrey (Post 31670331)
The close in booking fee is definitely waived for elite members. So as long as you were PLT when you booked the award it was correct to not be charged the fee.

OK, then I should be in the clear, and I'll mention that when I reply to the letter.


Originally Posted by JJeffrey (Post 31670331)
Additionally, even if you were supposed to be charged the fee, it is VERY strange for AA to try and come after it after the fact. Never heard of such a thing, I'd guess it's some sort of a scam. What kind of "response" did they ask for?

There was an e-mail that came with a PDF letter. The e-mail came from "[email protected]" and stated that a charge to my card on file failed, and for me to call 1-800-882-8880 to make a payment or to ask for more details. The PDF letter is attached below.
https://cimg8.ibsrv.net/gimg/www.fly...92b40befd8.png
Looks pretty official, no demand for me to click any sketchy links or go to a website that isn't AA, so I've ruled out a scam. Still, if their own rules state I wasn't supposed to be charged the fee, and their "investigation" led to the conclusion that I should be, then that's rather sloppy work on their part.

JJeffrey Oct 27, 19 9:23 pm


Originally Posted by jamar (Post 31672246)
OK, then I should be in the clear, and I'll mention that when I reply to the letter.



There was an e-mail that came with a PDF letter. The e-mail came from "[email protected]" and stated that a charge to my card on file failed, and for me to call 1-800-882-8880 to make a payment or to ask for more details. The PDF letter is attached below.
https://cimg8.ibsrv.net/gimg/www.fly...92b40befd8.png
Looks pretty official, no demand for me to click any sketchy links or go to a website that isn't AA, so I've ruled out a scam. Still, if their own rules state I wasn't supposed to be charged the fee, and their "investigation" led to the conclusion that I should be, then that's rather sloppy work on their part.

The wording of that "letter" 100% looks like a scam. Sophisticated phishing.

Again, even if the fee was rightly due (it wasn't) I've never heard of AA trying to collect after the fact. AA agents are clueless these days, fees like this are rightly or wrongly charged on a daily basis, if this was a thing we would have heard about it by now.

jamar Oct 27, 19 10:29 pm

All right, I'll leave it be. At the same time, I'm now concerned for a different reason- how would a phisher have gotten hold of the actual ticket number of the award ticket I booked? I looked at the number referenced in the letter and it was in fact the ticket I booked, which is why I didn't dismiss it out of hand.

JDiver Oct 28, 19 6:33 am


Originally Posted by Eurynom0s (Post 31672231)
I have an AA Exec and will be flying LAX-YVR on United. Alaska's rules about lounge entry for their own Lounge members say that you can have a boarding pass from any airline. I saw the footnote on the Admirals Club page here about Alaska Lounge access:



I just wanted to confirm about whether this is actually enforced, or if in practice it winds up going by Alaska's rules.

If you are entitled to access by Alaska’s rules, you’ll be admitted. If you’re entitled access by the AA-AS mutual access rules, you’ll be admitted. They’ll check, and by now are pretty aware of the rules.

MADPhil Oct 28, 19 9:10 am


Originally Posted by jamar (Post 31672779)
All right, I'll leave it be. At the same time, I'm now concerned for a different reason- how would a phisher have gotten hold of the actual ticket number of the award ticket I booked? I looked at the number referenced in the letter and it was in fact the ticket I booked, which is why I didn't dismiss it out of hand.

It's a weird phish when the only contact information is a legitimate AA email and phone number: https://www.aa.com/i18n/customer-ser...er-service.jsp. It could be worth checking the Reply-to field of the email but the best bet is to call.

bchandler02 Oct 28, 19 11:51 am


Originally Posted by JDiver (Post 31672064)

That tells me what my benefits are. I'm not seeing where it spells out what benefits would apply to those travelling with me on the same reservation, unless the ONLY one is the ability to upgrade them using my 500 mile stickers.


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