FC ticket (I inventory), $600 in base fare, but only $375 EQDs?
Dec 10, 2018, 6:33 am
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
FC ticket (I inventory), $600 in base fare, but only $375 EQDs?
I flew a multi-segment trip: I inventory, paid first class, and $600 in base fare (plus $100 in taxes, so a total ticket cost of $700). I was expecting $600 in EQDs, which I need to requalify.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
Dec 10, 2018, 7:36 am
#2
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I flew a multi-segment trip: I inventory, paid first class, and $600 in base fare (plus $100 in taxes, so a total ticket cost of $700). I was expecting $600 in EQDs, which I need to requalify.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
Dec 10, 2018, 7:46 am
#3
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,435
I know this is a silly question to ask, but have all segments for the trip posted on your AAdvantage account? Yes, my experience is that AA operated AA flight number flights do usually post within 24 hrs. of the flight. But once in a blue moon it has taken more than few days to post. Just a thought...
Dec 10, 2018, 10:48 am
#5
Join Date: Jun 2018
Programs: AA PPro
Posts: 632
I know this is a silly question to ask, but have all segments for the trip posted on your AAdvantage account? Yes, my experience is that AA operated AA flight number flights do usually post within 24 hrs. of the flight. But once in a blue moon it has taken more than few days to post. Just a thought...
Dec 10, 2018, 11:01 am
#6
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
I know this is a silly question to ask, but have all segments for the trip posted on your AAdvantage account? Yes, my experience is that AA operated AA flight number flights do usually post within 24 hrs. of the flight. But once in a blue moon it has taken more than few days to post. Just a thought...
Dec 10, 2018, 11:33 am
#7
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
I flew a multi-segment trip: I inventory, paid first class, and $600 in base fare (plus $100 in taxes, so a total ticket cost of $700). I was expecting $600 in EQDs, which I need to requalify.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
However, I received only $375 in EQDs, and my activity list on the AA website shows only $375 in EQDs for the flights. (The EQMs, I fare code, award miles and number of segments are right.)
Shouldn't I get $600 in EQDs? Or is there some catch, like I inventory not giving one EQD for one dollar spent on base fare?
Thanks.
Last edited by enpremiere; Dec 10, 2018 at 2:18 pm Reason: Accurate department correction credit: ijgordon
Dec 10, 2018, 12:21 pm
#8
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Dec 10, 2018, 2:59 pm
#9
Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA nobody (blue)
Posts: 861
I've had three trips this year where the EQD credit was short. Each one was an LHR/JFK round trip, priced in pounds, where a SWU was applied to the ex-LHR leg (which involves an extra tax collection). There is no way of knowing exactly what is the due EQD for a pounds booking, although sometimes (not all) it is declared during booking. You have to keep a screenshot, because you can't find it out later. But still you have some idea, and when you get credited about 60% of what you expected, you know it's wrong (and suspect there is a logic error in the EQD crediting code in these circumstances).
In each case an approach to CS through the web form got it corrected.
In each case an approach to CS through the web form got it corrected.
Dec 10, 2018, 4:44 pm
#10
Join Date: Jan 2017
Location: COU
Programs: AA EXP, Bonvoy Ambassador, Hertz PC
Posts: 499
OP, did you check your activity to see if it was posted by fare or distance? Even if it was purchased on the AA website, various reticketing activity can make them lose the fare. The response is the same though; as others said, just call AAdvantage.
Dec 10, 2018, 5:16 pm
#11
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
OP, is the trip you were angry to have to take?
Spending money on flights just to meet EQD requirements, and angry about it
Spending money on flights just to meet EQD requirements, and angry about it
Dec 10, 2018, 6:14 pm
#12
Join Date: Jan 2017
Location: COU
Programs: AA EXP, Bonvoy Ambassador, Hertz PC
Posts: 499
OP, is the trip you were angry to have to take?
Spending money on flights just to meet EQD requirements, and angry about it
Spending money on flights just to meet EQD requirements, and angry about it
Dec 10, 2018, 6:51 pm
#13
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
I’ve had a 001 stock ticket, but on BA metal, post as miles based, rather than fare based. It just took a quick call to get the basis changed and have the right EQM/EQD post to get me over the PLAT hump.
Dec 10, 2018, 6:55 pm
#14
Join Date: Jul 2015
Posts: 49
OP, don't be shy and talk to CS!
I had this happen twice on long-haul, multi-leg international itineraries this year alone, and partial SWUs were involved both times--whereby I SWU'ed paid PY to J on some of the legs and I only got a fraction of the EQM as well as EQD (and I'd imagine the award miles, as well--although I don't really remember because I primarily care about EQM and EQD) . Both times, CS was able to fix the problem on the spot, and one of the agents noted that this was a known issue that were working on fixing.
I've had three trips this year where the EQD credit was short. Each one was an LHR/JFK round trip, priced in pounds, where a SWU was applied to the ex-LHR leg (which involves an extra tax collection). ...
In each case an approach to CS through the web form got it corrected.
In each case an approach to CS through the web form got it corrected.
Dec 10, 2018, 7:09 pm
#15
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