No meal choice left (LHR-DFW J)

Old Dec 22, 18, 12:55 pm
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No meal choice left (LHR-DFW J)

Flew LHR to DFW in J, front row.
4 choices of main on menu.
However only one choice available when they reached us ( last) seafood boullabaise
Not amused
Never had this problem before on any airline in J
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Old Dec 22, 18, 1:04 pm
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Originally Posted by anniegray View Post
Flew LHR to DFW in J, front row.
4 choices of main on menu.
However only one choice available when they reached us ( last) seafood boullabaise
Not amused
Never had this problem before on any airline in J
As you've learned, meal orders are generally taken from back to front on westbound flights (and the opposite for eastbound flights). If you're last to order, naturally some options may be unavailable. In the future, I'd suggest pre-ordering your meal on AA.com (between 30 days and 24 hours before departure), or sitting in the part of the cabin that orders first.
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Old Dec 22, 18, 1:46 pm
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Originally Posted by anniegray View Post
Flew LHR to DFW in J, front row.
4 choices of main on menu.
However only one choice available when they reached us ( last) seafood boullabaise
Not amused
Never had this problem before on any airline in J
1) One can Pre-Order meals online 30 days to 24 hours before flight. Pretty sure to get what you want.

2) Meal orders are taken, as indicated in this thread:

Current meal order system based on flight cardinal direction & time zone change

New meal order / service order as of 1 Sep 2014; "FEBO" RIP

Effective 1 September 2014 a new system for taking meal preferences was put into place depending on flight cardinal direction combined with whether any time zones are crossed.

When an aircraft flight involves a change of time zones, take meal preferences:

. . . • Eastbound: from forward / front to aft /back
. . . • Westbound: from aft to forward

If the flight does not involve a change of any time zones, take meal preferences:

. . . • Southbound: from forward to aft
. . . • Northbound: from aft to forward

(c/o (sluggoaafa)
"FEBO" was discontinued 1 September 2014

FEBO ("Front Even Back Odd") is the acronym developed to explain the taking of meal preferences / orders (not serving meals) on AA flights. Orders for meals on even-numbered flights are taken from the front of the cabin, whilst on odd-numbered flights meal order taking began at the back of the cabin.
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Old Dec 22, 18, 1:49 pm
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Originally Posted by JDiver View Post
1) One can Pre-Order meals online 30 days to 24 hours before flight. A pretty sure to get what you want.
This is all that needs to be said.
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Old Dec 22, 18, 2:22 pm
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Originally Posted by Science Goy View Post
As you've learned, meal orders are generally taken from back to front on westbound flights (and the opposite for eastbound flights). If you're last to order, naturally some options may be unavailable. In the future, I'd suggest pre-ordering your meal on AA.com (between 30 days and 24 hours before departure), or sitting in the part of the cabin that orders first.
Sometimes ones UG to J clears at the gate, and you get what is left over (meals, seats)..
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Old Dec 22, 18, 2:38 pm
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They FA should proactively offer a PE or Y meal with a sincere apology.
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Old Dec 22, 18, 3:19 pm
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My pre-ordered meal hasn’t always occurred for domestic flights.
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Old Dec 22, 18, 4:47 pm
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Originally Posted by Science Goy View Post
As you've learned, meal orders are generally taken from back to front on westbound flights (and the opposite for eastbound flights). If you're last to order, naturally some options may be unavailable. In the future, I'd suggest pre-ordering your meal on AA.com (between 30 days and 24 hours before departure), or sitting in the part of the cabin that orders first.
Of course "some options" may not be available. I think it's reasonable for 1 choice to be sold out, but for 3 of 4 to be sold out suggests a catering program for international J that is wildly uncompetitive.
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Old Dec 22, 18, 5:22 pm
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Originally Posted by SamOF View Post
Of course "some options" may not be available. I think it's reasonable for 1 choice to be sold out, but for 3 of 4 to be sold out suggests a catering program for international J that is wildly uncompetitive.
I've never seen this ever on an intl flight. Seems like a mis cater or something.

as a vegetarian on intl J, theres a pasta dish that is always available in my experience, even for the last person ordering. For that to be out as well seems odd.
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Old Dec 22, 18, 5:59 pm
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Originally Posted by SamOF View Post
Of course "some options" may not be available. I think it's reasonable for 1 choice to be sold out, but for 3 of 4 to be sold out suggests a catering program for international J that is wildly uncompetitive.
Generally I agree, but even if they were appropriately over-catered, they could have still gotten to the last couple of pax and had, say, 8 bouillabaisse left because an unusually low number of people selected it.
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Old Dec 22, 18, 6:42 pm
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Originally Posted by enviroian View Post
This is all that needs to be said.
not really - when the catering gets to a level of
crew "will you be joining us for dinner?"
pasenger "What are the choices?"
crew Yes or No!"

there is a problem with catering - I am not aware of people generally expecting to have to book a meal in advance in order to get a choice
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Old Dec 22, 18, 7:22 pm
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Originally Posted by ijgordon View Post

Generally I agree, but even if they were appropriately over-catered, they could have still gotten to the last couple of pax and had, say, 8 bouillabaisse left because an unusually low number of people selected it.
Even if no one else selected the bouillabaisse, at most they overcatered by 33%, given that the cabin consumed >75% of the loaded meals.
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Old Dec 22, 18, 7:29 pm
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Originally Posted by SamOF View Post
Of course "some options" may not be available. I think it's reasonable for 1 choice to be sold out, but for 3 of 4 to be sold out suggests a catering program for international J that is wildly uncompetitive.
Exactly, one, "choice," doesn't sound right at all.

I was upgraded about 13 hours before a PVG-LAX flight a month ago, so it was way too late to pre-order. I have no idea what order they did (seemed from front to back). When they came to me (I was toward the back of biz), there was one option that wasn't available (something I wouldn't have gotten anyway), and there were still 3 others to select from.

While I'm not necessarily a fan nor a critic of airline food, this, "seafood boullabaise," sounds rather revolting.
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Old Dec 22, 18, 8:45 pm
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Originally Posted by SamOF View Post
Of course "some options" may not be available. I think it's reasonable for 1 choice to be sold out, but for 3 of 4 to be sold out suggests a catering program for international J that is wildly uncompetitive.
It's the kind of thing one expects on BA. The fact that their regulars have grown accustomed to potentially not receiving their choice of main course in 4-cabin First is horrifying. It's a level of non-service I hope we never reach on this side of the pond.
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Old Dec 23, 18, 2:30 am
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Originally Posted by Beltway2A View Post
It's the kind of thing one expects on BA. The fact that their regulars have grown accustomed to potentially not receiving their choice of main course in 4-cabin First is horrifying. It's a level of non-service I hope we never reach on this side of the pond.
BA’s 787 catering in F is particularly ghastly—on my next-to-last trip, I was in the 2d row in a half-empty cabin and my 1st (and really only) choice was gone by the time they took my order. On my last trip, I ordered in advance, but that did not prevent them from running out of my 1st choice for breakfast. Given how bad the food was, I’m not certain it would have made much difference, but it’s another hallmark of BA’s unwillingness to offer a FIRST CLASS experience.
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