Award Cancellation: When Last Moment, is at Gate, After Flight Departs...
Apr 27, 2018, 7:13 am
#1
Original Poster
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 94
Award Cancellation: When Last Moment, is at Gate, After Flight Departs...
Anyone ever gotten all the way to the gate only to find out you have to cancel an award ticket due to business? Can miles be credited back into the account in this case when you've already made it past security?
Apr 27, 2018, 10:08 am
#3
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Apr 30, 2018, 6:54 pm
#6
Join Date: Feb 2015
Location: NYC
Programs: AA EP
Posts: 107
Not if you were planning on asking for your miles to be reinstated... My understanding was that it needed to be done before departure time; even one minute before is fine. But never after.
Apr 30, 2018, 7:00 pm
#7
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
I actually have no idea, but that policy might make sense for Saaver Awards with refund after for AAnytime....
Apr 30, 2018, 7:09 pm
#8
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,583
There is no requirement - award tickets have no no-show penalty unlike many paid fares
May 1, 2018, 1:41 pm
#9
Join Date: Apr 2010
Location: CUR
Posts: 2,170
Whilst is nice of you to cancel in advance, there's no requirement to do so. You can just call anytime after (as long as the ticket is valid/within 1 year of ticketing) and cancel and have them reinstate your miles.
May 4, 2018, 10:40 am
#10
Join Date: Feb 2015
Location: NYC
Programs: AA EP
Posts: 107
May 4, 2018, 10:42 am
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,583
Not all tickets have to be cancelled before departure in order to be refunded - AA's domestic refundable fares on ORD-LAX , for example, have no such requirement
e.g. ORD-LAX , fare bases K0AIZRN1, H0AWZRN1 and YA2AA has no requirement in fare rules that cancellation has to be done before departure time
Only the non refundable fares have a change policy that states " IF TICKETED FLIGHT RESERVATION IS NOT CANCELLED PRIOR TO TICKETED DEPARTURE TIME/ REBOOKING IS NOT PERMITTED AND THE TICKET HAS NO VALUE."
May 7, 2018, 9:22 am
#12
Join Date: Feb 2015
Location: NYC
Programs: AA EP
Posts: 107
Given that the statement from the twitter person is incorrect in relation to paid tickets , then the follow on regarding awards I would not trust
Not all tickets have to be cancelled before departure in order to be refunded - AA's domestic refundable fares on ORD-LAX , for example, have no such requirement
e.g. ORD-LAX , fare bases K0AIZRN1, H0AWZRN1 and YA2AA has no requirement in fare rules that cancellation has to be done before departure time
Only the non refundable fares have a change policy that states " IF TICKETED FLIGHT RESERVATION IS NOT CANCELLED PRIOR TO TICKETED DEPARTURE TIME/ REBOOKING IS NOT PERMITTED AND THE TICKET HAS NO VALUE."
Not all tickets have to be cancelled before departure in order to be refunded - AA's domestic refundable fares on ORD-LAX , for example, have no such requirement
e.g. ORD-LAX , fare bases K0AIZRN1, H0AWZRN1 and YA2AA has no requirement in fare rules that cancellation has to be done before departure time
Only the non refundable fares have a change policy that states " IF TICKETED FLIGHT RESERVATION IS NOT CANCELLED PRIOR TO TICKETED DEPARTURE TIME/ REBOOKING IS NOT PERMITTED AND THE TICKET HAS NO VALUE."
I make speculative bookings very often due to my reinstatement fee being waived, and am genuinely curious on the most accurate answer so I appreciate your info. If what you state is the case, then I suppose I would just need to hang up and keep calling again until I found an EP agent who would agree to reinstate miles after departure time.
May 7, 2018, 5:15 pm
#13
Join Date: Aug 2011
Location: DFW
Programs: AA PLT, HH Gold, SPG/Marriott Gold
Posts: 1,091
This is correct. I have redeposited countless award tickets without canceling prior to scheduled departure times. Normally I try to give a heads up, but once in awhile you just forget. There is no stated policy that prohibits reinstating the miles if you have not canceled prior to the plane pulling out of the gate. Hope this helps end the confusion.