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January 1, 2019 all account accrual values reset to ZERO & related

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January 1, 2019 all account accrual values reset to ZERO & related

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Old Jan 1, 2019, 4:01 am
  #1  
nrr
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
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January 1, 2019 all account accrual values reset to ZERO & related

I printed a SCREEN-SHOT of my EQM, EQD, EQS page shortly before MIDNIGHT on Dec. 31, 2018. If I hadn't done that is there any way to now retrieve that info?
[I completed a return trip on December 31, 2018, its data was [i]not reflected in my year-end values of my screen-shot.]

Last edited by nrr; Jan 1, 2019 at 4:07 am
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Old Jan 1, 2019, 5:20 am
  #2  
 
Join Date: Mar 2010
Location: SAN
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I'm in the same situation, my flight yesterday is needed to cross into Plat ... I see they have a notice posted that they are performing updates
4aks is offline  
Old Jan 1, 2019, 7:52 am
  #3  
 
Join Date: Jun 2011
Programs: United Premier Platinum
Posts: 638
Interestingly, my app still says I need just 12,000 EQDs to hit EXP. Guess that’s an update they haven’t made yet...
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Old Jan 1, 2019, 8:02 am
  #4  
 
Join Date: Aug 2013
Location: philadelphia
Programs: AA EXP, Marriott Lifetime Platinum Elite, Hilton Gold, United Silver
Posts: 33
Account overview EQD reset at 12k not the new 15K (1/1/2019)

Hello all,
The mileage marathon or for some a sprint restarts today. Looking at the mobile app everything is reset, as expected, to zero but what surprised me is that I was expecting to see the new $15,000 requirement for EXP EQD but instead it still showed 12k. Do you think that is because status continues until January 31st? I am more curious than anything else as that target is relatively easy for me with all my Atlantic pond crossings in business. Good luck to all and Happy New Year.
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Old Jan 1, 2019, 8:38 am
  #5  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,263
Originally Posted by phillieyogi
Hello all,
The mileage marathon or for some a sprint restarts today. Looking at the mobile app everything is reset, as expected, to zero but what surprised me is that I was expecting to see the new $15,000 requirement for EXP EQD but instead it still showed 12k. Do you think that is because status continues until January 31st? I am more curious than anything else as that target is relatively easy for me with all my Atlantic pond crossings in business. Good luck to all and Happy New Year.
Same $12k for me. I suspect it's a mistake and it will be corrected before end of week.
dave_261 is online now  
Old Jan 1, 2019, 8:56 am
  #6  
 
Join Date: Nov 2011
Posts: 691
That status runs through January has nothing to do with this as we are now in the 2019 qualifying year. This is simply a mistake that will be corrected.
footballfanatic is offline  
Old Jan 1, 2019, 10:06 am
  #7  
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Join Date: Sep 2006
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My flight from yesterday did not post yet. However, other than RDMs and miles towards stickers it didn't matter (short flight MIA/TPA-204 miles). Interestingly I checked in last night for a flight tonight and this morning the mobile app was no longer showing the flight. Called and they said everything is fine (worried if I was showing as not taking the outbound the return would have been cancelled.) Rechecked in using aa.com and was able to get a mobile BP.
MiamiAirport Formerly NY George is offline  
Old Jan 1, 2019, 10:11 am
  #8  
 
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
Originally Posted by newyorkgeorge
My flight from yesterday did not post yet. However, other than RDMs and miles towards stickers it didn't matter (short flight MIA/TPA-204 miles). Interestingly I checked in last night for a flight tonight and this morning the mobile app was no longer showing the flight. Called and they said everything is fine (worried if I was showing as not taking the outbound the return would have been cancelled.) Rechecked in using aa.com and was able to get a mobile BP.
What time was the flight? If it was an evening flight, often it takes until the second day to post.
IADCAflyer is offline  
Old Jan 1, 2019, 11:23 am
  #9  
 
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,186
Same here. Waiting for my Dec 31st flight to post and reflect my new status. It will probably happen tomorrow. I miss my counters ha ha
MorganB is offline  
Old Jan 1, 2019, 11:32 am
  #10  
 
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,827
AA does a good/clean job of this each year, unlike some of the other travel providers.
pauleeepaul is offline  
Old Jan 1, 2019, 12:02 pm
  #11  
 
Join Date: Jan 2014
Posts: 474
I wouldn't be surprised if they are waiting until everything has posted from 2018 before making the change to $15k.
ShortDog is offline  
Old Jan 1, 2019, 12:57 pm
  #12  
nrr
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Even though I requalified for EXP (for 2019) with 17K EQD and 181K EQM, the values listed (as of 1/1/19) are for PLAT PRO requalification.
nrr is offline  
Old Jan 1, 2019, 1:04 pm
  #13  
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
Originally Posted by nrr
Even though I requalified for EXP (for 2019) with 17K EQD and 181K EQM, the values listed (as of 1/1/19) are for PLAT PRO requalification.
You can change the qualifications to whatever level you'd like. When I logged into the app today it defaulted to EXP, while the AA website was gold.
aztimm is offline  
Old Jan 1, 2019, 2:13 pm
  #14  
 
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,186
My status just updated. Usually it does it over night. Probably delayed by the system work they were doing!
MorganB is offline  
Old Jan 1, 2019, 3:41 pm
  #15  
 
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,133
When I click on progress to Exec Platinum the progress says $0 of $15k. My page appears correct.
gmt4 is online now  


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